TN Visa Customer Program Manager Jobs
Customer Program Manager roles qualify for TN visa sponsorship under the USMCA's Management Consultant category. Canadian citizens can enter at the border with an offer letter and supporting documents; Mexican citizens apply at a U.S. consulate. Employers file no lottery paperwork, making TN sponsorship faster than H-1B visa for qualified candidates.
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Get Access To All JobsINTRODUCTION
The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.
THE SPIRIT OF THE POSITION:
The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel.
PRINCIPAL JOB DUTIES:
- Responsible for the financial, operational, safety, and service success at their hotel(s).
- Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.
- Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
- Additional duties as assigned.
PEOPLE
- Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
- Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
- Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
- Identify high potential employees to support the organization’s continued growth, both within your region and outside.
- Actively participate in the recruiting and onboarding process for prospective employees.
- Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
- Address any and all safety concerns promptly.
PRODUCT
- Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
- Responsible for cultivating client relationships and business retention.
- Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
- Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
PROFIT
- Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
- Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
- Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
- Responsible for ensuring LHIST data is entered daily and accurately.
- Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
- Daily, weekly, monthly, and annual financial and operational reports as required.
- Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s).
- Monitor, review, and analyze the market rate structures.
Education:
- Bachelor's Degree or equivalent work experience desired.
Experience:
- 1+ years Management experience.
- Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
- Valid driver’s license required.
- Previous experience working in fast-paced environment with high customer expectations.
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
SKILLS:
- Ability to seek improvement and create an environment of idea sharing and creative problem solving.
- Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
- Strong customer service skills and abilities.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Excellent teambuilding and interpersonal skills.
- Ability to communicate professionally and effectively with all levels of the organization.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrates a sense of urgency and timeliness.
PHYSICAL DEMANDS:
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 50 pounds.
- Ability to stand and walk for extended periods of time.
- Ability to bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA STATUS: Exempt, Non-Tipped
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify.
INTRODUCTION
The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.
THE SPIRIT OF THE POSITION:
The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel.
PRINCIPAL JOB DUTIES:
- Responsible for the financial, operational, safety, and service success at their hotel(s).
- Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff.
- Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
- Additional duties as assigned.
PEOPLE
- Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
- Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
- Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
- Identify high potential employees to support the organization’s continued growth, both within your region and outside.
- Actively participate in the recruiting and onboarding process for prospective employees.
- Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
- Address any and all safety concerns promptly.
PRODUCT
- Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
- Responsible for cultivating client relationships and business retention.
- Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s).
- Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
PROFIT
- Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
- Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
- Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
- Responsible for ensuring LHIST data is entered daily and accurately.
- Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
- Daily, weekly, monthly, and annual financial and operational reports as required.
- Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s).
- Monitor, review, and analyze the market rate structures.
Education:
- Bachelor's Degree or equivalent work experience desired.
Experience:
- 1+ years Management experience.
- Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
- Valid driver’s license required.
- Previous experience working in fast-paced environment with high customer expectations.
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
SKILLS:
- Ability to seek improvement and create an environment of idea sharing and creative problem solving.
- Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
- Strong customer service skills and abilities.
- Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
- Excellent teambuilding and interpersonal skills.
- Ability to communicate professionally and effectively with all levels of the organization.
- Ability to interpret policies, procedures, and standard business practices.
- Demonstrates a sense of urgency and timeliness.
PHYSICAL DEMANDS:
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to lift, push and pull at least 50 pounds.
- Ability to stand and walk for extended periods of time.
- Ability to bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA STATUS: Exempt, Non-Tipped
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify.
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Get Access To All JobsTips for Finding TN Visa Sponsorship as a Customer Program Manager
Map your degree to management consulting
TN visa status for Customer Program Managers is approved under the Management Consultant category, which requires a degree in a relevant field. A business, engineering, or operations management degree creates a clear credential trail CBP officers expect to see.
Request a USMCA-specific offer letter
Ask your employer to draft an offer letter that explicitly cites the USMCA Management Consultant category, your specific duties, and the project-based nature of the work. Generic offer letters are a common reason CBP requests additional documentation at the border.
Target employers with cross-functional program structures
Companies running dedicated customer success or implementation programs are more familiar with TN sponsorship requirements for this role. Enterprise software, consulting, and managed services firms routinely hire Customer Program Managers and expect to provide USMCA documentation.
Search for TN-ready roles using Migrate Mate
Filter by employers who have active TN visa sponsorship history before applying cold. Migrate Mate surfaces Customer Program Manager roles where companies already understand USMCA requirements, saving you the effort of educating every recruiter from scratch.
Prepare a consulting engagement summary for CBP
CBP officers assess whether your day-to-day duties match the Management Consultant definition. Bring a one-page summary describing your customer program scope, deliverables, and stakeholders. This document isn't required by regulation but resolves officer questions immediately.
Confirm your employer's E-Verify enrollment before crossing
Some employers complete the TN offer letter process but haven't enrolled in E-Verify, which delays your I-9 completion after you start. Verify enrollment status directly with HR before your border or consulate appointment to avoid a gap between admission and your first day.
Customer Program Manager TN Visa: Frequently Asked Questions
Does a Customer Program Manager role qualify for TN visa status?
Yes, Customer Program Manager positions typically qualify under the USMCA's Management Consultant category, provided your duties involve advisory or project-based work rather than line management of internal staff. CBP assesses the substance of your responsibilities, not just the job title, so your offer letter and role description need to reflect consulting-style deliverables clearly.
How does TN visa sponsorship compare to H-1B for this role?
TN has no lottery, no annual cap for Canadians, and no petition-based filing for Canadian citizens crossing at the border. H-1B requires employer sponsorship, a USCIS petition, and lottery selection before any work authorization begins. For Customer Program Manager roles that qualify under the Management Consultant category, TN is faster and more predictable than the H-1B process for most candidates.
What documents should I bring to a TN visa appointment as a Customer Program Manager?
Bring your valid Canadian or Mexican passport, an offer letter that cites the USMCA Management Consultant category and describes your specific duties, proof of your qualifying degree, and any supporting materials that document the program scope you'll manage. Mexican citizens present these at a U.S. consulate; Canadian citizens present them directly to CBP at a port of entry.
Where can I find Customer Program Manager jobs that offer TN visa sponsorship?
Migrate Mate is built specifically for Canadian and Mexican professionals seeking U.S. roles with TN visa sponsorship. You can search Customer Program Manager openings filtered by employers who already understand USMCA requirements, which reduces the back-and-forth with recruiters who aren't familiar with TN status.
Can I switch employers on TN status if I get a better Customer Program Manager offer?
Yes, but your TN authorization is tied to your current employer. You need a new TN approval before starting with the new company. Canadian citizens can obtain this by presenting new offer documentation at a port of entry. Mexican citizens must apply at a U.S. consulate. There's no formal grace period for employer changes, so timing the transition carefully matters.