TN Visa Customer Operations Manager Jobs
Customer Operations Manager roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when your duties involve analyzing and improving customer-facing processes at a systems level. Canadian citizens can enter at the port of entry without a cap; Mexican nationals go through consular processing with a limited annual allocation.
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Get Access To All JobsINTRODUCTION
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
ROLE AND RESPONSIBILITIES
We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences. In this role, you’ll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers.
- Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact.
- Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin.
- Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule.
- Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity.
- Analyze trends and surface insights that influence strategic decisions and operational priorities.
- Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution.
- Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution.
- Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.
BASIC QUALIFICATIONS
* Bachelor’s Degree.
* 5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high-growth SaaS or AI company. Experience with Partners preferred.
* Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
* PSA Platform Experience: RocketLane or similar.
* Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.
* Strong Project Management: Manage multiple projects from scope to delivery; organized & detail-oriented.
* Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.
* Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.
PREFERRED QUALIFICATIONS
* Experience with Tableau, Gong, SQL.
BENEFITS
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
COMPENSATION
The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
POLICIES
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
INTRODUCTION
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
ROLE AND RESPONSIBILITIES
We’re looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences. In this role, you’ll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers.
- Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact.
- Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin.
- Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule.
- Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity.
- Analyze trends and surface insights that influence strategic decisions and operational priorities.
- Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution.
- Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution.
- Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment.
BASIC QUALIFICATIONS
* Bachelor’s Degree.
* 5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high-growth SaaS or AI company. Experience with Partners preferred.
* Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
* PSA Platform Experience: RocketLane or similar.
* Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights.
* Strong Project Management: Manage multiple projects from scope to delivery; organized & detail-oriented.
* Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership.
* Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver.
PREFERRED QUALIFICATIONS
* Experience with Tableau, Gong, SQL.
BENEFITS
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
COMPENSATION
The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
POLICIES
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
See all 2,335+ Customer Operations Manager jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Operations Manager
Frame your role as management consulting
TN visa approval for Customer Operations Managers depends on framing your duties as analytical and consultative, not supervisory. Your offer letter must describe process optimization, workflow analysis, and operational strategy rather than team management.
Target employers with cross-border operations experience
Companies that regularly hire across Canada, Mexico, and the U.S. already have HR teams familiar with TN documentation requirements. Operations-heavy industries like logistics, SaaS, and financial services file these petitions routinely.
Prepare a credentials package before applying
Compile your degree transcripts, a letter confirming your nationality, and a detailed resume that maps your experience to consultative operations work. Canadian applicants can present this directly at the border; Mexican nationals need it ready for their consulate appointment.
Request a specific support letter from your employer
The employer support letter is your filing's backbone. It must name your job title, describe qualifying duties in TN-aligned language, state the temporary nature of the role, and confirm your Canadian or Mexican citizenship. Generic offer letters get flagged.
Use Migrate Mate to identify sponsoring employers
Searching broadly wastes time on employers unfamiliar with TN requirements. Migrate Mate filters Customer Operations Manager roles by verified TN visa sponsorship history, so you're targeting companies already set up to file.
Understand Mexican nationals face a processing timeline
Unlike Canadian citizens who can activate TN status at the port of entry same-day, Mexican nationals must schedule a U.S. consulate appointment and wait for visa issuance. Build at least four to eight weeks into your start date negotiation.
Customer Operations Manager jobs are hiring across the US. Find yours.
Find Customer Operations Manager JobsCustomer Operations Manager TN Visa: Frequently Asked Questions
Does a Customer Operations Manager role actually qualify for a TN visa?
It can, but the classification requires careful framing. The TN visa covers Management Consultants, so your role must emphasize analyzing customer operations systems, identifying inefficiencies, and recommending process improvements rather than directly managing headcount. Employers who write offer letters describing supervisory duties risk a denial at the port of entry or consulate.
How does TN visa sponsorship for this role compare to H-1B?
TN has no annual lottery, no cap for Canadian citizens, and can be activated at the border the same day for Canadians. H-1B requires a lottery entry in March, a months-long wait, and USCIS petition approval before you can start. For Canadian and Mexican professionals, TN is a faster, more predictable path to a Customer Operations Manager position in the U.S.
What documentation does my employer need to prepare for my TN sponsorship?
Your employer needs to provide a signed support letter on company letterhead describing your job title, your qualifying duties in consultative language, the intended duration of employment, and confirmation of your citizenship. They do not file a petition with USCIS for Canadian applicants, but the letter must be thorough enough to satisfy a CBP officer at the border.
How do I find Customer Operations Manager jobs that offer TN visa sponsorship?
Filtering general job boards for visa sponsorship returns inconsistent results because many employers don't know whether they can support a TN or confuse it with H-1B. Migrate Mate is built specifically for TN-eligible Canadian and Mexican professionals and surfaces Customer Operations Manager roles from employers experienced with visa sponsorship, based on their recent work visa filings.
Can I switch employers while on a TN visa in a Customer Operations Manager role?
Yes, but you cannot start working for the new employer until your new TN status is in place. Canadian citizens can go to a port of entry with the new employer's support letter and get TN status activated the same day. Mexican nationals must schedule a new consulate appointment and receive a new visa before beginning work, so negotiate your start date accordingly.
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