Technical Support Associate Jobs in Alaska
Technical Support Associate jobs in Alaska concentrate in technology services, telecommunications, and resource extraction support, with demand tied to the state's oil and gas operations, federal installations, and growing healthcare IT infrastructure. Anchorage drives the largest share of openings, followed by Fairbanks and Juneau, where employers like GCI Communication, Leidos, and Providence Health anchor consistent hiring. Entry-level helpdesk roles and mid-level systems support positions are both active, with the strongest demand in remote diagnostics, network troubleshooting, and endpoint support. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 19+ Technical Support Associate jobs
Do you have a passion for educating and coaching others, helping them to develop their skills and knowledge? Are you looking for an opportunity to share your technical service knowledge and experience to mentor and guide Service Technicians to be safe and successful in their career?
We have an opening for a Service Training Instructor to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers. The position will be based out of our Anchorage, AK. The Service Training Instructor plays a key role in ensuring that our employees are well-equipped to provide exceptional customer service and meet organizational standards and training goals.
Responsibilities include, but are not limited to the following:
- Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
- Design and develop technical service training utilizing a variety of instructional methods and technologies.
- Provide technical service training through live, in-person and online training sessions for the ongoing development of our employees and customers.
- Review post-training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
- Coordinate the logistical items for travel, scheduling, and printing of training materials needed with the Training Administrative Assistant.
- Attend training and conferences to stay current with the latest industry trends and technology.
- Travel to local and remote locations across our territory based on operational need to provide training.
Personal Attributes, Experience, and Education:
- High School diploma or equivalent
- Minimum 4-6 years’ experience in a service department or similar work environment experience.
- Experience in developing and delivering training material is required.
- Must demonstrate intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint.
- Requires strong organizational skills, goal setting, and attention to detail maintaining accurate records.
- Demonstrate excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.
- Must possess a valid driver’s license.
Employee Benefits:
We offer a competitive benefits package that includes a base salary.
- Retirement: 401k w/ Company Match and Profit Sharing
- Paid Time Off: Paid Vacation, Holiday & Sick Leave
- Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
- Vision Insurance: VSP Vision Insurance
- Insurance: Company Paid Life, AD&D & Disability Insurance
- Guidance Resources: Employee Assistance Program
- Rewards: Quarterly Employee Recognition Cash Program
- Discounts: CAT Products, Rental/Sales Discounts
- Financial Access: Credit Union Membership is available
- Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
- Tenure: Seniority Bonus, starting at 5+ years
- Talent Referral Program: Employee Referral Bonus
To apply for this unique position, please go to our web site at http://www.ncmachinery.com (http://www.ncmachinery.com/)
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Do you have a passion for educating and coaching others, helping them to develop their skills and knowledge? Are you looking for an opportunity to share your technical service knowledge and experience to mentor and guide Service Technicians to be safe and successful in their career?
We have an opening for a Service Training Instructor to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers. The position will be based out of our Anchorage, AK. The Service Training Instructor plays a key role in ensuring that our employees are well-equipped to provide exceptional customer service and meet organizational standards and training goals.
Responsibilities include, but are not limited to the following:
- Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
- Design and develop technical service training utilizing a variety of instructional methods and technologies.
- Provide technical service training through live, in-person and online training sessions for the ongoing development of our employees and customers.
- Review post-training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
- Coordinate the logistical items for travel, scheduling, and printing of training materials needed with the Training Administrative Assistant.
- Attend training and conferences to stay current with the latest industry trends and technology.
- Travel to local and remote locations across our territory based on operational need to provide training.
Personal Attributes, Experience, and Education:
- High School diploma or equivalent
- Minimum 4-6 years’ experience in a service department or similar work environment experience.
- Experience in developing and delivering training material is required.
- Must demonstrate intermediate level skills with Microsoft software to include Word, Excel, and PowerPoint.
- Requires strong organizational skills, goal setting, and attention to detail maintaining accurate records.
- Demonstrate excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.
- Must possess a valid driver’s license.
Employee Benefits:
We offer a competitive benefits package that includes a base salary.
- Retirement: 401k w/ Company Match and Profit Sharing
- Paid Time Off: Paid Vacation, Holiday & Sick Leave
- Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
- Vision Insurance: VSP Vision Insurance
- Insurance: Company Paid Life, AD&D & Disability Insurance
- Guidance Resources: Employee Assistance Program
- Rewards: Quarterly Employee Recognition Cash Program
- Discounts: CAT Products, Rental/Sales Discounts
- Financial Access: Credit Union Membership is available
- Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
- Tenure: Seniority Bonus, starting at 5+ years
- Talent Referral Program: Employee Referral Bonus
To apply for this unique position, please go to our web site at http://www.ncmachinery.com (http://www.ncmachinery.com/)
Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company since 1929 with over 1200 employees, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 19 Technical Support Associate Jobs in Alaska
Find roles in Alaska that match your experience and apply in just a few clicks.
Find JobsTechnical Support Associate Jobs by City in Alaska
Where Alaska roles are concentrated, by current openings.
Technical Support Associate Job Market in Alaska
A snapshot from current Alaska openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
What Alaska Employers Look For
The qualifications that appear most often in technical support associate jobs across Alaska.
- Associate degree or higher in information technology, computer science, or a related field
- CompTIA A+ or equivalent vendor certification demonstrating hands-on hardware and software knowledge
- Demonstrated experience troubleshooting Windows, macOS, and network connectivity issues
- Familiarity with ticketing systems such as ServiceNow, Zendesk, or Jira Service Management
- Ability to support remote end users across Alaska's distributed and geographically isolated sites
- Strong written and verbal communication skills for working with non-technical staff
Technical Support Associate Jobs in Alaska: Frequently Asked Questions
How do you become a technical support associate in Alaska?
Most Alaska employers expect at least an associate degree in information technology or a closely related field, though a combination of certifications and documented hands-on experience can substitute at many organizations. CompTIA A+ is the most widely recognized entry credential in Alaska hiring. There is no state-issued license specific to technical support work in Alaska, so candidates build their case through education, vendor certifications, and verifiable troubleshooting experience.
Which companies hire technical support associates in Alaska?
Employers hiring technical support associates in Alaska right now include Goldbelt, H&R Block, and DenaliTEK, based on current listings on Migrate Mate as of July 2026. Alaska's concentration of federal contractors, telecommunications providers, and large healthcare systems means that IT support roles often appear in multiple industries simultaneously.
Which Alaska cities have the most technical support associate jobs?
Anchorage, Juneau, and Fairbanks lead Alaska for technical support associate openings. Anchorage dominates because it is home to the state's largest corporate headquarters, federal agency offices, and healthcare networks, while Fairbanks benefits from University of Alaska and military installation demand, and Juneau draws openings tied to state government IT operations.
Are there remote technical support associate jobs in Alaska?
Yes, and more than most fields, because technical support work is fundamentally desk-based and screen-based, making it well suited to remote delivery. About 50% of technical support associate openings tied to Alaska are remote or hybrid as of July 2026, reflecting how broadly employers have adopted distributed IT support models. Tier-one helpdesk and software troubleshooting roles are most likely to allow fully remote arrangements.
How can I get hired as a technical support associate in Alaska with little or no experience?
The most realistic entry path is an IT helpdesk or desktop support technician role, which Alaska employers at organizations like GCI Communication, Providence Health, and state government agencies routinely post for candidates with no prior professional experience. Earning a CompTIA A+ certification before applying signals readiness and edges out uncertified applicants at the same experience level. Adjacent roles in data entry, administrative IT support, or retail electronics sales also provide transferable skills that Alaska hiring managers recognize as relevant.
Where can I find and apply to technical support associate jobs in Alaska?
You can find and apply to technical support associate jobs in Alaska on Migrate Mate, which lists current Alaska openings across industries and experience levels. Search the available roles, identify the ones that match your background and location, and apply directly to whichever ones fit.
See All 19 Technical Support Associate Jobs in Alaska
Find roles in Alaska that match your experience and apply in just a few clicks.
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