TN Visa IT Support Jobs
IT Support roles qualify for TN visa sponsorship under the USMCA's Computer Systems Analyst category when the position requires applying systems analysis techniques to IT infrastructure problems. Canadian citizens can enter at the border with an employer offer letter; Mexicans apply at a U.S. consulate. No lottery, no annual cap for Canadians.
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If you are interested in this position, please apply on Twitch's Career site.
About Us:
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
ABOUT THE ROLE
Twitch’s End User Services team is on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. This is a fully on-site role in San Francisco, CA where IT and AV collide - and we’re looking for someone who’s just as comfortable debugging a network issue as they are running a flawless live All Hands stream.
You’ll be the go-to technical force on the ground, keeping day-to-day IT running smoothly while leveling up the AV experience for meetings, events, and everything in between. From quick desk-side fixes to high-visibility company moments, you’ll play a key role in making sure everything just works - and works well.
You’ll report to our AV & IT Sr. Manager and collaborate across teams to keep our systems strong, our events seamless, and our employees well supported. This is a role for someone who doesn’t just fix problems - you spot patterns, get ahead of issues, and build solutions that make them disappear for good.
YOU WILL
- Drive operational excellence by constructively identifying root causes and system patterns, and delivering high-quality, efficient technology solutions that eliminate recurring issues
- Act as the first point of escalation for complex IT and AV issues in the region, troubleshooting difficult problems without existing SOPs and determining when to manage the issue independently or escalate appropriately
- Mentor and coach new peers on IT best practices, audit the quality of work performed by team members and vendors, and provide constructive feedback
- Automate manual tasks; create/improve small software tools to minimize manual effort and increase productivity
- Manage and execute large IT and AV projects for the region, accelerating progress by driving timely decisions, identifying and mitigating risks, and communicating status to stakeholders
- Create, review, and optimize SOPs, knowledge base articles, and user documentation, ensuring clear process steps are defined for others to solve similar problems
- Provide expert, comprehensive IT support (hardware, software, networking, onboarding, account administration) for Twitch employees across Mac and Windows environments, managing the full employee device lifecycle: provisioning, imaging, deployment, and offboarding
- Own the end-to-end AV experience for company events, including All Hands, managing setup, live operation, and teardown, and ensuring seamless hybrid meeting environments
- Manage and maintain AV systems (displays, cameras, audio equipment, switchers, streaming hardware) and administer core SaaS tools (Okta, Google Workspace, Slack, Zoom, ServiceNow)
PERKS
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
BASIC QUALIFICATIONS
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
LOCATION
USA, CA, San Francisco
SALARY
70,400.00 - 122,200.00 USD annually
DESCRIPTION
If you are interested in this position, please apply on Twitch's Career site.
About Us:
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
ABOUT THE ROLE
Twitch’s End User Services team is on the hunt for an IT & AV Support Engineer to be the technical heartbeat of our San Francisco office. This is a fully on-site role in San Francisco, CA where IT and AV collide - and we’re looking for someone who’s just as comfortable debugging a network issue as they are running a flawless live All Hands stream.
You’ll be the go-to technical force on the ground, keeping day-to-day IT running smoothly while leveling up the AV experience for meetings, events, and everything in between. From quick desk-side fixes to high-visibility company moments, you’ll play a key role in making sure everything just works - and works well.
You’ll report to our AV & IT Sr. Manager and collaborate across teams to keep our systems strong, our events seamless, and our employees well supported. This is a role for someone who doesn’t just fix problems - you spot patterns, get ahead of issues, and build solutions that make them disappear for good.
YOU WILL
- Drive operational excellence by constructively identifying root causes and system patterns, and delivering high-quality, efficient technology solutions that eliminate recurring issues
- Act as the first point of escalation for complex IT and AV issues in the region, troubleshooting difficult problems without existing SOPs and determining when to manage the issue independently or escalate appropriately
- Mentor and coach new peers on IT best practices, audit the quality of work performed by team members and vendors, and provide constructive feedback
- Automate manual tasks; create/improve small software tools to minimize manual effort and increase productivity
- Manage and execute large IT and AV projects for the region, accelerating progress by driving timely decisions, identifying and mitigating risks, and communicating status to stakeholders
- Create, review, and optimize SOPs, knowledge base articles, and user documentation, ensuring clear process steps are defined for others to solve similar problems
- Provide expert, comprehensive IT support (hardware, software, networking, onboarding, account administration) for Twitch employees across Mac and Windows environments, managing the full employee device lifecycle: provisioning, imaging, deployment, and offboarding
- Own the end-to-end AV experience for company events, including All Hands, managing setup, live operation, and teardown, and ensuring seamless hybrid meeting environments
- Manage and maintain AV systems (displays, cameras, audio equipment, switchers, streaming hardware) and administer core SaaS tools (Okta, Google Workspace, Slack, Zoom, ServiceNow)
PERKS
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
BASIC QUALIFICATIONS
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
PREFERRED QUALIFICATIONS
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
LOCATION
USA, CA, San Francisco
SALARY
70,400.00 - 122,200.00 USD annually
See all 3,168+ IT Support jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as an IT Support
Verify your role meets Systems Analyst criteria
The TN category for IT Support is Computer Systems Analyst, not a general tech worker classification. Confirm your job duties center on analyzing and resolving infrastructure or systems problems, not purely manual hardware repair or basic helpdesk ticket routing.
Gather a detailed employer support letter
Your offer letter must specify your job title as Computer Systems Analyst, describe qualifying duties in technical terms, state your salary, and confirm the position is temporary. A vague letter is the most common reason CBP questions a TN application at the border.
Target employers already familiar with TN filing
Ask recruiters directly whether they have filed TN petitions before. Companies with established immigration counsel process TN documentation faster and are less likely to withdraw an offer because compliance teams flag unfamiliar paperwork.
Use Migrate Mate to find IT Support roles at visa-sponsoring employers
Searching general job boards surfaces IT roles without filtering for employer visa sponsorship experience. Migrate Mate lets you search specifically for employers with recent visa filings, saving you from applying to companies that may lack experience with the sponsorship process.
Prepare your credential equivalency documentation in advance
CBP officers assess your degree on the spot at the Canadian border. If your credential is a Canadian college diploma rather than a university bachelor's degree, carry a credential evaluation letter from a NACES-member evaluator showing equivalency to a U.S. bachelor's in a computer-related field.
Understand the Mexican consular process differs significantly
Mexican citizens cannot self-petition at the border; you apply at a U.S. consulate and face the annual 5,500-petition cap. Schedule your consular appointment as early as possible after your employer finalizes the support letter, since appointment wait times add to your start-date timeline.
IT Support jobs are hiring across the US. Find yours.
Find IT Support JobsIT Support TN Visa: Frequently Asked Questions
Does an IT Support job actually qualify for a TN visa?
It depends on the duties, not the job title. The TN visa covers Computer Systems Analyst work, which includes analyzing IT infrastructure, diagnosing systems failures, and implementing technical solutions. Pure helpdesk roles focused on password resets or ticket logging without systems analysis responsibilities typically do not qualify. Your offer letter must describe qualifying analytical duties to satisfy CBP or consular review.
How does TN compare to H-1B for IT Support professionals?
TN has no lottery, no annual cap for Canadians, and no multi-month wait for approval. Canadians can enter at the land border the same day an employer issues the offer letter. H-1B requires entering the annual lottery in March, waiting until October to start work if selected, and paying significantly higher filing fees. For IT Support roles that meet the Computer Systems Analyst definition, TN is a faster and more predictable path.
Where can I find IT Support employers who sponsor TN visas?
Migrate Mate is built specifically for this search. It filters job listings by employer experience with visa sponsorship, so you're not spending time on applications that will stall when the employer discovers they lack experience with work visa processes. Most general job boards don't surface sponsorship experience at all, which means you only find out late in the process.
Can my employer file a TN petition after I've already started working?
No. TN status must be in place before you begin work. Canadian citizens obtain TN status at the port of entry on day one, and Mexican citizens must receive consular approval before traveling. Starting work before your TN is confirmed creates unauthorized employment, which affects future immigration applications. Your employer's support letter and your status must be finalized before your first day.
What happens to my TN status if my IT Support role changes significantly?
A material change in duties can invalidate your existing TN if the new responsibilities no longer align with Computer Systems Analyst work. If your employer promotes you into a management-heavy role with fewer technical analysis duties, you may need to obtain a new TN approval reflecting the updated position. CBP or the consulate will assess the new job description independently, so keep documentation of how your duties map to the qualifying category.
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