TN Visa Customer Program Manager Jobs
Customer Program Manager roles qualify for TN visa sponsorship under the USMCA's Management Consultant category. Canadian citizens can enter at the border with an offer letter and supporting documents; Mexican citizens apply at a U.S. consulate. Employers file no lottery paperwork, making TN sponsorship faster than H-1B visa for qualified candidates.
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Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families, commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization, and competitive pay and benefits.
Summary:
Provides direct management to staff under the direction of the Medical Director, Clinical Access Center and Director, Clinical Access Center. Interviews and recommends selection of new personnel. Directs, guides, evaluates, counsels, disciplines, and if necessary, recommends dismissal of staff. Ensures that all patient interactions meet federal and state compliance requirements.
Formal Education Required:
- Bachelor’s of Science in Nursing (BSN)
- Applicants are required to obtain a Master's degree within three (3) years of employment
- Graduate of a program of professional nursing that is accredited by the Commission on Collegiate Nursing Education (CCNE) or Accreditation Commission for Education in Nursing (ACEN)
- Current license to practice registered nursing in the State of Ohio
Experience and Training Required:
- One (1) to three (3) years experience in a clinical communications center.
- One (1) year of project management or team leader experience preferred.
Other Skills, Competencies and Qualifications:
- Population Specific Competency: Ability to effectively interact with patients/customers with the understanding of their needs for self-respect and dignity
- Knowledge of health care and medical procedure, including terminology
- Demonstrates communication, leadership, organizational and interpersonal skills.
- Ability to work well within a team environment by accepting and offering honest and constructive feedback, supporting team goals, and encouraging fellow team members.
- Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
- Attentiveness to detail
- Ability to prioritize duties and delegate responsibilities
Level of Physical Demands:
- Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently
Equal Opportunity Employer/Veterans/Disabled
$41.15/hr - $61.72/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.
- Basic Life and Accidental Death & Dismemberment (AD&D)
- Supplemental Life and AD&D
- Dependent Life Insurance
- Short-Term and Long-Term Disability
- Accident Insurance, Hospital Indemnity, and Critical Illness
- Retirement Savings Plan
- Flexible Spending Accounts – Healthcare and Dependent Care
- Employee Assistance Program (EAP)
- Identity Theft Protection
- Pet Insurance
- Education Assistance
- Daily Pay
Full-Time / Days
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families, commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization, and competitive pay and benefits.
Summary:
Provides direct management to staff under the direction of the Medical Director, Clinical Access Center and Director, Clinical Access Center. Interviews and recommends selection of new personnel. Directs, guides, evaluates, counsels, disciplines, and if necessary, recommends dismissal of staff. Ensures that all patient interactions meet federal and state compliance requirements.
Formal Education Required:
- Bachelor’s of Science in Nursing (BSN)
- Applicants are required to obtain a Master's degree within three (3) years of employment
- Graduate of a program of professional nursing that is accredited by the Commission on Collegiate Nursing Education (CCNE) or Accreditation Commission for Education in Nursing (ACEN)
- Current license to practice registered nursing in the State of Ohio
Experience and Training Required:
- One (1) to three (3) years experience in a clinical communications center.
- One (1) year of project management or team leader experience preferred.
Other Skills, Competencies and Qualifications:
- Population Specific Competency: Ability to effectively interact with patients/customers with the understanding of their needs for self-respect and dignity
- Knowledge of health care and medical procedure, including terminology
- Demonstrates communication, leadership, organizational and interpersonal skills.
- Ability to work well within a team environment by accepting and offering honest and constructive feedback, supporting team goals, and encouraging fellow team members.
- Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
- Attentiveness to detail
- Ability to prioritize duties and delegate responsibilities
Level of Physical Demands:
- Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently
Equal Opportunity Employer/Veterans/Disabled
$41.15/hr - $61.72/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.
- Basic Life and Accidental Death & Dismemberment (AD&D)
- Supplemental Life and AD&D
- Dependent Life Insurance
- Short-Term and Long-Term Disability
- Accident Insurance, Hospital Indemnity, and Critical Illness
- Retirement Savings Plan
- Flexible Spending Accounts – Healthcare and Dependent Care
- Employee Assistance Program (EAP)
- Identity Theft Protection
- Pet Insurance
- Education Assistance
- Daily Pay
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Program Manager
Map your degree to management consulting
TN visa status for Customer Program Managers is approved under the Management Consultant category, which requires a degree in a relevant field. A business, engineering, or operations management degree creates a clear credential trail CBP officers expect to see.
Request a USMCA-specific offer letter
Ask your employer to draft an offer letter that explicitly cites the USMCA Management Consultant category, your specific duties, and the project-based nature of the work. Generic offer letters are a common reason CBP requests additional documentation at the border.
Target employers with cross-functional program structures
Companies running dedicated customer success or implementation programs are more familiar with TN sponsorship requirements for this role. Enterprise software, consulting, and managed services firms routinely hire Customer Program Managers and expect to provide USMCA documentation.
Search for TN-ready roles using Migrate Mate
Filter by employers who have active TN visa sponsorship history before applying cold. Migrate Mate surfaces Customer Program Manager roles where companies already understand USMCA requirements, saving you the effort of educating every recruiter from scratch.
Prepare a consulting engagement summary for CBP
CBP officers assess whether your day-to-day duties match the Management Consultant definition. Bring a one-page summary describing your customer program scope, deliverables, and stakeholders. This document isn't required by regulation but resolves officer questions immediately.
Confirm your employer's E-Verify enrollment before crossing
Some employers complete the TN offer letter process but haven't enrolled in E-Verify, which delays your I-9 completion after you start. Verify enrollment status directly with HR before your border or consulate appointment to avoid a gap between admission and your first day.
Customer Program Manager TN Visa: Frequently Asked Questions
Does a Customer Program Manager role qualify for TN visa status?
Yes, Customer Program Manager positions typically qualify under the USMCA's Management Consultant category, provided your duties involve advisory or project-based work rather than line management of internal staff. CBP assesses the substance of your responsibilities, not just the job title, so your offer letter and role description need to reflect consulting-style deliverables clearly.
How does TN visa sponsorship compare to H-1B for this role?
TN has no lottery, no annual cap for Canadians, and no petition-based filing for Canadian citizens crossing at the border. H-1B requires employer sponsorship, a USCIS petition, and lottery selection before any work authorization begins. For Customer Program Manager roles that qualify under the Management Consultant category, TN is faster and more predictable than the H-1B process for most candidates.
What documents should I bring to a TN visa appointment as a Customer Program Manager?
Bring your valid Canadian or Mexican passport, an offer letter that cites the USMCA Management Consultant category and describes your specific duties, proof of your qualifying degree, and any supporting materials that document the program scope you'll manage. Mexican citizens present these at a U.S. consulate; Canadian citizens present them directly to CBP at a port of entry.
Where can I find Customer Program Manager jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking U.S. roles with TN visa sponsorship. You can search Customer Program Manager openings filtered by employers who already understand USMCA requirements, which reduces the back-and-forth with recruiters who aren't familiar with TN status.
Can I switch employers on TN status if I get a better Customer Program Manager offer?
Yes, but your TN authorization is tied to your current employer. You need a new TN approval before starting with the new company. Canadian citizens can obtain this by presenting new offer documentation at a port of entry. Mexican citizens must apply at a U.S. consulate. There's no formal grace period for employer changes, so timing the transition carefully matters.