Team Lead Jobs in San Francisco, CA

Under the direction of the Supervisor of the UCSF Cancer Center, the Team Lead supports team
performance efforts and continuously improve protocols, workflows and infrastructure, and assist with
launching new programming for the UCSF Cancer Center. Routinely supports the supervisor and manager
on special projects that contribute to the improvement of department operations, the patient experience,
and staff and provider engagement. Excellent analytical skills, collaboration with administrative and
physician stakeholders and implementation of customer service standards are essential in this job.
Provides support to 20 practice coordinators: providing daily coordination and training for
cancer center services.

The team lead of the UCSF Cancer Center supports the department’s onboarding, training, coaching, and
educational programs and efforts to enhance Practice Coordinator knowledge and development.
The team lead adheres to and exemplifies the House and Telephone Standards of the Medical Center.
Works with service line steering committees, practice managers and supervisors, as appropriate, in
establishing policies and procedures in the provision of services. Meets with Supervisor/ Manager and
practice leadership regularly (a minimum of quarterly or bi-annually depending on practice) to review
metrics, discuss updates to protocols, address issues, communicate changes in practice or the center and
make suggestions for improving workflow.

The Team Lead is administratively responsible for providing efficient, personalized services to customers
who include external referring physicians, physician offices and patients. The team lead must effectively
communicate with a diverse population of referring providers, patients, practice representatives and
referring entities.

Required Qualifications:

• Bachelor's degree in related area and / or equivalent experience / training
• 3 years of experience in related field
• Thorough knowledge of the clinical and operational implications of medical billing practices including coding, billing systems and documentation requirements
• Knowledge of ambulatory care clinic practice management including patient care workflows and processes
• Thorough understanding of medical terminology and specialized clinical knowledge of clinic practice area
• Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations
• Excellent communication skills, including active listening and critical thinking
• Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations
• Strong interpersonal skills. Actively cooperates and supports the work of others
• Ability to work productively with anyone regardless of background
• Empathetic and aware of impact on others
• Productive in work volume, speed, quality and consistency
• Ability to see projects through to completion on deadline
• Excellent interpersonal judgment and discretion
• Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers
• Ability to perform all commonly applicable functions in the Microsoft Suite
• Skills in data management
• Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation
• Thorough knowledge of data management and documentation methods used in ambulatory care clinics