Technical Manager Jobs in Waltham, MA
Technical Manager jobs in Waltham, Massachusetts are available now at employers like Motorola Solutions, ZoomInfo, and Trinity Life Sciences and other local employers, from entry level to senior. See the openings below and apply to the ones that match your experience.
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Company Overview
SG Computers is a dynamic IT service provider specializing in cloud solutions and Microsoft technologies. As a trusted partner, we excel in Office 365 implementations, Compliance as a Service, delivering tailored IT services to our clients, empowering their digital transformation journey.
What You’ll Do
We’re hiring a Technical Customer Success Manager (CSM) to own client relationships and ensure customers successfully adopt and gain value from our services.
This is a client-facing MSP role that blends account management, technical understanding, and service delivery oversight.
This is a hands-on MSP client success role — candidates must be comfortable working directly with technical teams, tickets, and service delivery.
This is not a SaaS-only Customer Success role.
Key Responsibilities
- Own a portfolio of MSP clients and serve as the primary point of contact
- Drive customer satisfaction, retention, and renewals
- Translate technical services (Microsoft 365, Azure, security) into clear business value
- Coordinate with Service Desk, VCIO and Projects teams to ensure delivery excellence
- Monitor ticket trends, escalations, and SLA performance
- Identify risks, gaps, and improvement opportunities across client environments
- Support onboarding and ongoing adoption of SG standards and best practices
- Identify and support expansion opportunities (cybersecurity, cloud, compliance initiatives)
What You NeedRequired Experience
- 3–7+ years in one or more of the following:
- Customer Success Manager (CSM)
- Technical Account Manager (TAM)
- MSP Account Manager / Client Success role
- Experience working in a Managed Service Provider (MSP) environment is required
Technical Knowledge
- Microsoft 365 (Exchange, Teams, SharePoint)
- Azure / Entra ID
- Endpoint management (Intune)
- IT infrastructure fundamentals (networking, identity, endpoints)
- Security basics (MFA, backups, endpoint protection)
Core Skills
- Strong communication — able to translate technical topics into business terms
- High ownership mindset — accountable for client outcomes
- Organized and detail-oriented (tickets, CRM, documentation)
- Ability to manage multiple clients and priorities simultaneously
Nice to Have
- Experience with CMMC / NIST / regulated environments
- ITIL or Microsoft certifications
- Prior MSP technical background (Service Desk, Systems, or TAM experience)
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Work Location: In person
See All 73 Technical Manager Jobs in Waltham
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Find Technical Manager JobsTechnical Manager Job Market in Waltham
Who's Hiring
- Motorola Solutions7

- ZoomInfo6

- Trinity Life Sciences6

- Vantage Builders4
- Apple3

Top Industries Hiring
- Technology & Software18
- Consulting & Professional Services12
- Science & Research8
- Manufacturing7
- Biotechnology & Pharmaceuticals6
Technical Manager Jobs in Waltham: Frequently Asked Questions
How many technical manager jobs are there in Waltham?
There are 73+ technical manager openings in Waltham, Massachusetts on Migrate Mate as of June 2026. New positions post regularly as Waltham employers hire.
Which companies hire technical managers in Waltham?
Employers hiring technical managers in Waltham include Motorola Solutions, ZoomInfo, and Trinity Life Sciences, based on current listings on Migrate Mate as of June 2026.
Are there remote technical manager jobs in Waltham?
Yes. About 45% of technical manager openings tied to Waltham are remote or hybrid as of June 2026. The rest are on-site roles based in and around Waltham.
Which industries hire the most technical managers in Waltham?
Most technical manager openings in Waltham sit in Technology & Software, Consulting & Professional Services, and Science & Research, per current listings on Migrate Mate as of June 2026.
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