TN Visa IT Support Engineer Jobs
IT Support Engineer roles qualify for TN visa sponsorship under the USMCA's Computer Systems Analyst category, which covers network troubleshooting, systems administration, and technical support functions requiring a relevant bachelor's degree. Canadian citizens can apply at the port of entry with no cap; Mexican citizens require a consular appointment. Employers with recent visa filings demonstrate experience with work visa sponsorship and may be more familiar with the TN process.
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If you are interested in this position, please apply on Twitch's Career site.
About Us:
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
ABOUT THE ROLE
Twitch’s End User Services team is on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. This is a fully on-site role in San Francisco, CA where IT and AV collide - and we’re looking for someone who’s just as comfortable debugging a network issue as they are running a flawless live All Hands stream.
You’ll be the go-to technical force on the ground, keeping day-to-day IT running smoothly while leveling up the AV experience for meetings, events, and everything in between. From quick desk-side fixes to high-visibility company moments, you’ll play a key role in making sure everything just works - and works well.
You’ll report to our AV & IT Sr. Manager and collaborate across teams to keep our systems strong, our events seamless, and our employees well supported. This is a role for someone who doesn’t just fix problems - you spot patterns, get ahead of issues, and build solutions that make them disappear for good.
YOU WILL
- Drive operational excellence by constructively identifying root causes and system patterns, and delivering high-quality, efficient technology solutions that eliminate recurring issues
- Act as the first point of escalation for complex IT and AV issues in the region, troubleshooting difficult problems without existing SOPs and determining when to manage the issue independently or escalate appropriately
- Mentor and coach new peers on IT best practices, audit the quality of work performed by team members and vendors, and provide constructive feedback
- Automate manual tasks; create/improve small software tools to minimize manual effort and increase productivity
- Manage and execute large IT and AV projects for the region, accelerating progress by driving timely decisions, identifying and mitigating risks, and communicating status to stakeholders
- Create, review, and optimize SOPs, knowledge base articles, and user documentation, ensuring clear process steps are defined for others to solve similar problems
- Provide expert, comprehensive IT support (hardware, software, networking, onboarding, account administration) for Twitch employees across Mac and Windows environments, managing the full employee device lifecycle: provisioning, imaging, deployment, and offboarding
- Own the end-to-end AV experience for company events, including All Hands, managing setup, live operation, and teardown, and ensuring seamless hybrid meeting environments
- Manage and maintain AV systems (displays, cameras, audio equipment, switchers, streaming hardware) and administer core SaaS tools (Okta, Google Workspace, Slack, Zoom, ServiceNow)
PERKS
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
BASIC QUALIFICATIONS
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
LOCATION
USA, CA, San Francisco
SALARY
70,400.00 - 122,200.00 USD annually
DESCRIPTION
If you are interested in this position, please apply on Twitch's Career site.
About Us:
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
ABOUT THE ROLE
Twitch’s End User Services team is on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. This is a fully on-site role in San Francisco, CA where IT and AV collide - and we’re looking for someone who’s just as comfortable debugging a network issue as they are running a flawless live All Hands stream.
You’ll be the go-to technical force on the ground, keeping day-to-day IT running smoothly while leveling up the AV experience for meetings, events, and everything in between. From quick desk-side fixes to high-visibility company moments, you’ll play a key role in making sure everything just works - and works well.
You’ll report to our AV & IT Sr. Manager and collaborate across teams to keep our systems strong, our events seamless, and our employees well supported. This is a role for someone who doesn’t just fix problems - you spot patterns, get ahead of issues, and build solutions that make them disappear for good.
YOU WILL
- Drive operational excellence by constructively identifying root causes and system patterns, and delivering high-quality, efficient technology solutions that eliminate recurring issues
- Act as the first point of escalation for complex IT and AV issues in the region, troubleshooting difficult problems without existing SOPs and determining when to manage the issue independently or escalate appropriately
- Mentor and coach new peers on IT best practices, audit the quality of work performed by team members and vendors, and provide constructive feedback
- Automate manual tasks; create/improve small software tools to minimize manual effort and increase productivity
- Manage and execute large IT and AV projects for the region, accelerating progress by driving timely decisions, identifying and mitigating risks, and communicating status to stakeholders
- Create, review, and optimize SOPs, knowledge base articles, and user documentation, ensuring clear process steps are defined for others to solve similar problems
- Provide expert, comprehensive IT support (hardware, software, networking, onboarding, account administration) for Twitch employees across Mac and Windows environments, managing the full employee device lifecycle: provisioning, imaging, deployment, and offboarding
- Own the end-to-end AV experience for company events, including All Hands, managing setup, live operation, and teardown, and ensuring seamless hybrid meeting environments
- Manage and maintain AV systems (displays, cameras, audio equipment, switchers, streaming hardware) and administer core SaaS tools (Okta, Google Workspace, Slack, Zoom, ServiceNow)
PERKS
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
BASIC QUALIFICATIONS
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
LOCATION
USA, CA, San Francisco
SALARY
70,400.00 - 122,200.00 USD annually
See all 1,711+ IT Support Engineer jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Engineer roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as an IT Support Engineer
Align your credentials to the TN profession list
TN approval for IT Support Engineers depends on your degree matching the Computer Systems Analyst classification. A degree in computer science, information technology, or a closely related field is required. Unrelated degrees with work experience alone won't satisfy the TN visa's educational requirements, which are strictly enforced when you present your application materials at the U.S. port of entry (for Canadians) or U.S. consulate (for Mexicans).
Target employers with recent visa filing experience
Search for companies with recent visa filings for IT Support Engineer roles. Employers experienced with work visa sponsorship tend to move faster and handle the TN support letter process more smoothly at the port of entry or consulate.
Distinguish port-of-entry from consular processing early
Canadian citizens can present TN documentation directly at a land border or airport without a prior visa stamp. Mexican citizens must schedule a consular appointment through a U.S. embassy. Knowing which process applies to you shapes your timeline before you accept an offer.
Request a detailed offer letter before filing
Your TN petition lives or dies on the offer letter. It must specify your job title as Computer Systems Analyst or an equivalent, describe duties in technical detail, state the degree requirement, confirm temporary intent, and list the employment period. Generic HR offer templates frequently get rejected.
Use Migrate Mate to find sponsoring IT employers
Filtering IT Support Engineer roles by TN sponsorship eligibility manually is time-consuming. Migrate Mate surfaces employers actively hiring for TN-qualifying positions, so you apply only where sponsorship is already on the table rather than negotiating it from scratch.
Prepare for role scope questions at the border
CBP officers at ports of entry sometimes question whether IT support duties are sufficiently specialized to qualify as Computer Systems Analyst work. Bring a one-page summary of your technical responsibilities, tools, and systems managed to demonstrate the analytical scope of your role on the spot.
IT Support Engineer jobs are hiring across the US. Find yours.
Find IT Support Engineer JobsIT Support Engineer TN Visa: Frequently Asked Questions
Does an IT Support Engineer role qualify for TN visa sponsorship?
IT Support Engineer roles qualify under the TN visa's Computer Systems Analyst category, but the job duties matter more than the title. Your role must involve analysis, design, or troubleshooting of computer systems at a level requiring a relevant bachelor's degree. Roles limited to basic hardware swaps or help desk ticket routing without analytical responsibility are harder to support under this classification.
How does the TN visa compare to H-1B for IT Support Engineers?
The TN visa has no annual lottery, no cap for Canadian citizens, and can often be approved at a port of entry the same day. The H-1B requires employer sponsorship months in advance, enters a randomized lottery with roughly a 25 percent selection rate, and takes significantly longer to adjudicate. For IT Support Engineers who meet the TN's degree and duty requirements, TN is a faster and more predictable path.
Where can I find IT Support Engineer jobs that offer TN visa sponsorship?
Migrate Mate lets you search specifically for IT Support Engineer positions where employers are open to TN visa sponsorship, so you're not spending time on roles that require H-1B or won't support USMCA-based work authorization. Filtering by sponsorship type up front shortens your search significantly and puts you in front of employers who understand the TN process.
What documents does my employer need to provide for my TN application?
Your employer must provide a signed offer letter on company letterhead that describes your duties in technical detail, confirms the position requires a bachelor's degree in a relevant field, states the temporary nature of the employment, and specifies the duration. For Canadian citizens presenting at a port of entry, this letter is your primary TN document alongside your degree credentials and passport.
Can Mexican IT Support Engineers apply for TN status the same way Canadians can?
No. Mexican citizens cannot present TN documentation at a port of entry. They must apply for a TN visa stamp at a U.S. consulate in Mexico, which requires scheduling a nonimmigrant visa appointment and attending an interview. The documentary requirements are the same, but the process involves wait times tied to consular appointment availability rather than a same-day border decision.
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