Technical Customer Support Jobs in Iowa
Technical Customer Support jobs in Iowa concentrate in the insurance, financial services, manufacturing, and agricultural technology sectors, with demand at every level from entry-level help desk to senior technical analyst. The largest hiring metros are Des Moines, Cedar Rapids, and Davenport, where established employers like Principal Financial Group, Collins Aerospace, and Wellmark Blue Cross Blue Shield maintain substantial operations and recurrent openings. The most in-demand specialties in Iowa right now are cloud software support, enterprise hardware troubleshooting, and SaaS platform assistance tied to the state's growing fintech and agtech firms. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 78+ Technical Customer Support jobs
**Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **
Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Key Job Duties (not all inclusive):
- Collaborating with colleagues to design, install, and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic training to end users on supported systems.
- Administering public resources areas, ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Being a go-to resource for resolving IT-related issues promptly and effectively.
These are onsite positions.
These positions are not eligible for University sponsorship for employment authorization.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
IT Support Analyst:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ablity to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
- Resume
- Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
- Classification Title: IT Support Consultant
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: On Campus
- Pay Level: 3A4A
- Organization: Information Technology Services
- Contact Name: Melanie Bell
- Contact Email: Melanie-Bell@uiowa.edu
**Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **
Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Key Job Duties (not all inclusive):
- Collaborating with colleagues to design, install, and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic training to end users on supported systems.
- Administering public resources areas, ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Being a go-to resource for resolving IT-related issues promptly and effectively.
These are onsite positions.
These positions are not eligible for University sponsorship for employment authorization.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
IT Support Analyst:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ablity to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
- Resume
- Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
- Classification Title: IT Support Consultant
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: On Campus
- Pay Level: 3A4A
- Organization: Information Technology Services
- Contact Name: Melanie Bell
- Contact Email: Melanie-Bell@uiowa.edu
See All 78 Technical Customer Support Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
Find JobsTechnical Customer Support Jobs by City in Iowa
Where Iowa roles are concentrated, by current openings.
Technical Customer Support Job Market in Iowa
A snapshot from current Iowa openings, updated as new roles post.
Who's Hiring
- H&R Block29
- Collins Aerospace3
- Pella2
- Cambrex2
- MidAmerican Energy2
Top Industries Hiring
- Manufacturing
- Technology & Software
- Insurance
- Biotechnology & Pharmaceuticals
- Consulting & Professional Services
What Iowa Employers Look For
The qualifications that appear most often in technical customer support jobs across Iowa.
- Associate or bachelor's degree in information technology, computer science, or a related field
- One to three years of experience in a technical support or help desk environment
- Demonstrated proficiency with ticketing systems such as Zendesk, ServiceNow, or Jira
- Strong troubleshooting skills for software, hardware, and network connectivity issues
- Clear written and verbal communication skills for guiding non-technical end users
- CompTIA A+ or equivalent vendor certification preferred by most Iowa employers
Technical Customer Support Jobs in Iowa: Frequently Asked Questions
How do you become a technical customer support in Iowa?
Most Iowa employers expect at least an associate degree in information technology or a related field, though some will accept equivalent hands-on experience. There is no state-issued license required for technical customer support work in Iowa. Earning a vendor-neutral credential such as CompTIA A+ or a software-specific certification strengthens your application considerably, and many community colleges across Iowa, including DMACC and Kirkwood, offer IT programs that lead directly into these roles.
Which companies hire technical customer supports in Iowa?
Employers hiring technical customer supports in Iowa right now include H&R Block, Collins Aerospace, and Pella, based on current listings on Migrate Mate as of July 2026. Iowa's concentration of insurance carriers, financial services firms, and advanced manufacturing companies means technical support openings appear consistently throughout the year rather than in seasonal bursts.
Which Iowa cities have the most technical customer support jobs?
Des Moines, Cedar Rapids, and Waterloo have the most technical customer support openings in Iowa. Des Moines drives the largest share because it is home to major insurance and financial services headquarters, while Cedar Rapids anchors aviation and technology manufacturing through employers like Collins Aerospace, and the Quad Cities corridor along the Iowa-Illinois border supports a steady industrial and logistics base that generates ongoing support demand.
Are there remote technical customer support jobs in Iowa?
Yes, and more than most fields, because technical customer support work is well-suited to remote delivery when issues can be resolved over phone, chat, or remote desktop tools. About 30% of technical customer support openings tied to Iowa are remote or hybrid as of July 2026, reflecting the desk-based nature of much of the work. Roles supporting cloud platforms, SaaS applications, and enterprise software are the most consistently offered on a fully remote basis.
How can I get hired as a technical customer support in Iowa with little or no experience?
The most realistic entry path is through an IT help desk or tier-one support role, which most large Iowa employers treat as a starting point rather than a career ceiling. Principal Financial Group, Wellmark, and major Iowa community hospital systems regularly post associate-level support positions open to recent graduates of DMACC, Kirkwood Community College, or Iowa State University's IT programs. Lateral moves from customer service representative or data entry roles are common, and holding a CompTIA A+ certification before applying gives candidates without prior support experience a concrete, verifiable edge.
Where can I find and apply to technical customer support jobs in Iowa?
You can find and apply to technical customer support jobs in Iowa on Migrate Mate, which lists current Iowa openings updated in real time. Search the roles available, identify the ones that match your skills and location preferences, and apply directly to the ones that fit.
See All 78 Technical Customer Support Jobs in Iowa
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