Technical Services Manager Jobs in Santa Clara, CA

The EBS, AWS Backup, and Edge Data Services (AWS Transfer Family, AWS DataSync, SGW) team is looking for an experienced Senior Product Manager based in the Seattle or Santa Clara area to lead product and feature definition for AWS Transfer Family.

In this position, you will define product requirements, go-to-market strategy, and tirelessly champion the needs of our customers. This role will require coordination across many internal and external teams and will be visible at the highest levels of the company. You’ll work with our customers, partners, and operational stakeholders to prioritize roadmap features, and lead the definition of new capabilities through expertly crafted PR/FAQs.

The successful candidate must have exceptional problem solving skills, strong business judgment, and demonstrated experience leading cross-functional teams. We are looking for a proven ability to execute both strategically and tactically, and someone who is excited to take on new, ambiguous projects that are industry defining. This position requires a strong technical background, and the candidate should be customer-focused with a passion for AI/ML and cloud technology.

Key job responsibilities
-Product Strategy & Vision-

• Define and execute product roadmap for DataSync's growth across on-premises, AWS, and cross-cloud data transfer use cases
• Drive business model transformation from project-based migration to recurring workflow integration
• Lead DataSync expansion strategy across all storage types (S3, EFS, FSx, cross-cloud)

-Business Performance & Metrics-

• Own revenue targets and be responsible for reporting those in weekly and monthly business reviews.
• Set pricing and drive profitability

-Working Backwards & GTM-

• Define products by working backwards from the needs of different customer segments / jobs-to-be-done
• Drive adoption in recurring use cases: AI/ML training pipelines, life sciences genomics workflows, media production
• Address customer pain points around migration pricing friction, performance scaling, and workflow integration

A day in the life
A PM's day is never the same! You're usually working on a few projects at a time, interviewing customers to figure out the most important problems our products should solve, working with engineers, solutions architects, UX designers, etc. to come up with the right solution to those problems, delivering those solutions to customers, and working with partners in sales and marketing to make sure we've got clear GTM and positioning. You might be doing a re:invent talk, working on a pricing proposal, writing a PR/FAQ, or traveling to another country to interview customers - it all depends on where you are in the development lifecycle and what is most important at the moment.

About the team
The DataSync team is part of the larger Amazon Elastic Block Store (EBS), AWS Backup, and Edge Data Services (AWS DataSync, AWS Transfer Family, B2Bi, & Storage Gateway) organization. We are a tightly-knit product management team who try to help each other out and learn from each others' experiences. Being part of a larger product management organization means that you can move around easily as opportunities arise, and get plenty of mentoring and coaching.

One of the keys to AWS’s success is its product management culture. Developing product managers is our leaders' passion. We believe that the best innovation comes from collaboration between PMs, engineers, UX designers, and solution architects, among others, incorporating diverse perspectives.