Technical Customer Support Jobs in Massachusetts
Technical Customer Support jobs in Massachusetts are open across Boston, Burlington, and Wilmington and other Massachusetts metros, with employers like State Street, AMETEK, and Beth Israel Lahey Health hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 88+ Technical Customer Support jobs
Key Responsibilities
1. Customer Application Support (NGS)
- Provide on-site and remote application support for end-to-end NGS workflows: sample QC, library preparation, and help the liquid handler work in labs.
- Guide customers in experimental design, controls, and best practices to achieve reproducible, high-quality results.
2. Workflow Optimization & Troubleshooting
- Diagnose root causes of workflow performance issues (e.g., low yield, insert size shifts, high duplication, low on-target rate, uneven coverage, contamination) and propose corrective/preventive actions.
3. Automation Enablement (Tecan / Beckman / Hamilton working experience preferred)
- Support assay implementation and optimization on Vazyme liquid handlers, including deck layout suggestions, protocol adaptations, reagent handling guidance, etc.
- Collaborate with customers and internal teams to ensure robust automated performance and smooth tech transfer.
4. Training & Technical Content
- Deliver customer onboarding, workflow workshops, and troubleshooting training for bench scientists and lab leadership.
- Create and maintain technical materials such as application notes, quick-start guides, troubleshooting trees, FAQs, and webinar content.
5. Cross-functional Collaboration (Commercial + R& D)
- Partner with Sales/BD to support technical evaluations, POCs, and demos; provide pre-sales/post-sales input and competitive positioning.
- Collect Voice of Customer (VOC) feedback and collaborate with Product Management/R&D to drive continuous improvement and new application opportunities.
Required Qualifications
- Education: PhD degree in Molecular Biology, Genetics, Biochemistry, Bioengineering, Bioinformatics, or a related discipline is preferred.
- Experience: 1-3 years of hands-on experience in NGS sequencing workflows, automation platforms such as Tecan, Beckman, Hamilton (or similar) for NGS sample prep/library prep, and experience supporting clinical labs is strongly preferred.
- Technical Expertise: Working knowledge of NGS.
- Customer-facing Skills: Strong communication and presentation skills; ability to translate complex technical topics into clear guidance for diverse audiences.
- Travel: Willingness and ability to travel 50%+ across all U.S. states.
Core Competencies
- Structured troubleshooting and hypothesis-driven problem solving
- Strong experimental design and workflow optimization mindset
- Excellent training, influencing, and stakeholder management skills
- Cross-functional collaboration and execution in a fast-paced environment
- Strong time and travel management
Key Responsibilities
1. Customer Application Support (NGS)
- Provide on-site and remote application support for end-to-end NGS workflows: sample QC, library preparation, and help the liquid handler work in labs.
- Guide customers in experimental design, controls, and best practices to achieve reproducible, high-quality results.
2. Workflow Optimization & Troubleshooting
- Diagnose root causes of workflow performance issues (e.g., low yield, insert size shifts, high duplication, low on-target rate, uneven coverage, contamination) and propose corrective/preventive actions.
3. Automation Enablement (Tecan / Beckman / Hamilton working experience preferred)
- Support assay implementation and optimization on Vazyme liquid handlers, including deck layout suggestions, protocol adaptations, reagent handling guidance, etc.
- Collaborate with customers and internal teams to ensure robust automated performance and smooth tech transfer.
4. Training & Technical Content
- Deliver customer onboarding, workflow workshops, and troubleshooting training for bench scientists and lab leadership.
- Create and maintain technical materials such as application notes, quick-start guides, troubleshooting trees, FAQs, and webinar content.
5. Cross-functional Collaboration (Commercial + R& D)
- Partner with Sales/BD to support technical evaluations, POCs, and demos; provide pre-sales/post-sales input and competitive positioning.
- Collect Voice of Customer (VOC) feedback and collaborate with Product Management/R&D to drive continuous improvement and new application opportunities.
Required Qualifications
- Education: PhD degree in Molecular Biology, Genetics, Biochemistry, Bioengineering, Bioinformatics, or a related discipline is preferred.
- Experience: 1-3 years of hands-on experience in NGS sequencing workflows, automation platforms such as Tecan, Beckman, Hamilton (or similar) for NGS sample prep/library prep, and experience supporting clinical labs is strongly preferred.
- Technical Expertise: Working knowledge of NGS.
- Customer-facing Skills: Strong communication and presentation skills; ability to translate complex technical topics into clear guidance for diverse audiences.
- Travel: Willingness and ability to travel 50%+ across all U.S. states.
Core Competencies
- Structured troubleshooting and hypothesis-driven problem solving
- Strong experimental design and workflow optimization mindset
- Excellent training, influencing, and stakeholder management skills
- Cross-functional collaboration and execution in a fast-paced environment
- Strong time and travel management
See All 88 Technical Customer Support Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsTechnical Customer Support Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Technical Customer Support Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
- State Street4
- AMETEK2
- Beth Israel Lahey Health2
- CarGurus2
- Johnson Controls2
Top Industries Hiring
- Technology & Software24
- Manufacturing11
- Consulting & Professional Services7
- Electronics & Hardware6
- Biotechnology & Pharmaceuticals5
What Massachusetts Employers Look For
The qualifications that appear most often in technical customer support jobs across Massachusetts.
- Proficiency with ticketing systems such as Zendesk, Jira, or Salesforce Service Cloud
- Hands-on experience troubleshooting software, hardware, or network connectivity issues
- Strong written and verbal communication skills for technical and non-technical audiences
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+, Network+, or equivalent technical certification preferred or required
- Experience with remote desktop tools and screen-sharing software for customer-facing support
Technical Customer Support Jobs in Massachusetts: Frequently Asked Questions
How many technical customer support jobs are there in Massachusetts?
There are 88+ technical customer support openings in Massachusetts on Migrate Mate as of June 2026, with the most roles in Boston, Burlington, and Wilmington. New positions post regularly as employers across Massachusetts hire.
Which Massachusetts cities have the most technical customer support jobs?
Boston, Burlington, and Wilmington have the most technical customer support openings in Massachusetts right now, with additional roles spread across smaller metros statewide.
Which companies hire technical customer supports in Massachusetts?
Employers hiring technical customer supports in Massachusetts include State Street, AMETEK, and Beth Israel Lahey Health, based on current listings on Migrate Mate as of June 2026.
Are there remote technical customer support jobs in Massachusetts?
Yes. About 24% of technical customer support openings tied to Massachusetts are remote or hybrid as of June 2026. The rest are on-site roles based in Massachusetts metros.
How do I apply for technical customer support jobs in Massachusetts?
You can apply to technical customer support jobs in Massachusetts directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Massachusetts location, then apply to each one that fits.
See All 88 Technical Customer Support Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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