TN Visa Experience Manager Jobs
Experience Manager roles qualify for TN visa sponsorship under the USMCA's Management Consultant category when the position requires directing guest or client experience programs at a professional level. Canadian citizens can apply at the port of entry without lottery exposure. Mexican citizens need a consular appointment. A bachelor's degree in a related field and a qualifying job offer are required.
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Get Access To All JobsABOUT LATHAM & WATKINS:
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.
ABOUT THE ROLE:
The Workplace Experience Systems Analyst is an integral part of Latham’s Workplace Experience team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training, and Reporting platforms, as well as collaborating with cross-functional teams to design, develop, and deploy AI enhancements that improve operational efficiency and user experience. This role will be located in either our New York office or Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities:
Other key responsibilities include:
- Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience
- Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners
- Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
- Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
- Understanding internal and external clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
QUALIFICATIONS
We’d love to hear from you if you:
- Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
- Display strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
- Demonstrate excellent oral and written communications skills
And have:
- A bachelor’s degree or equivalent in computer science or information systems, preferably
- A minimum of three (3) years of computer-based customer support experience
- Minimum 2 years of hands-on experience working within ServiceNow or a comparable enterprise ticketing platform
- Previous experience as a technology support, help desk, or professional support assistant, preferably
- Experience in technology support, documenting processes, and technical requirements
- Experience working with AI agents and creating complex prompts
BENEFITS & ADDITIONAL INFORMATION:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
LOCATION:
This role will be located in either our New York office or Global Services Office in Downtown Los Angeles.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Pay Range: USD $75,000.00 - USD $90,000.00 /Yr.
ABOUT LATHAM & WATKINS:
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.
ABOUT THE ROLE:
The Workplace Experience Systems Analyst is an integral part of Latham’s Workplace Experience team. This role will be responsible for supporting WE Systems Technology, Knowledge, Training, and Reporting platforms, as well as collaborating with cross-functional teams to design, develop, and deploy AI enhancements that improve operational efficiency and user experience. This role will be located in either our New York office or Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities:
Other key responsibilities include:
- Identifying opportunities for new AI technologies and working with the WE Systems team on creating new, or improving existing, machine learning and predictive analytics within Workplace Experience
- Helping to maintain, track, and improve multiple applications, systems, technology tools, and services supported by the WE Systems team and its global partners
- Providing systems access to new users, troubleshooting issues and concerns, and participating in quality assurance testing and monitoring programs
- Creating, drafting, and publishing workflows, reports, presentations, meeting minutes, and project schedules
- Understanding internal and external clients’ requests and maintaining the skills, knowledge, and know-how to clarify requests in order to deliver desired results
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
QUALIFICATIONS
We’d love to hear from you if you:
- Possess knowledge of multiple technology applications with the ability to relay this knowledge through training and resource materials to other team members on a global scale
- Display strong knowledge of graphics programs, such as Adobe Illustrator, as well as Microsoft Office 365 applications
- Demonstrate excellent oral and written communications skills
And have:
- A bachelor’s degree or equivalent in computer science or information systems, preferably
- A minimum of three (3) years of computer-based customer support experience
- Minimum 2 years of hands-on experience working within ServiceNow or a comparable enterprise ticketing platform
- Previous experience as a technology support, help desk, or professional support assistant, preferably
- Experience in technology support, documenting processes, and technical requirements
- Experience working with AI agents and creating complex prompts
BENEFITS & ADDITIONAL INFORMATION:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
LOCATION:
This role will be located in either our New York office or Global Services Office in Downtown Los Angeles.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Pay Range: USD $75,000.00 - USD $90,000.00 /Yr.
See all TN Visa Experience Manager Jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as an Experience Manager
Align your degree to management consulting
TN visa status for Experience Managers typically files under Management Consultant. Your degree in hospitality, business, or a related field must connect directly to the role's scope. A mismatch here is the most common reason CBP officers push back at the border.
Request a support letter from your employer
Your employer's TN support letter must describe your Experience Manager duties in consultant-level terms, not operational language. Phrases like 'advising on customer journey strategy' carry more weight than 'managing front-of-house staff' when CBP reviews your classification.
Target employers with cross-border operations
Companies with Canadian or Mexican parent entities are familiar with TN workflows and less likely to confuse your status with H-1B visa requirements. Hospitality groups, retail chains, and event firms operating across USMCA borders are practical starting points.
Search for TN-ready roles using Migrate Mate
Filter by TN visa sponsorship and Experience Manager titles on Migrate Mate to surface employers who have already signaled openness to USMCA-based hiring. This cuts the time spent explaining TN eligibility to recruiters unfamiliar with the category.
Prepare for port-of-entry questions as a Canadian
Canadian citizens apply directly at the U.S. border, so CBP adjudicates your TN on the spot. Bring your degree credential, the employer support letter, and any documentation showing the strategic rather than supervisory nature of your Experience Manager role.
Understand the Mexican consular appointment process
Mexican citizens must obtain TN status through a U.S. consulate, which adds scheduling time to your timeline. Book your appointment as soon as your employer finalizes the support letter. Processing delays at the consulate are the most common bottleneck for Mexican applicants.
Experience Manager TN Visa: Frequently Asked Questions
Does an Experience Manager role qualify for TN visa status?
Experience Manager positions can qualify under the TN Management Consultant category when the role involves advising on or designing client or guest experience programs at a strategic level. Purely supervisory or operational roles that lack a consulting or advisory component are more likely to face scrutiny from CBP or a consular officer, so how your employer frames the duties in the support letter matters significantly.
How does TN visa sponsorship compare to H-1B for Experience Manager roles?
TN has no annual lottery and no cap for Canadian citizens, so you can start working as soon as CBP approves you at the border. H-1B requires entering a lottery with roughly a one-in-four selection rate, then waiting until October 1 of the fiscal year. For Mexican citizens, TN involves a consular appointment rather than a lottery, still making it faster and more predictable than H-1B for most applicants.
What documents does an employer need to provide for TN sponsorship?
Your employer must provide a signed support letter on company letterhead that specifies your job title, duties framed in consulting or advisory terms, the anticipated length of employment, and your educational qualifications. Canadian citizens present this letter directly at the U.S. border or port of entry—no advance government filing is needed. Mexican citizens submit the same letter with their application at a U.S. consulate. The TN visa process does not involve prevailing wage determinations or government labor certification.
How can I find Experience Manager jobs that offer TN visa sponsorship?
Migrate Mate lets you filter specifically for TN visa sponsorship by job title, so you can identify Experience Manager openings where the employer has already indicated willingness to support USMCA-based candidates. This avoids the common situation where you reach the offer stage only to learn the company's legal team has no familiarity with TN and is unwilling to navigate it.
Can I change employers while on TN status as an Experience Manager?
Yes, but your TN authorization is employer-specific. When you accept a new offer, you need a new TN approval before you begin work with the new company. Canadian citizens can seek a new TN at a port of entry. Mexican citizens must return to a U.S. consulate. There is no portability provision under TN the way H-1B portability works under AC21, so timing your transition carefully is essential.