Support Engineer Jobs in Philadelphia, PA
Support Engineer jobs in Philadelphia are concentrated in Center City, University City, and the Navy Yard corridor, across healthcare IT, financial services, and enterprise software. Employers actively hiring right now include T38Fax, AVEVA, and Kurita Europe. Scan the live roles below and apply to whichever ones fit.
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About the Company
Dlubal Software, Inc. is the U.S. subsidiary of Dlubal Software, a developer of structural analysis and design software for civil and structural engineers. The company provides engineering tools such as RFEM and RSTAB, which help professionals model structures, perform calculations, evaluate structural behavior, and prepare engineering documentation. Its Philadelphia office supports customers throughout North America with technical guidance, software training, and product assistance.
Job Overview
Dlubal Software, Inc. is seeking a Software Support Engineer to help customers troubleshoot technical issues, understand structural engineering software functionality, and use the company's applications effectively. The ideal candidate combines strong analytical skills with an understanding of structural engineering concepts, software applications, and customer support.
This role involves investigating software-related questions, explaining technical workflows, testing reported issues, and collaborating with engineering and development teams to improve the customer experience.
Key Responsibilities
- Provide technical support to customers using structural analysis and design software.
- Troubleshoot software installation, licensing, configuration, modeling, and calculation issues.
- Help users understand software features, workflows, and engineering analysis tools.
- Investigate reported problems and reproduce issues when necessary.
- Test software functionality and document defects or unexpected results.
- Explain technical concepts and provide clear, accurate solutions to customer inquiries.
- Assist customers with software training, demonstrations, and product onboarding.
- Collaborate with development and engineering teams to resolve complex technical issues.
- Maintain records of support cases, troubleshooting procedures, and customer feedback.
- Stay informed about software updates, new features, and relevant structural engineering practices.
Required Skills
- Experience in technical support, software support, engineering applications, or a related field.
- Strong analytical and problem-solving abilities.
- Ability to troubleshoot software issues and explain technical solutions clearly.
- Familiarity with Windows-based applications and common software configuration tasks.
- Strong written and verbal communication skills.
- Ability to document technical issues and manage multiple customer requests.
- Customer-focused approach and willingness to learn specialized engineering software.
Preferred Qualifications
- Degree in Civil Engineering, Structural Engineering, Computer Science, or a related field, or equivalent practical experience.
- Understanding of structural analysis, load combinations, finite element analysis, or structural design principles.
- Familiarity with RFEM, RSTAB, or similar engineering software.
- Experience interpreting technical calculations, engineering models, or simulation results.
- Familiarity with technical documentation, software testing, and remote troubleshooting tools.
- Experience providing software demonstrations or technical training to customers.
Benefits
Medical, dental, and vision insurance, paid time off, retirement benefits, and professional development opportunities should be confirmed with the employer.
Equal Opportunity
Applicants should be evaluated fairly based on relevant skills, experience, and job-related qualifications. Current employment policies and available accommodations should be confirmed with the employer.
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Relocation assistance
Work Location: In person
About the Company
Dlubal Software, Inc. is the U.S. subsidiary of Dlubal Software, a developer of structural analysis and design software for civil and structural engineers. The company provides engineering tools such as RFEM and RSTAB, which help professionals model structures, perform calculations, evaluate structural behavior, and prepare engineering documentation. Its Philadelphia office supports customers throughout North America with technical guidance, software training, and product assistance.
Job Overview
Dlubal Software, Inc. is seeking a Software Support Engineer to help customers troubleshoot technical issues, understand structural engineering software functionality, and use the company's applications effectively. The ideal candidate combines strong analytical skills with an understanding of structural engineering concepts, software applications, and customer support.
This role involves investigating software-related questions, explaining technical workflows, testing reported issues, and collaborating with engineering and development teams to improve the customer experience.
Key Responsibilities
- Provide technical support to customers using structural analysis and design software.
- Troubleshoot software installation, licensing, configuration, modeling, and calculation issues.
- Help users understand software features, workflows, and engineering analysis tools.
- Investigate reported problems and reproduce issues when necessary.
- Test software functionality and document defects or unexpected results.
- Explain technical concepts and provide clear, accurate solutions to customer inquiries.
- Assist customers with software training, demonstrations, and product onboarding.
- Collaborate with development and engineering teams to resolve complex technical issues.
- Maintain records of support cases, troubleshooting procedures, and customer feedback.
- Stay informed about software updates, new features, and relevant structural engineering practices.
Required Skills
- Experience in technical support, software support, engineering applications, or a related field.
- Strong analytical and problem-solving abilities.
- Ability to troubleshoot software issues and explain technical solutions clearly.
- Familiarity with Windows-based applications and common software configuration tasks.
- Strong written and verbal communication skills.
- Ability to document technical issues and manage multiple customer requests.
- Customer-focused approach and willingness to learn specialized engineering software.
Preferred Qualifications
- Degree in Civil Engineering, Structural Engineering, Computer Science, or a related field, or equivalent practical experience.
- Understanding of structural analysis, load combinations, finite element analysis, or structural design principles.
- Familiarity with RFEM, RSTAB, or similar engineering software.
- Experience interpreting technical calculations, engineering models, or simulation results.
- Familiarity with technical documentation, software testing, and remote troubleshooting tools.
- Experience providing software demonstrations or technical training to customers.
Benefits
Medical, dental, and vision insurance, paid time off, retirement benefits, and professional development opportunities should be confirmed with the employer.
Equal Opportunity
Applicants should be evaluated fairly based on relevant skills, experience, and job-related qualifications. Current employment policies and available accommodations should be confirmed with the employer.
Pay: $75,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Relocation assistance
Work Location: In person
See All 48 Support Engineer Jobs in Philadelphia
Find roles in Philadelphia that match your experience and apply in just a few clicks.
Find Support Engineer JobsSupport Engineer Job Market in Philadelphia
Who's Hiring
- T38Fax12T
- AVEVA6
- Kurita Europe6K
- Dlubal Software6
- Life Cycle Engineering6
Support Engineer Jobs in Philadelphia: Frequently Asked Questions
How do I get a support engineer job in Philadelphia?
Focus your search on Philadelphia's densest hiring clusters: health systems along the University City and hospital corridor, financial services firms in Center City, and software companies at the Navy Yard and in the suburbs along the Route 202 tech belt. Candidates with ticketing system experience, strong communication skills, and any certifications in cloud or networking stand out most in this market.
Which companies hire support engineers in Philadelphia?
Employers hiring support engineers in Philadelphia right now include T38Fax, AVEVA, and Kurita Europe, based on current listings on Migrate Mate as of November 2026. Philadelphia's mix of major health systems, regional banks, and mid-size software companies means demand is spread across several sectors rather than concentrated in a single industry.
Are there remote support engineer jobs in Philadelphia?
Yes, though it depends heavily on the role: desk-based and cloud-focused support positions go remote more often than hands-on hardware or on-site infrastructure roles. About 75% of support engineer openings tied to Philadelphia are remote or hybrid as of November 2026. Software and SaaS companies in Philadelphia tend to offer the most remote flexibility for tier-one and tier-two support positions.
How can I get a support engineer job in Philadelphia with little or no experience?
The most realistic entry path in Philadelphia is through health system IT helpdesk or desktop support roles at large employers like Penn Medicine or Jefferson Health, which routinely hire entry-level candidates and promote from within. Community colleges in the region offer CompTIA-aligned programs that employers recognize, and internship pipelines through Drexel and Temple also feed local IT departments. Applying to junior or associate support titles and emphasizing any ticketing or troubleshooting experience, even from personal projects, gives candidates a concrete edge.
Related Jobs in Pennsylvania
See All 48 Support Engineer Jobs in Philadelphia
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