Technical Customer Support Jobs in Overland Park, KS
Technical Customer Support jobs in Overland Park are concentrated in the Corporate Woods, Metcalf South, and College Boulevard corridors, driven by demand from technology firms, financial services companies, and healthcare technology providers hiring across Netsmart Technologies, Epiq, and Black & Veatch. Openings range from tier-one helpdesk to senior technical analyst roles, with strong activity in SaaS support and enterprise software. See the openings below and apply to the ones that match your experience.
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Data Product Manager / Sr. Technical Product Manager
Location: Overland Park KS
Telco network engineering domain, specifically RAN, Core, and/or Transport
Developing or managing data products using network engineering datasets
Working closely with network engineering stakeholders and translating network data into product/business use cases
As a Data Product Manager, you will play a critical role in driving the success of our product team. You will be responsible for owning the product lifecycle from end to end, shaping the product vision, and collaborating with various stakeholders to deliver exceptional software and data products. This position requires a strong focus on customer needs, technical expertise, product strategy, and the ability to communicate complex technical concepts to diverse audiences. As a Sr. TPM, you will influence and drive a cohesive vision for the product portfolio managed by our team.
Job Responsibilities
- Take complete ownership of a data or software product, including the technical and functional roadmap.
- Evangelize a customer-centric approach, effectively representing the voice of the customer to inform technology and resource investments.
- Act as the primary point of contact and intake for the product team.
- Prioritize the product backlog in collaboration with key development and business stakeholders.
- Lead product grooming and sprint planning sessions in collaboration with the engineering team.
- Manage capacity and resource planning to optimize product development and delivery.
- Articulate product scope, ROI, and benefits to stakeholders and business teams.
- Work closely with stakeholders and engineering teams to plan and execute successful product releases.
- Align multiple domains, both technical and non-technical, to a common product vision.
- Provide clear and effective communication of product details, including design, technical aspects, and functionality, to technical and non-technical audiences.
- Actively engage in the team's support channels, assisting and addressing stakeholder questions.
- Leverage an understanding of technology trends to determine how platform and architecture decisions impact product roadmaps and user experience.
- Develop a strong understanding of all products and technologies managed by the team.
Education
Bachelor's degree in a relevant field such as Computer Science, Engineering, IT, or a related discipline. An advanced degree would be advantageous but is not required.
Work Experience
3–8 years of previous experience in a product management, technical product management, or similar role within the technology industry.
Knowledge, Skills, and Abilities
- Proven expertise in Product Management, demonstrating end-to-end ownership of complex products.
- Strong understanding of data and software products and associated technologies.
- SQL skills to understand code, perform basic troubleshooting, and independently conduct basic data analysis. Production-level coding is not required.
- Understanding of APIs and API development concepts.
- Wireframing experience.
- Experience creating product and technical documentation.
- Experience conducting training sessions and product demonstrations.
- Exceptional customer focus with a track record of successfully incorporating customer feedback into product strategies.
- Ability to lead and influence cross-functional teams to achieve common goals.
- Outstanding communication skills, with the ability to convey complex technical concepts effectively to non-technical stakeholders.
- Strategic thinking and problem-solving skills, with the ability to identify and address challenges creatively.
- Understanding of technology trends and industry best practices.
- Proficiency with project and product management tools and methodologies.
Data Product Manager / Sr. Technical Product Manager
Location: Overland Park KS
Telco network engineering domain, specifically RAN, Core, and/or Transport
Developing or managing data products using network engineering datasets
Working closely with network engineering stakeholders and translating network data into product/business use cases
As a Data Product Manager, you will play a critical role in driving the success of our product team. You will be responsible for owning the product lifecycle from end to end, shaping the product vision, and collaborating with various stakeholders to deliver exceptional software and data products. This position requires a strong focus on customer needs, technical expertise, product strategy, and the ability to communicate complex technical concepts to diverse audiences. As a Sr. TPM, you will influence and drive a cohesive vision for the product portfolio managed by our team.
Job Responsibilities
- Take complete ownership of a data or software product, including the technical and functional roadmap.
- Evangelize a customer-centric approach, effectively representing the voice of the customer to inform technology and resource investments.
- Act as the primary point of contact and intake for the product team.
- Prioritize the product backlog in collaboration with key development and business stakeholders.
- Lead product grooming and sprint planning sessions in collaboration with the engineering team.
- Manage capacity and resource planning to optimize product development and delivery.
- Articulate product scope, ROI, and benefits to stakeholders and business teams.
- Work closely with stakeholders and engineering teams to plan and execute successful product releases.
- Align multiple domains, both technical and non-technical, to a common product vision.
- Provide clear and effective communication of product details, including design, technical aspects, and functionality, to technical and non-technical audiences.
- Actively engage in the team's support channels, assisting and addressing stakeholder questions.
- Leverage an understanding of technology trends to determine how platform and architecture decisions impact product roadmaps and user experience.
- Develop a strong understanding of all products and technologies managed by the team.
Education
Bachelor's degree in a relevant field such as Computer Science, Engineering, IT, or a related discipline. An advanced degree would be advantageous but is not required.
Work Experience
3–8 years of previous experience in a product management, technical product management, or similar role within the technology industry.
Knowledge, Skills, and Abilities
- Proven expertise in Product Management, demonstrating end-to-end ownership of complex products.
- Strong understanding of data and software products and associated technologies.
- SQL skills to understand code, perform basic troubleshooting, and independently conduct basic data analysis. Production-level coding is not required.
- Understanding of APIs and API development concepts.
- Wireframing experience.
- Experience creating product and technical documentation.
- Experience conducting training sessions and product demonstrations.
- Exceptional customer focus with a track record of successfully incorporating customer feedback into product strategies.
- Ability to lead and influence cross-functional teams to achieve common goals.
- Outstanding communication skills, with the ability to convey complex technical concepts effectively to non-technical stakeholders.
- Strategic thinking and problem-solving skills, with the ability to identify and address challenges creatively.
- Understanding of technology trends and industry best practices.
- Proficiency with project and product management tools and methodologies.
See All 29 Technical Customer Support Jobs in Overland Park
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Find JobsTechnical Customer Support Job Market in Overland Park
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
Technical Customer Support Jobs in Overland Park: Frequently Asked Questions
How do I get a technical customer support job in Overland Park?
Focus your search on Overland Park's technology corridor along College Boulevard and the Corporate Woods office park, where SaaS companies, fintech firms, and healthcare IT vendors cluster and hire consistently. Employers in these sectors prioritize candidates who can troubleshoot software issues, communicate clearly with business users, and document tickets efficiently. Familiarity with CRM platforms and a background in a technical or IT-adjacent field gives candidates a clear edge in this market.
Which companies hire technical customer supports in Overland Park?
Employers hiring technical customer supports in Overland Park right now include Netsmart Technologies, Epiq, and Black & Veatch, based on current listings on Migrate Mate as of November 2026. Overland Park's employer mix leans heavily toward mid-size technology companies, financial services firms, and regional healthcare IT organizations that maintain dedicated support teams.
Are there remote technical customer support jobs in Overland Park?
Yes, and technical customer support is one of the more remote-friendly roles in the market because the work centers on software, ticketing systems, and phone or chat channels rather than on-site hardware. About 64% of technical customer support openings tied to Overland Park are remote or hybrid as of November 2026, reflecting demand from SaaS and fintech employers in the area. Tier-one and software support roles are most commonly offered with flexible or fully remote arrangements.
How can I get a technical customer support job in Overland Park with little or no experience?
The most realistic entry path in Overland Park is through tier-one helpdesk or customer-facing IT support roles at the mid-size SaaS companies and financial technology firms concentrated along the College Boulevard corridor. These employers regularly hire candidates who hold a relevant associate degree or a CompTIA A+ or ITIL certification in place of direct experience. Lateral moves from general customer service into technical roles are common, especially at Overland Park's healthcare IT and insurance technology companies that provide internal onboarding and training.
Which industries hire the most technical customer supports in Overland Park?
The sectors hiring the most technical customer supports in Overland Park are Technology & Software and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. Overland Park's status as a suburban technology and financial services hub for the Kansas City metro drives consistent demand from employers who need support teams to serve business and enterprise clients.
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