Technical Support Analyst Jobs in Virginia
Technical Support Analyst jobs in Virginia are open across Richmond, Herndon, and Ashburn and other Virginia metros, with employers like Unisys, Allan Myers, and Amazon hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 18+ Technical Support Analyst jobs
Title: Technical Support Analyst
Location: Pine Forest Dr, Colonial Heights, VA
Duration: 4 Months
Key Responsibilities
- Identify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call.
- Ticketing & Documentation: Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow).
- Remote Troubleshooting: Use remote desktop tools to guide users through software installations, password resets, and connectivity issues.
- Escalation: Recognize when a problem is beyond Tier 1 scope and route it to the appropriate specialist with clear, concise notes.
- Knowledge Base Growth: Contribute to our internal "How-To" guides to help users (and the team) help themselves.
Technical Requirements
- Operating Systems: Proficiency in Windows 10/11 and macOS environments.
- Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps.
- Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations.
- Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking accounts, group memberships).
- Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone.
What We’re Looking For
Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users.
Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users.
Active Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe.
Clear Communication: The "Translate Tech-to-Human" skill—explaining complex fixes in simple, jargon-free language.
Multitasking: The ability to type accurate notes while speaking and navigating multiple screens.
Our Commitment to You
We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals.
Requirements & Qualifications
Minimum Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
- Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
- Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.
Preferred Skills
- Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.
- Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.
Physical Requirements
- Ability to work 100% on-site with possible Telework options.
- Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.
Title: Technical Support Analyst
Location: Pine Forest Dr, Colonial Heights, VA
Duration: 4 Months
Key Responsibilities
- Identify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call.
- Ticketing & Documentation: Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow).
- Remote Troubleshooting: Use remote desktop tools to guide users through software installations, password resets, and connectivity issues.
- Escalation: Recognize when a problem is beyond Tier 1 scope and route it to the appropriate specialist with clear, concise notes.
- Knowledge Base Growth: Contribute to our internal "How-To" guides to help users (and the team) help themselves.
Technical Requirements
- Operating Systems: Proficiency in Windows 10/11 and macOS environments.
- Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps.
- Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations.
- Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking accounts, group memberships).
- Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone.
What We’re Looking For
Communication Skills: The ability to translate "tech-speak" into helpful instructions for non-technical users.
Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users.
Active Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe.
Clear Communication: The "Translate Tech-to-Human" skill—explaining complex fixes in simple, jargon-free language.
Multitasking: The ability to type accurate notes while speaking and navigating multiple screens.
Our Commitment to You
We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals.
Requirements & Qualifications
Minimum Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
- Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
- Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.
Preferred Skills
- Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.
- Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.
Physical Requirements
- Ability to work 100% on-site with possible Telework options.
- Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.
See All 18 Technical Support Analyst Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsTechnical Support Analyst Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Technical Support Analyst Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
- Unisys3
- Allan Myers2
- Amazon2
- Virginia Commonwealth University2
- Bank of America1
Top Industries Hiring
- Technology & Software6
- Education4
- Construction & Real Estate2
- Banking & Financial Services1
- Consulting & Professional Services1
What Virginia Employers Look For
The qualifications that appear most often in technical support analyst jobs across Virginia.
- Proven experience with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong troubleshooting skills across hardware, software, and network environments
- CompTIA A+, CompTIA Network+, or equivalent certification preferred or required
- Associate or bachelor's degree in information technology, computer science, or a related field
- Familiarity with Windows and macOS operating systems and Active Directory administration
- Clear written and verbal communication skills for end-user and stakeholder interaction
Technical Support Analyst Jobs in Virginia: Frequently Asked Questions
How many technical support analyst jobs are there in Virginia?
There are 18+ technical support analyst openings in Virginia on Migrate Mate as of June 2026, with the most roles in Richmond, Herndon, and Ashburn. New positions post regularly as employers across Virginia hire.
Which Virginia cities have the most technical support analyst jobs?
Richmond, Herndon, and Ashburn have the most technical support analyst openings in Virginia right now, with additional roles spread across smaller metros statewide.
Which companies hire technical support analysts in Virginia?
Employers hiring technical support analysts in Virginia include Unisys, Allan Myers, and Amazon, based on current listings on Migrate Mate as of June 2026.
Are there remote technical support analyst jobs in Virginia?
Yes. About 22% of technical support analyst openings tied to Virginia are remote or hybrid as of June 2026. The rest are on-site roles based in Virginia metros.
How do I apply for technical support analyst jobs in Virginia?
You can apply to technical support analyst jobs in Virginia directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Virginia location, then apply to each one that fits.
See All 18 Technical Support Analyst Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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