Support Analyst Jobs in Iowa

Niman Ranch supports a community of more than 600 independent farmers and ranchers who raise pork, beef, and lamb traditionally, humanely, and sustainably to deliver the finest tasting meat. It is part of Perdue Farm, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.

Summary

Keep our plant and distribution center operations running smoothly through reliable, responsive systems support. As an IT Plant Support Analyst, you will provide day-to-day support for inventory control, warehouse management, product labeling, MES, and other manufacturing systems that drive processing plant operations and supply chain management. You will partner closely with the Applications, Infrastructure, and Telecommunications Support teams to resolve problems, manage change, and complete testing that protects the overall supply chain infrastructure. This role is ideal for a collaborative, accountable problem-solver who takes pride in delivering dependable user support and upholding Corporate Manufacturing Systems policies, procedures, and best practices.

Principal Essential Duties & Responsibilities

• Provide support for all information and manufacturing system operations activities (multi-shift), including computer and network operations, troubleshooting, data control/security, documentation, software version control, change control, security, backup/recovery, and system performance.
• Perform data analysis and develop SSRS/Power BI reports.
• Convert reports from paper/Crystal format to SSRS/Power BI to improve performance and readability.
• Demonstrate the skills necessary to support all supply chain applications, process control, scaling/labeling, desktop computing, and network.
• Manage activities associated with the identification, prioritization, and resolution of reported computer system problems.
• Monitor and respond to technical hardware and software problems.
• Code, test, configure, and document programs and systems from detailed specifications using the systems development methodology (SDM) and structured programming practices to produce reliable programs.
• Provide call documentation, problem resolution, and specialized user support, and maintain proper call trails for future reference and follow-up services.
• Complete software/hardware testing and change control to minimize/eliminate adverse impact of system changes to the overall supply chain infrastructure.
• Work as a team member with the Applications, Infrastructure, and Telecommunications Support teams in change and version management, problem resolution, and the development, enhancement, and support of applications that meet or exceed customer requirements, while enforcing Corporate Manufacturing Systems policy, procedures, and best practices.

Preferred Education and Experience

• Associate's degree in computer science, Information Technology, Electronic Technology, or Business Management plus 2 years of related work experience, or in the absence of an associate's degree, total experience equals 6 years.
• Education in microprocessor-based equipment.
• Microsoft product knowledge on Server and Desktop Operating Systems, Voice/Data, Network Administration (Microsoft), Database Administration, and SSRS.

Physical Requirements and Environmental Factors

• Position is mostly sedentary but may require occasional moving to other offices or buildings.
• May need to move light equipment or supplies from one place to another.
• May need to access files, supplies, and equipment.
• Work activity is in an office, open-partitioned, cubicle environment.

When in a plant environment, exposure primarily consists of wet and moist floors, which include metal and plastic grating surfaces.

• May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
• May handle product 25 degrees to 50 degrees Fahrenheit.
• May be exposed to noise ranges of 50 dB to 110 db.
• May be exposed to all chemicals used in a poultry food processing facility.
• Must wear and use protective and safety equipment required for the job as directed by the Company.

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.