TN Visa IT Service Delivery Manager Jobs
IT Service Delivery Manager roles qualify for TN visa sponsorship under the USMCA treaty's Computer Systems Analyst category, provided your job duties center on analyzing and coordinating IT service delivery rather than pure management. Canadian citizens can apply at the port of entry with employer documentation; Mexican citizens follow the consular route with a limited annual allocation.
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Get Access To All JobsINTRODUCTION
Job Posting: IT Manager / Application Systems Analyst
Company: Huckestein Mechanical Services
Location: Pittsburgh, PA
Position Type: Full Time
Department: Information Technology / Operations Support
Huckestein Mechanical Services is seeking an experienced IT Manager / Application Systems Analyst to lead the day-to-day management of our technology environment, business applications, user support, and information systems processes.
This role is designed for a hands-on technology leader who can support both traditional IT infrastructure and business application needs. The ideal candidate will be comfortable working with end users, vendors, managed service providers, ERP systems, reporting tools, cybersecurity platforms, and field service technology.
This position will take ownership of the company’s IT and IS responsibilities, ensuring systems are secure, reliable, well documented, and aligned with business operations.
KEY RESPONSIBILITIES
IT Operations and Support
Manage the company’s internal IT environment, including user accounts, devices, security policies, cloud services, and vendor support coordination.
Responsibilities include:
- Serve as the primary internal owner for IT support, escalation, and coordination with third-party IT vendors
- Manage Microsoft 365 administration, including users, groups, licensing, email, Teams, SharePoint, and OneDrive
- Support Microsoft Entra ID, Conditional Access, MFA, passwordless sign-in, and identity/security policies
- Assist with Microsoft Intune device management, mobile device policies, application deployment, and endpoint configuration
- Coordinate workstation, laptop, mobile device, printer, and peripheral setup
- Support remote access, Azure VDI, VPN, and cloud-hosted resources
- Maintain documentation for systems, processes, access, licensing, and support procedures
- Help manage IT onboarding and offboarding processes
- Coordinate with vendors for networking, servers, cybersecurity, backups, and infrastructure changes
Application Systems Analysis
Support, maintain, and improve the company’s core business applications and workflows.
Key systems may include:
- SamPro by Data-Basics
- Microsoft 365
- Microsoft Teams
- SharePoint / OneDrive
- Power BI
- Microsoft Power Automate
- Microsoft Intune
- Microsoft Entra ID
- Azure / Azure VDI
- XOI Vision
- TechAnywhere
- ServiceChannel
- ZoomInfo
- Paylocity
- ServiceNow or other ticketing platforms
- Other ERP, field service, financial, sales, and operational platforms used by the business
Responsibilities include:
- Analyze business processes and recommend system improvements
- Support ERP workflows related to service, dispatch, purchasing, billing, accounting, inventory, agreements, and job costing
- Work with department leaders to identify system issues, process gaps, reporting needs, and automation opportunities
- Configure and test application settings, permissions, forms, templates, reports, and workflows
- Coordinate with software vendors on support tickets, enhancements, integrations, and upgrades
- Assist with system integrations and data flow between applications
- Help create and maintain standard operating procedures for business application use
- Train users on application workflows and best practices
Cybersecurity and Compliance
Help maintain a secure technology environment by supporting cybersecurity tools, processes, and incident response.
Responsibilities include:
- Monitor and coordinate response to cybersecurity alerts with external security partners
- Support endpoint security, MFA, Conditional Access, email security, and device compliance
- Assist with investigation of login anomalies, suspicious activity, DNS alerts, phishing attempts, and endpoint incidents
- Work with vendors to remediate vulnerabilities and improve security posture
- Maintain IT security documentation, issue tracking, and remediation checklists
- Support audits, cyber insurance requests, vendor risk assessments, and compliance questionnaires
- Help enforce least privilege access, secure sharing practices, and proper account management
Reporting, Data, and Automation
Support business reporting, dashboards, and automation initiatives.
Responsibilities include:
- Build, maintain, or assist with Power BI dashboards and operational reports
- Work with SQL queries, Excel data models, and exported ERP data
- Support automation opportunities using Power Automate, scripting, RPA, or similar tools
- Help standardize data sources, naming conventions, reports, and business metrics
- Work with leadership to improve visibility into service, sales, financial, and operational performance
Vendor and Project Management
Coordinate IT and application-related projects across internal teams and external vendors.
Responsibilities include:
- Manage communication with MSPs, software vendors, consultants, and corporate IT resources
- Track open support tickets, project milestones, vendor commitments, and unresolved issues
- Participate in planning for application upgrades, migrations, integrations, and process improvements
- Coordinate technology rollouts, user training, device deployments, and system changes
- Help evaluate new software, tools, and technology vendors
- Ensure projects are documented, tested, communicated, and successfully adopted by users
REQUIRED QUALIFICATIONS
- 5 or more years of experience in IT management, systems administration, application support, ERP support, or business systems analysis
- Strong knowledge of Microsoft 365 administration
- Experience with Microsoft Entra ID, MFA, Conditional Access, SharePoint, OneDrive, and Teams
- Experience supporting business-critical applications or ERP systems
- Ability to work directly with business users to understand processes and translate needs into system improvements
- Strong troubleshooting skills across applications, devices, users, permissions, and workflows
- Ability to manage vendors, support tickets, and competing priorities
- Strong written and verbal communication skills
- Comfortable documenting processes, creating training material, and supporting users
- Strong understanding of cybersecurity fundamentals
PREFERRED QUALIFICATIONS
- Experience in mechanical contracting, construction, service contracting, field service, or similar industries
- Experience with SamPro by Data-Basics or similar ERP systems
- Experience with field service applications such as TechAnywhere, XOI, ServiceChannel, or similar platforms
- Experience with Power BI, SQL, Excel Power Query, or reporting tools
- Experience with Microsoft Power Automate or other workflow automation platforms
- Experience with Intune, Azure, Azure VDI, or cloud-hosted infrastructure
- Experience working with MSPs, cybersecurity providers, and software vendors
- Familiarity with endpoint protection, SOC alert response, DNS investigations, and vulnerability remediation
- Experience supporting mobile field technicians and office-based users
IDEAL CANDIDATE PROFILE
The right person for this role is both technical and operationally minded. They should be able to troubleshoot a user issue in the morning, work through an ERP process gap before lunch, coordinate with a cybersecurity vendor in the afternoon, and help leadership improve reporting or workflow automation by the end of the week.
We are looking for someone who:
- Takes ownership and follows issues through resolution
- Can communicate clearly with both technical and non-technical users
- Understands that technology must support business operations
- Is comfortable learning new systems quickly
- Can balance hands-on support with long-term system improvement
- Is organized, responsive, and highly accountable
- Enjoys improving processes, reducing friction, and helping users succeed
EXAMPLE RESPONSIBILITIES BY SYSTEM
Microsoft 365 / Entra / Intune
- User account management
- License management
- Teams configuration support
- SharePoint and OneDrive administration
- MFA and Conditional Access support
- Mobile device management
- Security and compliance settings
SamPro / ERP
- User setup and permissions
- Workflow troubleshooting
- Report and data support
- Form/template coordination
- Process improvement
- Vendor ticket coordination
- Departmental support for service, accounting, purchasing, dispatch, and sales
Field Technology
- TechAnywhere support
- XOI Vision support
- Mobile device setup
- Technician application access
- Training and documentation
- Field workflow troubleshooting
Cybersecurity
- Vendor alert coordination
- Endpoint security follow-up
- Incident documentation
- Security issue remediation
- Vulnerability tracking
- User education and process enforcement
Reporting and Automation
- Power BI dashboards
- Excel and SQL-based reporting
- Power Automate workflows
- Data cleanup and standardization
- Operational KPI reporting
COMPENSATION
Compensation will be based on experience, technical ability, and overall fit for the role.
INTRODUCTION
Job Posting: IT Manager / Application Systems Analyst
Company: Huckestein Mechanical Services
Location: Pittsburgh, PA
Position Type: Full Time
Department: Information Technology / Operations Support
Huckestein Mechanical Services is seeking an experienced IT Manager / Application Systems Analyst to lead the day-to-day management of our technology environment, business applications, user support, and information systems processes.
This role is designed for a hands-on technology leader who can support both traditional IT infrastructure and business application needs. The ideal candidate will be comfortable working with end users, vendors, managed service providers, ERP systems, reporting tools, cybersecurity platforms, and field service technology.
This position will take ownership of the company’s IT and IS responsibilities, ensuring systems are secure, reliable, well documented, and aligned with business operations.
KEY RESPONSIBILITIES
IT Operations and Support
Manage the company’s internal IT environment, including user accounts, devices, security policies, cloud services, and vendor support coordination.
Responsibilities include:
- Serve as the primary internal owner for IT support, escalation, and coordination with third-party IT vendors
- Manage Microsoft 365 administration, including users, groups, licensing, email, Teams, SharePoint, and OneDrive
- Support Microsoft Entra ID, Conditional Access, MFA, passwordless sign-in, and identity/security policies
- Assist with Microsoft Intune device management, mobile device policies, application deployment, and endpoint configuration
- Coordinate workstation, laptop, mobile device, printer, and peripheral setup
- Support remote access, Azure VDI, VPN, and cloud-hosted resources
- Maintain documentation for systems, processes, access, licensing, and support procedures
- Help manage IT onboarding and offboarding processes
- Coordinate with vendors for networking, servers, cybersecurity, backups, and infrastructure changes
Application Systems Analysis
Support, maintain, and improve the company’s core business applications and workflows.
Key systems may include:
- SamPro by Data-Basics
- Microsoft 365
- Microsoft Teams
- SharePoint / OneDrive
- Power BI
- Microsoft Power Automate
- Microsoft Intune
- Microsoft Entra ID
- Azure / Azure VDI
- XOI Vision
- TechAnywhere
- ServiceChannel
- ZoomInfo
- Paylocity
- ServiceNow or other ticketing platforms
- Other ERP, field service, financial, sales, and operational platforms used by the business
Responsibilities include:
- Analyze business processes and recommend system improvements
- Support ERP workflows related to service, dispatch, purchasing, billing, accounting, inventory, agreements, and job costing
- Work with department leaders to identify system issues, process gaps, reporting needs, and automation opportunities
- Configure and test application settings, permissions, forms, templates, reports, and workflows
- Coordinate with software vendors on support tickets, enhancements, integrations, and upgrades
- Assist with system integrations and data flow between applications
- Help create and maintain standard operating procedures for business application use
- Train users on application workflows and best practices
Cybersecurity and Compliance
Help maintain a secure technology environment by supporting cybersecurity tools, processes, and incident response.
Responsibilities include:
- Monitor and coordinate response to cybersecurity alerts with external security partners
- Support endpoint security, MFA, Conditional Access, email security, and device compliance
- Assist with investigation of login anomalies, suspicious activity, DNS alerts, phishing attempts, and endpoint incidents
- Work with vendors to remediate vulnerabilities and improve security posture
- Maintain IT security documentation, issue tracking, and remediation checklists
- Support audits, cyber insurance requests, vendor risk assessments, and compliance questionnaires
- Help enforce least privilege access, secure sharing practices, and proper account management
Reporting, Data, and Automation
Support business reporting, dashboards, and automation initiatives.
Responsibilities include:
- Build, maintain, or assist with Power BI dashboards and operational reports
- Work with SQL queries, Excel data models, and exported ERP data
- Support automation opportunities using Power Automate, scripting, RPA, or similar tools
- Help standardize data sources, naming conventions, reports, and business metrics
- Work with leadership to improve visibility into service, sales, financial, and operational performance
Vendor and Project Management
Coordinate IT and application-related projects across internal teams and external vendors.
Responsibilities include:
- Manage communication with MSPs, software vendors, consultants, and corporate IT resources
- Track open support tickets, project milestones, vendor commitments, and unresolved issues
- Participate in planning for application upgrades, migrations, integrations, and process improvements
- Coordinate technology rollouts, user training, device deployments, and system changes
- Help evaluate new software, tools, and technology vendors
- Ensure projects are documented, tested, communicated, and successfully adopted by users
REQUIRED QUALIFICATIONS
- 5 or more years of experience in IT management, systems administration, application support, ERP support, or business systems analysis
- Strong knowledge of Microsoft 365 administration
- Experience with Microsoft Entra ID, MFA, Conditional Access, SharePoint, OneDrive, and Teams
- Experience supporting business-critical applications or ERP systems
- Ability to work directly with business users to understand processes and translate needs into system improvements
- Strong troubleshooting skills across applications, devices, users, permissions, and workflows
- Ability to manage vendors, support tickets, and competing priorities
- Strong written and verbal communication skills
- Comfortable documenting processes, creating training material, and supporting users
- Strong understanding of cybersecurity fundamentals
PREFERRED QUALIFICATIONS
- Experience in mechanical contracting, construction, service contracting, field service, or similar industries
- Experience with SamPro by Data-Basics or similar ERP systems
- Experience with field service applications such as TechAnywhere, XOI, ServiceChannel, or similar platforms
- Experience with Power BI, SQL, Excel Power Query, or reporting tools
- Experience with Microsoft Power Automate or other workflow automation platforms
- Experience with Intune, Azure, Azure VDI, or cloud-hosted infrastructure
- Experience working with MSPs, cybersecurity providers, and software vendors
- Familiarity with endpoint protection, SOC alert response, DNS investigations, and vulnerability remediation
- Experience supporting mobile field technicians and office-based users
IDEAL CANDIDATE PROFILE
The right person for this role is both technical and operationally minded. They should be able to troubleshoot a user issue in the morning, work through an ERP process gap before lunch, coordinate with a cybersecurity vendor in the afternoon, and help leadership improve reporting or workflow automation by the end of the week.
We are looking for someone who:
- Takes ownership and follows issues through resolution
- Can communicate clearly with both technical and non-technical users
- Understands that technology must support business operations
- Is comfortable learning new systems quickly
- Can balance hands-on support with long-term system improvement
- Is organized, responsive, and highly accountable
- Enjoys improving processes, reducing friction, and helping users succeed
EXAMPLE RESPONSIBILITIES BY SYSTEM
Microsoft 365 / Entra / Intune
- User account management
- License management
- Teams configuration support
- SharePoint and OneDrive administration
- MFA and Conditional Access support
- Mobile device management
- Security and compliance settings
SamPro / ERP
- User setup and permissions
- Workflow troubleshooting
- Report and data support
- Form/template coordination
- Process improvement
- Vendor ticket coordination
- Departmental support for service, accounting, purchasing, dispatch, and sales
Field Technology
- TechAnywhere support
- XOI Vision support
- Mobile device setup
- Technician application access
- Training and documentation
- Field workflow troubleshooting
Cybersecurity
- Vendor alert coordination
- Endpoint security follow-up
- Incident documentation
- Security issue remediation
- Vulnerability tracking
- User education and process enforcement
Reporting and Automation
- Power BI dashboards
- Excel and SQL-based reporting
- Power Automate workflows
- Data cleanup and standardization
- Operational KPI reporting
COMPENSATION
Compensation will be based on experience, technical ability, and overall fit for the role.
See all 58+ TN Visa IT Service Delivery Manager Jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship as an IT Service Delivery Manager
Align your title to the right TN category
TN visa approval for this role hinges on framing your duties as systems analysis and IT coordination, not general management. Update your resume to emphasize ITIL processes, incident management workflows, and service level analysis over team supervision or budget oversight.
Target employers with active IT vendor contracts
Companies managing complex multi-vendor IT environments need service delivery coordination most urgently and are far more likely to sponsor TN status quickly. Look for organizations with published IT outsourcing relationships or enterprise service management platforms listed in job postings.
Prepare a detailed support letter before outreach
Your employer's TN support letter must describe your role in terms that map directly to the Computer Systems Analyst definition. Draft a template before you start applying so hiring managers can see exactly what documentation you'll need from them.
Search for sponsoring employers through Migrate Mate
Use Migrate Mate to filter IT Service Delivery Manager roles by employers with recent visa filings, indicating experience with work visa sponsorship. This helps you identify companies familiar with visa processes, increasing the likelihood they'll support your TN application at the port of entry or consulate.
Clarify your port-of-entry strategy if you're Canadian
Canadian citizens can obtain TN status directly at a U.S. land border or preclearance airport without a prior visa stamp. Coordinate with your employer on the timing of your start date so your support letter and offer letter are finalized before you present at the port of entry.
Address the specialty occupation question proactively during negotiation
Some hiring managers confuse TN requirements with H-1B visa specialty occupation standards. Before your offer letter is drafted, confirm that HR understands TN doesn't require prevailing wage determinations and has no lottery system, which means a faster, more straightforward sponsorship process. For Canadian applicants, you'll present your documentation directly at the U.S. port of entry; for Mexican applicants, you'll apply through a U.S. consulate. Either way, the employer simply provides a support letter—no government filing or certification delays involved.
IT Service Delivery Manager TN Visa: Frequently Asked Questions
Does an IT Service Delivery Manager role actually qualify for TN visa status?
It depends on how the role is structured. TN status uses the Computer Systems Analyst category, which covers professionals who analyze IT service processes, coordinate system implementation, and manage service delivery workflows. Roles where the primary duties are administrative management or HR supervision without a technical systems component are harder to support. Your job description and employer support letter need to anchor your duties in systems analysis and coordination, not organizational leadership.
How does the TN visa compare to H-1B for IT Service Delivery Manager positions?
The TN has no annual lottery, no cap for Canadian citizens, and no multi-month USCIS petition wait for Canadians who qualify at the port of entry. H-1B selection is random and limited to 85,000 slots annually, meaning qualified candidates are routinely excluded. For Mexican citizens, TN has a limited annual allocation with consular processing required, but it still avoids the H-1B lottery entirely. The tradeoff is that TN status does not allow dual intent, so long-term permanent residency planning requires separate consideration.
What documentation does my employer need to provide for my TN application?
Your employer needs to provide a detailed support letter on company letterhead that describes your specific job duties in terms consistent with the Computer Systems Analyst TN category, confirms your professional credentials, states the duration and location of employment, and includes your compensation. The letter must demonstrate that a bachelor's degree or equivalent in a relevant field is a standard requirement for the role. For Canadian citizens, you'll present this letter at a U.S. port of entry. For Mexican citizens, your employer submits the support letter to a U.S. consulate, and you apply through the consular process with that documentation.
Where can I find IT Service Delivery Manager jobs where the employer already understands TN sponsorship?
Migrate Mate lets you search specifically for IT Service Delivery Manager roles posted by employers with recent visa filings, so you're not starting from scratch explaining the visa category to every recruiter. Targeting employers experienced with work visa sponsorship dramatically reduces the time between offer and start date, since HR already understands visa documentation processes and can move quickly through the support letter and port-of-entry presentation (for Canadians) or consulate application (for Mexicans).
Can I switch IT Service Delivery Manager employers while on TN status?
Yes, but your TN authorization is employer-specific. You cannot begin working for a new employer until new TN status is obtained. Canadian citizens can apply for a new TN at the border with the new employer's documentation, which is typically same-day. Mexican citizens need to apply through the U.S. consulate, which takes longer. There is no grace period for working without valid TN status, so the timing of your transition needs to be planned carefully with both employers.