Technical Customer Support Jobs in Kansas
Technical Customer Support jobs in Kansas are in consistent demand, concentrated in telecommunications, software, and manufacturing sectors, with openings at every level from tier-one help desk to senior technical analyst. The strongest hiring activity is in Wichita, Kansas City, and Overland Park, where employers such as Spirit AeroSystems, GARMIN, and Evergy maintain large operations that depend on technical support teams. The most sought-after specialties in Kansas include enterprise software troubleshooting, hardware diagnostics, and cloud platform support. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 116+ Technical Customer Support jobs
About the Company:
Security Benefit is a leader in the U.S. retirement market with more than $75 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you’ll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a PLACE where we promise to help our customers To and Through Retirement®.
We’re proud to have been recognized as one of the best in the business:
- Named to Ward’s 50 list of top-performing life-health insurance companies
- Recognized on list of Ingram’s Top 100 Private Companies in the Kansas City area in 2025
The Senior Business Analyst, Financial Systems, is a fully experienced professional responsible for leading requirements analysis and supporting implementation and ongoing optimization of Oracle Cloud Financial applications as well as strong PeopleSoft Financials consolidation experience. This role partners closely with Finance and IT stakeholders to translate complex business needs into system solutions, leads requirements for major financial systems initiatives, and serves as a subject matter resource and mentor within the team.
The Sr Technical Business Analyst position reports to the Manager, Financial Reporting Systems and can be based out of our home office in Topeka, Kansas, the Overland Park, Kansas office or our Des Moines, Iowa location. We work a hybrid schedule, offering flexibility to work both remotely and on-site.
- Lead requirements gathering, documentation, and analysis for Oracle Fusion Financials, FCCS, and ARCS implementations and enhancements.
- Strong PeopleSoft knowledge of consolidations and eliminations.
- Serve as the primary point of contact for Finance and IT stakeholders on Oracle Cloud Financial system needs; translate business requirements into functional specifications.
- Configure and support Oracle Fusion Financials, FCCS, and ARCS, including customizations to consolidations, chart of accounts, and reconciliation workflows.
- Lead system testing, integration validation, and issue resolution for financial systems changes and releases.
- Support financial close, consolidation, and account reconciliation processes through system improvements and proactive issue identification.
- Maintain comprehensive documentation for Oracle Cloud configurations, business processes, and system changes.
- Coordinate and assess Oracle Cloud quarterly updates and releases; document functional impacts and support stakeholder preparation.
- Mentor associate and mid-level analysts on requirements methodology, Oracle EPM functionality, and financial systems best practices.
- Apply proficiency in Oracle PL/SQL to write queries, perform data mapping across tables, and validate system integrations.
- Contribute to continuous improvement of financial systems processes, identifying optimization opportunities in collaboration with Finance and IT partners.
- Bachelor's degree in Accounting, Finance, Information Systems, or a related field.
- 6+ years of experience with Oracle Cloud Financial applications (Oracle Fusion Financials, FCCS, or ARCS), including at least one full-cycle implementation.
- 6+ years of experience with PeopleSoft Financials Consolidation and Equitization.
- Strong understanding of financial processes including general ledger, financial close, consolidation, and account reconciliation.
- Proficiency in Oracle PL/SQL, including writing queries, performing data mapping across tables, and understanding database schemas.
- Demonstrated ability to lead requirements analysis for complex financial systems initiatives independently.
- Strong analytical, problem-solving, and communication skills with the ability to partner effectively with Finance and IT stakeholders.
- Experience configuring and supporting Oracle Fusion Financials and PeopleSoft Financials products in a production environment.
- Experience in financial services, insurance, or a regulated industry.
- Exposure to Agile delivery methodologies.
- Familiarity with Oracle Cloud quarterly update assessment and release management processes.
When you join our team, you’re not just getting a paycheck — you’re getting a career path full of growth opportunities, plus a robust benefits package that puts your well-being first. Here’s what you can expect as a full-time Security Benefit associate:
- Competitive salary and annual incentive bonuses to reward your contributions.
- 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
- Paid parental leave after 90 days of service.
- Comprehensive medical, dental & vision insurance.
- 401(k) with company match, plus Profit Sharing & Savings Plan.
- Short- and Long-Term Disability Insurance to give you peace of mind.
- Flexible Spending Accounts for medical and dependent care.
- Life Insurance to protect your loved ones.
- Educational assistance to support your career development.
- Associate assistance programs for your personal and professional well-being.
Apply today by visiting our career page to submit your resume. We’re excited to meet you!
Security Benefit is an Equal Opportunity Employer.
About the Company:
Security Benefit is a leader in the U.S. retirement market with more than $75 billion in assets under management. We offer opportunities to thrive, innovate, and make an impact. As part of our team, you’ll play a key role in driving the future of the U.S. retirement industry. Security Benefit is a PLACE where we promise to help our customers To and Through Retirement®.
We’re proud to have been recognized as one of the best in the business:
- Named to Ward’s 50 list of top-performing life-health insurance companies
- Recognized on list of Ingram’s Top 100 Private Companies in the Kansas City area in 2025
The Senior Business Analyst, Financial Systems, is a fully experienced professional responsible for leading requirements analysis and supporting implementation and ongoing optimization of Oracle Cloud Financial applications as well as strong PeopleSoft Financials consolidation experience. This role partners closely with Finance and IT stakeholders to translate complex business needs into system solutions, leads requirements for major financial systems initiatives, and serves as a subject matter resource and mentor within the team.
The Sr Technical Business Analyst position reports to the Manager, Financial Reporting Systems and can be based out of our home office in Topeka, Kansas, the Overland Park, Kansas office or our Des Moines, Iowa location. We work a hybrid schedule, offering flexibility to work both remotely and on-site.
- Lead requirements gathering, documentation, and analysis for Oracle Fusion Financials, FCCS, and ARCS implementations and enhancements.
- Strong PeopleSoft knowledge of consolidations and eliminations.
- Serve as the primary point of contact for Finance and IT stakeholders on Oracle Cloud Financial system needs; translate business requirements into functional specifications.
- Configure and support Oracle Fusion Financials, FCCS, and ARCS, including customizations to consolidations, chart of accounts, and reconciliation workflows.
- Lead system testing, integration validation, and issue resolution for financial systems changes and releases.
- Support financial close, consolidation, and account reconciliation processes through system improvements and proactive issue identification.
- Maintain comprehensive documentation for Oracle Cloud configurations, business processes, and system changes.
- Coordinate and assess Oracle Cloud quarterly updates and releases; document functional impacts and support stakeholder preparation.
- Mentor associate and mid-level analysts on requirements methodology, Oracle EPM functionality, and financial systems best practices.
- Apply proficiency in Oracle PL/SQL to write queries, perform data mapping across tables, and validate system integrations.
- Contribute to continuous improvement of financial systems processes, identifying optimization opportunities in collaboration with Finance and IT partners.
- Bachelor's degree in Accounting, Finance, Information Systems, or a related field.
- 6+ years of experience with Oracle Cloud Financial applications (Oracle Fusion Financials, FCCS, or ARCS), including at least one full-cycle implementation.
- 6+ years of experience with PeopleSoft Financials Consolidation and Equitization.
- Strong understanding of financial processes including general ledger, financial close, consolidation, and account reconciliation.
- Proficiency in Oracle PL/SQL, including writing queries, performing data mapping across tables, and understanding database schemas.
- Demonstrated ability to lead requirements analysis for complex financial systems initiatives independently.
- Strong analytical, problem-solving, and communication skills with the ability to partner effectively with Finance and IT stakeholders.
- Experience configuring and supporting Oracle Fusion Financials and PeopleSoft Financials products in a production environment.
- Experience in financial services, insurance, or a regulated industry.
- Exposure to Agile delivery methodologies.
- Familiarity with Oracle Cloud quarterly update assessment and release management processes.
When you join our team, you’re not just getting a paycheck — you’re getting a career path full of growth opportunities, plus a robust benefits package that puts your well-being first. Here’s what you can expect as a full-time Security Benefit associate:
- Competitive salary and annual incentive bonuses to reward your contributions.
- 33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
- Paid parental leave after 90 days of service.
- Comprehensive medical, dental & vision insurance.
- 401(k) with company match, plus Profit Sharing & Savings Plan.
- Short- and Long-Term Disability Insurance to give you peace of mind.
- Flexible Spending Accounts for medical and dependent care.
- Life Insurance to protect your loved ones.
- Educational assistance to support your career development.
- Associate assistance programs for your personal and professional well-being.
Apply today by visiting our career page to submit your resume. We’re excited to meet you!
Security Benefit is an Equal Opportunity Employer.
See All 116+ Technical Customer Support Jobs in Kansas
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Find JobsTechnical Customer Support Jobs by City in Kansas
Where Kansas roles are concentrated, by current openings.
Technical Customer Support Job Market in Kansas
A snapshot from current Kansas openings, updated as new roles post.
Who's Hiring
- Garmin13
- Elanco4
- Spirit AeroSystems3
- Netsmart Technologies3
- Heartland Business Systems3
Top Industries Hiring
- Consulting & Professional Services
- Aerospace & Defense
- Technology & Software
- Electronics & Hardware
What Kansas Employers Look For
The qualifications that appear most often in technical customer support jobs across Kansas.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience troubleshooting hardware, software, or network connectivity issues
- Proficiency with ticketing systems such as Salesforce Service Cloud or Zendesk
- Strong verbal and written communication skills for explaining technical concepts to non-technical users
- Familiarity with remote desktop tools and basic networking protocols including TCP/IP and DNS
- CompTIA A+, CompTIA Network+, or equivalent vendor certification preferred by most Kansas employers
Technical Customer Support Jobs in Kansas: Frequently Asked Questions
How do you become a technical customer support in Kansas?
Technical customer support roles in Kansas do not require a state-issued license, so the path begins with a relevant associate or bachelor's degree in information technology or computer science from a Kansas institution such as Wichita State University, Kansas State University, or Johnson County Community College. Most employers also expect at least one industry certification such as CompTIA A+ before hiring at the entry level. Gaining hands-on experience through internships or help-desk roles while completing your degree strengthens your application considerably.
Which companies hire technical customer supports in Kansas?
Companies currently hiring technical customer supports in Kansas include Garmin, Elanco, and Spirit AeroSystems, per current listings on Migrate Mate as of November 2026. Kansas's strong aerospace, utility, and technology sectors mean that large established employers in the state consistently maintain technical support teams year-round.
Which Kansas cities have the most technical customer support jobs?
The cities with the most technical customer support openings in Kansas are Overland Park, Olathe, and Wichita. Wichita leads because of its aerospace and manufacturing base, Kansas City and Overland Park attract openings from technology firms and corporate headquarters concentrated along the state's eastern corridor, making those metro areas the most active markets for this role.
Are there remote technical customer support jobs in Kansas?
Yes, and more than most fields, because technical customer support work is largely screen and phone-based and translates well to remote settings. About 66% of technical customer support openings tied to Kansas are remote or hybrid as of November 2026, reflecting strong employer comfort with distributed support teams. Roles focused on software troubleshooting, cloud platform support, and enterprise help-desk functions are the most likely to be listed as fully remote.
How can I get hired as a technical customer support in Kansas with little or no experience?
The most realistic entry path is applying for tier-one help-desk or IT support associate roles at Kansas-based employers, where a CompTIA A+ certification often substitutes for prior work history. Large employers such as GARMIN and regional managed service providers in Overland Park regularly bring on candidates from adjacent roles such as retail electronics associate or customer service representative. Completing a two-year information technology program at Johnson County Community College or Wichita Area Technical College and building a small home-lab portfolio demonstrating troubleshooting skills gives entry-level candidates a clear edge.
Where can I find and apply to technical customer support jobs in Kansas?
You can find and apply to technical customer support jobs in Kansas on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your experience and location preference, and apply directly to whichever positions fit your background.
See All 116+ Technical Customer Support Jobs in Kansas
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