Support Analyst Jobs in Iowa
Support Analyst jobs in Iowa are concentrated in Des Moines, Cedar Rapids, and Davenport, where employers like Principal Financial Group, Collins Aerospace, and UnityPoint Health maintain large technology and operations teams with steady demand for support analysts across IT helpdesk, enterprise systems, and healthcare applications. Openings range from entry-level tier-one roles to senior analysts overseeing complex infrastructure, making Iowa one of the more active midwestern markets for this position. The financial services and healthcare sectors drive the most consistent hiring, with system support, ERP administration, and clinical application support among the most sought-after specialties. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 12+ Support Analyst jobs
**Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **
Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Key Job Duties (not all inclusive):
- Collaborating with colleagues to design, install, and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic training to end users on supported systems.
- Administering public resources areas, ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Being a go-to resource for resolving IT-related issues promptly and effectively.
These are onsite positions.
These positions are not eligible for University sponsorship for employment authorization.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
IT Support Analyst:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ablity to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
- Resume
- Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
- Classification Title: IT Support Consultant
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: On Campus
- Pay Level: 3A4A
- Organization: Information Technology Services
- Contact Name: Melanie Bell
- Contact Email: Melanie-Bell@uiowa.edu
**Information Technology Services intends to hire either an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate. **
Do you have a strong interest in providing exceptional technical support to end users? Do you thrive in an active technical environment where no two days are the same? If so Extended Technical Support at the University of Iowa may be the place for you!
Extended Technical Support, part of IT Services at the University of Iowa, is home to both IT Support Analyst and IT Support Consultants who provide direct support, consultation, guidance, and training to users and identify technical solutions. These roles are responsible for the basic design, installation, setup, and maintenance of security patches, operational integrity, and support of stand-alone and networked computer systems in both Windows PC and Macintosh environments.
Key Job Duties (not all inclusive):
- Collaborating with colleagues to design, install, and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic training to end users on supported systems.
- Administering public resources areas, ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Being a go-to resource for resolving IT-related issues promptly and effectively.
These are onsite positions.
These positions are not eligible for University sponsorship for employment authorization.
There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.
For a detailed job description of either position listed above, please email Melanie Bell at melanie-bell@uiowa.edu.
Qualifications:
IT Support Analyst:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ablity to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant:
Required Qualifications:
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support may also serve to meet these minimum requirements.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.)
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Ability to routinely move and transport computer equipment up to 50 pounds.
Desirable Qualifications:
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Application Details:
In order to be considered, applicants must upload the following materials and mark them as “Relevant File” to the submission:
- Resume
- Cover letter
Information Technology Services will be hiring for one level listed within this requisition, depending on the qualifications of the successful finalist.
You must indicate in your cover letter the classification (IT Support Analyst or IT Support Consultant) you wish to be considered for or indicate both. Please see required qualifications above for additional information.
Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For questions or additional information, please contact melanie-bell@uiowa.edu.
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.
Join us in making a difference at a leading Big Ten university and premier public research institution.
- Classification Title: IT Support Consultant
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: On Campus
- Pay Level: 3A4A
- Organization: Information Technology Services
- Contact Name: Melanie Bell
- Contact Email: Melanie-Bell@uiowa.edu
See All 12 Support Analyst Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
Find Support Analyst JobsSupport Analyst Jobs by City in Iowa
Where Iowa roles are concentrated, by current openings.
Support Analyst Job Market in Iowa
A snapshot from current Iowa openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Retail
- Insurance
What Iowa Employers Look For
The qualifications that appear most often in support analyst jobs across Iowa.
- Bachelor's degree in information technology, computer science, or a related field
- One to three years of experience in a technical support or IT analyst role
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong troubleshooting skills across hardware, software, and network environments
- Experience supporting enterprise applications including ERP or CRM platforms
- Clear written and verbal communication skills for end-user and stakeholder interaction
Support Analyst Jobs in Iowa: Frequently Asked Questions
How do you become a support analyst in Iowa?
Most support analyst roles in Iowa require a bachelor's degree in information technology, computer science, or a related field, though some employers accept an associate degree paired with relevant certifications. Iowa does not require a state-issued license to work as a support analyst. Earning vendor-recognized credentials such as CompTIA A+, Microsoft certifications, or ITIL Foundation strengthens applications significantly. Many Iowa candidates enter through helpdesk or desktop support roles at large employers in Des Moines or Cedar Rapids before moving into analyst positions.
Which companies hire support analysts in Iowa?
Companies currently hiring support analysts in Iowa include Booz Allen Hamilton, The University of Iowa, and Ruan, per current listings on Migrate Mate as of July 2026. Iowa's financial services, healthcare, and insurance sectors consistently generate the most sustained demand for support analysts across the state.
Which Iowa cities have the most support analyst jobs?
Des Moines, Johnston, and Iowa City have the most support analyst openings in Iowa. Des Moines drives the largest share of listings, anchored by its concentration of insurance, financial services, and healthcare headquarters, while Cedar Rapids and Davenport contribute meaningfully through manufacturing technology operations and regional health systems that maintain dedicated IT support teams.
Are there remote support analyst jobs in Iowa?
Yes, and more than most fields, since support analyst work is largely desk-based and well suited to remote arrangements. About 50% of support analyst openings tied to Iowa are remote or hybrid as of July 2026, reflecting how broadly employers have extended flexible arrangements for this role. Cloud-based application support and IT service desk functions are the segments most commonly offered fully remote.
How can I get hired as a support analyst in Iowa with little or no experience?
The most realistic entry path is starting in a tier-one helpdesk or desktop support role, which major Iowa employers like UnityPoint Health, Principal Financial Group, and Iowa-based credit unions use as the standard entry point for their IT support pipelines. Applying to IT internship programs at Iowa state universities or community colleges with employer partnerships gives candidates a structured foothold. Earning a CompTIA A+ or ITIL Foundation credential before applying makes a measurable difference, and lateral moves from customer service or operations coordinator roles at technology-adjacent companies are a common bridge into the field.
Where can I find and apply to support analyst jobs in Iowa?
You can find and apply to support analyst jobs in Iowa on Migrate Mate, which lists current Iowa openings updated regularly. Search for roles that match your experience level and specialty, then apply directly to the ones that fit your background and location preferences.
See All 12 Support Analyst Jobs in Iowa
Find roles in Iowa that match your experience and apply in just a few clicks.
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