TN Visa IT Service Delivery Manager Jobs
IT Service Delivery Manager roles qualify for TN visa sponsorship under the USMCA treaty's Computer Systems Analyst category, provided your job duties center on analyzing and coordinating IT service delivery rather than pure management. Canadian citizens can apply at the port of entry with employer documentation; Mexican citizens follow the consular route with a limited annual allocation.
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Get Access To All JobsGeneral Information
Posting Date
10-22-2026
Time Type
Full-Time
Job ID
9284
Areas of Expertise
Professional Services
Job Category
Architecture
Locations
Charlotte, NC, US
Description
Your Role
As a Project Delivery Lead in our dynamic Charlotte office, you will provide a unique architectural leadership skillset for fast-paced, highly collaborative project teams, guiding the work from design development through documentation and construction administration. Success in this role requires strong leadership and communication skills, with the ability to guide internal and consultant teams and communicate effectively with clients and project stakeholders.
This role is for an experienced Project Architect who excels at turning design intent into coordinated, technically sound, buildable solutions. You will lead the fast-paced day-to-day delivery of the architectural work, bringing clarity to complex projects, coordinating across disciplines, and ensuring teams are working effectively toward key milestones. You will partner closely with the Design Manager and project leadership while taking primary responsibility for the quality, coordination, and execution of the architectural work of your team.
What You Will Do
- Lead the architectural delivery of multiple fast-paced projects, maintaining quality and consistency across concurrent deadlines and deliverables
- Serve as the embedded Project Architect and day-to-day architectural lead, guiding project teams through design development, construction documentation, permitting, and CA
- Translate design intent into coordinated, technically rigorous, and constructible architectural solutions
- Establish clear priorities for the architectural team, delegate work effectively, monitor progress, and keep deliverables moving against project milestones
- Lead coordination between architects, designers, consultants, contractors, vendors, and other project partners, providing clear direction, facilitating effective communication, and building alignment across the team
- Oversee the production and coordination of drawings, specifications, details, and project documentation
- Anticipate technical and coordination issues, drive resolution, and elevate risks to project leadership when appropriate
- Lead internal coordination and drawing reviews to ensure accuracy, completeness, constructability, and alignment with Gensler quality standards
- Maintain strong knowledge of project scope and deliverables and communicate changes, risks, and resource needs to the Design Manager and project leadership
- Lead technical coordination with structural, MEP, life safety, accessibility, lighting, and other specialty consultants
- Support permitting efforts and interface with regulatory and permitting authorities as needed
- Lead architectural aspects of construction administration, including RFIs, submittals, field observations, and resolution of construction issues
- Work closely with Design Managers, Design Directors, and Technical Directors to balance design intent, technical requirements, schedule, and successful delivery
- Mentor architects and designers, providing technical guidance, feedback, and direction while building strong, accountable project teams
- Communicate directly with clients and project stakeholders, clearly articulating project decisions, technical considerations, coordination needs, risks, and next steps
- Help strengthen project delivery practices by sharing lessons learned, technical knowledge, and best practices across teams
Your Qualifications
- Bachelor’s or Master’s degree in Architecture from an accredited program
- Registered/Licensed Architect (if you are in the process of taking AREs, feel free to contact stephanie_contratto@gensler.com to determine whether another opening could be a match for your background)
- 10+ years serving as a Project Architect on complex, fast-paced architectural projects
- Demonstrated experience leading architectural teams through design development, construction documentation, permitting, and construction administration
- Strong technical knowledge of architectural detailing, building systems, codes, accessibility requirements, documentation, and constructability
- Demonstrated ability to lead consultant coordination and deliver highly coordinated construction documents
- Strong proficiency in Revit and experience working within BIM-based project delivery environments
- Ability to manage competing priorities and maintain quality while supporting multiple projects or accelerated schedules
- Strong leadership, organizational, and communication skills with an ability to provide clear direction to project teams
- Comfortable working independently, making decisions, identifying risks, and knowing when to engage Design Managers, Technical Directors, or other project leadership
- Collaborative leadership style with demonstrated ability to mentor and develop architects and designers
- Strong commitment to design excellence, technical quality, and successful project delivery
Please submit a resume and portfolio.
This role is not remote or hybrid; we look forward to working with our new team member in our incredible Charlotte office.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Awareness Week,” our offices reflect our people’s diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.
NOTICE TO APPLICANTS
We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state and local law. Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with federal, state and local law. See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law. Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us. Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email talentacquisition@gensler.com.
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General Information
Posting Date
10-22-2026
Time Type
Full-Time
Job ID
9284
Areas of Expertise
Professional Services
Job Category
Architecture
Locations
Charlotte, NC, US
Description
Your Role
As a Project Delivery Lead in our dynamic Charlotte office, you will provide a unique architectural leadership skillset for fast-paced, highly collaborative project teams, guiding the work from design development through documentation and construction administration. Success in this role requires strong leadership and communication skills, with the ability to guide internal and consultant teams and communicate effectively with clients and project stakeholders.
This role is for an experienced Project Architect who excels at turning design intent into coordinated, technically sound, buildable solutions. You will lead the fast-paced day-to-day delivery of the architectural work, bringing clarity to complex projects, coordinating across disciplines, and ensuring teams are working effectively toward key milestones. You will partner closely with the Design Manager and project leadership while taking primary responsibility for the quality, coordination, and execution of the architectural work of your team.
What You Will Do
- Lead the architectural delivery of multiple fast-paced projects, maintaining quality and consistency across concurrent deadlines and deliverables
- Serve as the embedded Project Architect and day-to-day architectural lead, guiding project teams through design development, construction documentation, permitting, and CA
- Translate design intent into coordinated, technically rigorous, and constructible architectural solutions
- Establish clear priorities for the architectural team, delegate work effectively, monitor progress, and keep deliverables moving against project milestones
- Lead coordination between architects, designers, consultants, contractors, vendors, and other project partners, providing clear direction, facilitating effective communication, and building alignment across the team
- Oversee the production and coordination of drawings, specifications, details, and project documentation
- Anticipate technical and coordination issues, drive resolution, and elevate risks to project leadership when appropriate
- Lead internal coordination and drawing reviews to ensure accuracy, completeness, constructability, and alignment with Gensler quality standards
- Maintain strong knowledge of project scope and deliverables and communicate changes, risks, and resource needs to the Design Manager and project leadership
- Lead technical coordination with structural, MEP, life safety, accessibility, lighting, and other specialty consultants
- Support permitting efforts and interface with regulatory and permitting authorities as needed
- Lead architectural aspects of construction administration, including RFIs, submittals, field observations, and resolution of construction issues
- Work closely with Design Managers, Design Directors, and Technical Directors to balance design intent, technical requirements, schedule, and successful delivery
- Mentor architects and designers, providing technical guidance, feedback, and direction while building strong, accountable project teams
- Communicate directly with clients and project stakeholders, clearly articulating project decisions, technical considerations, coordination needs, risks, and next steps
- Help strengthen project delivery practices by sharing lessons learned, technical knowledge, and best practices across teams
Your Qualifications
- Bachelor’s or Master’s degree in Architecture from an accredited program
- Registered/Licensed Architect (if you are in the process of taking AREs, feel free to contact stephanie_contratto@gensler.com to determine whether another opening could be a match for your background)
- 10+ years serving as a Project Architect on complex, fast-paced architectural projects
- Demonstrated experience leading architectural teams through design development, construction documentation, permitting, and construction administration
- Strong technical knowledge of architectural detailing, building systems, codes, accessibility requirements, documentation, and constructability
- Demonstrated ability to lead consultant coordination and deliver highly coordinated construction documents
- Strong proficiency in Revit and experience working within BIM-based project delivery environments
- Ability to manage competing priorities and maintain quality while supporting multiple projects or accelerated schedules
- Strong leadership, organizational, and communication skills with an ability to provide clear direction to project teams
- Comfortable working independently, making decisions, identifying risks, and knowing when to engage Design Managers, Technical Directors, or other project leadership
- Collaborative leadership style with demonstrated ability to mentor and develop architects and designers
- Strong commitment to design excellence, technical quality, and successful project delivery
Please submit a resume and portfolio.
This role is not remote or hybrid; we look forward to working with our new team member in our incredible Charlotte office.
Life at Gensler
At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Awareness Week,” our offices reflect our people’s diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.
NOTICE TO APPLICANTS
We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state and local law. Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with federal, state and local law. See also Know your rights: Workplace discrimination is illegal, right to work and E-verify program, as required by law. Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us. Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email talentacquisition@gensler.com.
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Get Access To All JobsTips for Finding TN Visa Sponsorship as an IT Service Delivery Manager
Align your title to the right TN category
TN visa approval for this role hinges on framing your duties as systems analysis and IT coordination, not general management. Update your resume to emphasize ITIL processes, incident management workflows, and service level analysis over team supervision or budget oversight.
Target employers with active IT vendor contracts
Companies managing complex multi-vendor IT environments need service delivery coordination most urgently and are far more likely to sponsor TN status quickly. Look for organizations with published IT outsourcing relationships or enterprise service management platforms listed in job postings.
Prepare a detailed support letter before outreach
Your employer's TN support letter must describe your role in terms that map directly to the Computer Systems Analyst definition. Draft a template before you start applying so hiring managers can see exactly what documentation you'll need from them.
Search for sponsoring employers through Migrate Mate
Use Migrate Mate to filter IT Service Delivery Manager roles by employers with recent visa filings, indicating experience with work visa sponsorship. This helps you identify companies familiar with visa processes, increasing the likelihood they'll support your TN application at the port of entry or consulate.
Clarify your port-of-entry strategy if you're Canadian
Canadian citizens can obtain TN status directly at a U.S. land border or preclearance airport without a prior visa stamp. Coordinate with your employer on the timing of your start date so your support letter and offer letter are finalized before you present at the port of entry.
Address the specialty occupation question proactively during negotiation
Some hiring managers confuse TN requirements with H-1B visa specialty occupation standards. Before your offer letter is drafted, confirm that HR understands TN doesn't require prevailing wage determinations and has no lottery system, which means a faster, more straightforward sponsorship process. For Canadian applicants, you'll present your documentation directly at the U.S. port of entry; for Mexican applicants, you'll apply through a U.S. consulate. Either way, the employer simply provides a support letter—no government filing or certification delays involved.
IT Service Delivery Manager TN Visa: Frequently Asked Questions
Does an IT Service Delivery Manager role actually qualify for TN visa status?
It depends on how the role is structured. TN status uses the Computer Systems Analyst category, which covers professionals who analyze IT service processes, coordinate system implementation, and manage service delivery workflows. Roles where the primary duties are administrative management or HR supervision without a technical systems component are harder to support. Your job description and employer support letter need to anchor your duties in systems analysis and coordination, not organizational leadership.
How does the TN visa compare to H-1B for IT Service Delivery Manager positions?
The TN has no annual lottery, no cap for Canadian citizens, and no multi-month USCIS petition wait for Canadians who qualify at the port of entry. H-1B selection is random and limited to 85,000 slots annually, meaning qualified candidates are routinely excluded. For Mexican citizens, TN has a limited annual allocation with consular processing required, but it still avoids the H-1B lottery entirely. The tradeoff is that TN status does not allow dual intent, so long-term permanent residency planning requires separate consideration.
What documentation does my employer need to provide for my TN application?
Your employer needs to provide a detailed support letter on company letterhead that describes your specific job duties in terms consistent with the Computer Systems Analyst TN category, confirms your professional credentials, states the duration and location of employment, and includes your compensation. The letter must demonstrate that a bachelor's degree or equivalent in a relevant field is a standard requirement for the role. For Canadian citizens, you'll present this letter at a U.S. port of entry. For Mexican citizens, your employer submits the support letter to a U.S. consulate, and you apply through the consular process with that documentation.
Where can I find IT Service Delivery Manager jobs where the employer already understands TN sponsorship?
Migrate Mate lets you search specifically for IT Service Delivery Manager roles posted by employers with recent visa filings, so you're not starting from scratch explaining the visa category to every recruiter. Targeting employers experienced with work visa sponsorship dramatically reduces the time between offer and start date, since HR already understands visa documentation processes and can move quickly through the support letter and port-of-entry presentation (for Canadians) or consulate application (for Mexicans).
Can I switch IT Service Delivery Manager employers while on TN status?
Yes, but your TN authorization is employer-specific. You cannot begin working for a new employer until new TN status is obtained. Canadian citizens can apply for a new TN at the border with the new employer's documentation, which is typically same-day. Mexican citizens need to apply through the U.S. consulate, which takes longer. There is no grace period for working without valid TN status, so the timing of your transition needs to be planned carefully with both employers.