Technical Manager Jobs in Philadelphia, PA

POSITION OVERVIEW

The Senior Project Manager plans and manages multiple complex, enterprise-wide IT Infrastructure Services projects, primarily for Digital Workplace and Corporate Applications. Reporting to the Director of Digital Workplace, this highly visible role leads matrixed teams from project initiation through close. The role partners with senior leaders and corporate functions to align technology solutions with business and service requirements, analyze opportunities and risks, and manage delivery schedules.

We are currently prioritizing applicants within a 50-mile radius from our Philadelphia office.

Please note that onsite interviews and onboarding at our Philadelphia office may be required for this role. If applicable, advance notice will be provided to support planning.

At NBME ®, we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come.

RESPONSIBILITIES

• Deliver projects and programs of varying size and complexity to NBME's quality, governance, and delivery standards using standard project management processes and approved methodologies, including Agile practices when appropriate.
• Provide expertise throughout the Project Lifecycle for:
• • Requirements gathering
  • Scope Management
  • Timeline planning and management
  • Issue Resolution and escalation
  • Communications & status reporting
  • Change Management
  • Budget/Forecasting
  • Vendor Management
  • Risk Management
  • Stakeholder Management
  • Conflict resolution
  • Service transition and operational readiness
  • Decision making and facilitation
  • Technical Dependency Management
  • Project resource management
  • Project team engagement
• Partner with business owners and corporate functions to define needs, maintain engagement, and secure required approvals and sign-offs throughout the project lifecycle.
• Manage requests for proposal, including requirements development, vendor coordination, proposal evaluation, and selection activities.
• Coordinate the review and approval of functional and technical solutions by the appropriate business and technology stakeholders prior to development or implementation.
• Assess and track project issues and risks and their impact on scope, schedule, budget, and delivery; drive resolution or timely escalation.
• Document, assess, and manage changes to project scope, schedule, budget, and deliverables through the established project change control process.

QUALIFICATIONS

Skills and Abilities

• Broad understanding of IT Infrastructure Services, particularly Corporate Applications and Digital Workplace technologies. Knowledge of how these areas partner with Infrastructure Engineering, Technology Operations, Security, Enterprise Architecture, Product Engineering, and other IT functions.
• Excellent ability to grasp technical requirements and translate appropriately for the audience (who may not speak the same technical "language," or may be non-technically oriented)

• Ability to coordinate technology evaluations against business and technical requirements, existing-platform integration needs, security and architecture standards, and operational readiness and support requirements.
• Working knowledge of predictive, including Waterfall, and Agile project management approaches and when each is appropriate.
• Working knowledge of organizational change management practices, including stakeholder readiness, communication, training, adoption, and reinforcement.
• Ability to identify issues , develop and lead the resolution of issues.
• Ability to plan, organize, and coordinate the needs of technical peers, technical and user management, business users, vendors, and staff members.
• Ability to identify, address, and resolve disagreements among project stakeholders, team members, vendors, or business partners in a constructive and timely manner while keeping the project focused on its objectives
• Ability to facilitate timely, well-informed stakeholder decisions through structured evaluation of options and risks, maintaining project momentum and alignment.
• Knowledge of information technology, project management, governance, risk management, and service delivery best practices.
• Ability to learn quickly, work effectively with incomplete information, identify assumptions and information gaps, and seek the input needed to move work forward.
• Excellent written and verbal communication skills, with the ability to tailor messages for technical and non-technical audiences, build alignment on requirements and goals, and navigate differing priorities with diplomacy.
• Strong organizational skills to coordinate complex project activities through completion with minimal direction from technical leads, allowing them to focus on technical challenges.
• Demonstrated leadership skills, including the ability to influence without direct authority, establish accountability, resolve conflicts, and guide matrixed teams toward project outcomes.

Experience

• A minimum of 7 years' applicable experience as a project manager

• At least five of the required seven years must involve technology projects, primarily across Digital Workplace and Corporate Applications, with exposure to the broader IT Infrastructure Services environment.
• Experience with technologies commonly used across Corporate Applications and Digital Workplace, including enterprise software solutions, client and desktop systems, collaboration and unified communications tools, and cloud-based technologies
• Experience using Jira or a comparable project and work management platform
• Experience developing and maintaining project documentation, including scope, requirements, deliverables, policies, procedures, and best practices
• Experience facilitating meetings and managing meeting time, documenting decisions, and tracking action items and next steps through completion.
• Experience partnering with corporate functions to define requirements and support project delivery
• Experience managing technology projects from requirements and design through testing, implementation, and transition to operations.

Education

Bachelor's Degree in Information Technology Systems, Computer Science, or related field

PMP Certification desired but not required

About NBME:

NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce.

Founded in 1915, NBME develops and manages the United States Medical Licensing Examination® with the Federation of State Medical Boards. We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations.

We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities. In 2024, we expanded our assessment capabilities to include simulation through the acquisition of MedVR Education.

Learn more on NBME's website.

NBME's Community Collaborations and Contributions

NBME believes that a key path to meeting our mission is collaborating with and supporting our communities. Our Community Collaborations and Contributions programs provide resources and recognition to medical educators and researchers advancing the field of assessment throughout their careers. In addition, we invest in fee assistance, scholarships and pathway programs to aid learners and help support increased representation in health care. Headquartered in Philadelphia, NBME also gives to local organizations that advance health equity and access and positively impact social determinants of health.

Compensation we are offering for this position is at $109,400-$136,750/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace.

NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.