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Systems Analyst – VistaClaim Property

ARE YOU AN IDEAL CANDIDATE? We are looking for a Systems Analyst who can translate complex business needs into clear system requirements while collaborating across business and technical teams in an Agile environment. The ideal candidate is analytical, detail-oriented, and experienced in SQL, testing, and delivering scalable solutions that support end-to-end property claims workflows.

PRIMARY PURPOSE OF THE ROLE: The Systems Analyst supports Sedgwick’s VistaClaim platform by partnering with Property operations, product management, and technology teams to deliver scalable, client-focused solutions for the Property line of business. This role is responsible for translating operational needs into clear system requirements, supporting Agile delivery, and ensuring quality through testing and validation to enable efficient, end-to-end property loss workflows across the VistaClaim ecosystem.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Partner with Property operations stakeholders, adjusters, and business leaders to gather and document detailed business requirements related to property loss workflows
• Translate requirements into well-defined user stories with clear acceptance criteria aligned to VistaClaim standards
• Support development and enhancement of VistaClaim capabilities for property claims, including intake, assignment, vendor coordination, inspection workflows, and settlement processes
• Maintain and prioritize the product backlog in alignment with Product Management and business objectives
• Actively participate in sprint planning, backlog refinement, stand-ups, and retrospectives within an Agile delivery model
• Serve as a liaison between business operations and development teams to ensure clarity of requirements and alignment on expected outcomes
• Execute functional, integration, and regression testing to validate system changes meet business and client requirements
• Identify, document, and track defects through resolution, supporting retesting and release validation
• Analyze production issues, perform root cause analysis, and partner with technical teams to implement solutions
• Support continuous improvement of VistaClaim processes, documentation standards, and delivery practices
• Contribute to overall platform consistency as VistaClaim expands beyond auto physical damage into property claims solutions

QUALIFICATIONS

Education: Bachelor's degree required; major in computer science field preferred.

Experience: 3 to 5 years of experience as a Systems Analyst, Business Analyst, or similar role in a technology or product environment

Required Qualifications

• 3–5+ years of experience as a Systems Analyst, Business Analyst, or similar role in a technology or product environment
• Strong experience gathering and documenting detailed requirements from business operations teams
• Proven experience writing user stories and acceptance criteria in an Agile framework
• Advanced SQL skills, including complex queries, joins, data validation, and troubleshooting
• Experience supporting Agile/Scrum teams and managing sprint-level work
• Hands-on experience with functional and regression testing
• Strong analytical thinking, problem-solving, and communication skills
• Ability to work across business and technical teams in a fast-paced, evolving environment

Preferred Qualifications

• Familiarity with .NET applications and modern architecture (e.g., .NET Core)
• Experience supporting property claims, insurance operations, or similar workflows
• Knowledge of vendor ecosystems supporting property claims (inspection, estimating, mitigation, etc.)
• Experience with integrations and data exchange across platforms (e.g., APIs, third-party vendors)
• Experience with Agile tools such as Azure DevOps, Jira, or similar

Skills & Knowledge

• Ability to translate complex property operations into system-driven solutions, with strong attention to detail in requirements and testing.
• Effective communication across business and technical teams and the ability to manage competing priorities in a fast-paced environment.
• Strong experience gathering requirements and writing user stories within an Agile framework, supported by advanced SQL skills and hands-on testing experience.
• Analytical, proactive, and solution-oriented with a focus on continuous improvement and delivery.

WORK ENVIRONMENT REQUIREMENTS INCLUDE

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, [travel as required (leave travel statement only if applicable)]

Auditory/Visual: Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($71,012.00-$90,000.00). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

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Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.