TN Visa IT Support Jobs
IT Support roles qualify for TN visa sponsorship under the USMCA's Computer Systems Analyst category when the position requires applying systems analysis techniques to IT infrastructure problems. Canadian citizens can enter at the border with an employer offer letter; Mexicans apply at a U.S. consulate. No lottery, no annual cap for Canadians.
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Get Access To All JobsINTRODUCTION
UPMC is hiring a Systems Analyst-Senior! This opportunity offers the ability to gain experience with Epic and diverse system integrations involved in the Retail Pharmacy industry space. If you are a motivated self-starter analyst with knowledge of retail pharmacy operations, and IT knowledge APPLY NOW!
Work Location: Hybrid. It will require onsite 3-4 days per month and more days over 2–3-week period during the month of October go live.
Work Hours: Mon-Fri standard business hours and on call rotation for evenings/weekends.
As part of the UPMC Bridges Epic Transformational Project, this role is responsible for the development, configuration, and implementation of the Epic Willow Ambulatory applications across a large academic healthcare organization.
Responsibilities:
-
Epic application configuration, understanding system integrations, technical system and workflow analysis, self-development and continuous self-study.
-
Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
-
Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
-
SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
-
Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
-
Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements.
-
Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
-
Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
-
Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
-
Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
-
System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
-
Typically has 5+ years' experience with modern technology and application support through education or practical experience.
-
Highly driven and self-motivated to exceed expectations.
-
Ability to work independently and in a team-based environment.
-
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
-
Completes ongoing training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Top Skills Needed:
- In depth analytical skills, motivated self-starter
- Knowledge of retail pharmacy operations
- IT background understanding system development lifecycle
Preferred:
- Any Epic certifications, preferably Willow Ambulatory or Willow Inpatient Certified.
- Knowledge of Retail Pharmacy, Pharmacy D, Pharmacy Tech or Pharmacy supervisor.
- Current or past UPMC employee or contractor.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
INTRODUCTION
UPMC is hiring a Systems Analyst-Senior! This opportunity offers the ability to gain experience with Epic and diverse system integrations involved in the Retail Pharmacy industry space. If you are a motivated self-starter analyst with knowledge of retail pharmacy operations, and IT knowledge APPLY NOW!
Work Location: Hybrid. It will require onsite 3-4 days per month and more days over 2–3-week period during the month of October go live.
Work Hours: Mon-Fri standard business hours and on call rotation for evenings/weekends.
As part of the UPMC Bridges Epic Transformational Project, this role is responsible for the development, configuration, and implementation of the Epic Willow Ambulatory applications across a large academic healthcare organization.
Responsibilities:
-
Epic application configuration, understanding system integrations, technical system and workflow analysis, self-development and continuous self-study.
-
Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.
-
Project Management: Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion. Update all project management and time tracking tools accordingly.
-
SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.
-
Vendor Relationships: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.
-
Process Improvement: Ability to manage process improvement efforts. Create and update processes, as necessary. Ability to independently recognize opportunity for process improvements.
-
Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary.
-
Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
-
Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary.
-
Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
-
System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.
-
Typically has 5+ years' experience with modern technology and application support through education or practical experience.
-
Highly driven and self-motivated to exceed expectations.
-
Ability to work independently and in a team-based environment.
-
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.
-
Completes ongoing training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities. Additionally, this position may be required to maintain a standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.
Top Skills Needed:
- In depth analytical skills, motivated self-starter
- Knowledge of retail pharmacy operations
- IT background understanding system development lifecycle
Preferred:
- Any Epic certifications, preferably Willow Ambulatory or Willow Inpatient Certified.
- Knowledge of Retail Pharmacy, Pharmacy D, Pharmacy Tech or Pharmacy supervisor.
- Current or past UPMC employee or contractor.
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
See all 194+ TN Visa IT Support Jobs
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Get Access To All JobsTips for Finding TN Visa Sponsorship in IT Support
Verify your role meets Systems Analyst criteria
The TN visa category for IT Support is Computer Systems Analyst, not a general tech worker classification. Confirm your job duties center on analyzing and resolving infrastructure or systems problems, not purely manual hardware repair or basic helpdesk ticket routing.
Gather a detailed employer support letter
Your offer letter must specify your job title as Computer Systems Analyst, describe qualifying duties in technical terms, state your salary, and confirm the position is temporary. A vague letter is the most common reason CBP questions a TN application at the border.
Target employers already familiar with TN filing
Ask recruiters directly whether they have filed TN petitions before. Companies with established immigration counsel process TN documentation faster and are less likely to withdraw an offer because compliance teams flag unfamiliar paperwork.
Use Migrate Mate to find IT Support roles at visa-sponsoring employers
Searching general job boards surfaces IT roles without filtering for employer visa sponsorship experience. Migrate Mate lets you search specifically for employers with recent visa filings, saving you from applying to companies that may lack experience with the sponsorship process.
Prepare your credential equivalency documentation in advance
CBP officers assess your degree on the spot at the Canadian border. If your credential is a Canadian college diploma rather than a university bachelor's degree, carry a credential evaluation letter from a NACES-member evaluator showing equivalency to a U.S. bachelor's in a computer-related field.
Understand the Mexican consular process differs significantly
Mexican citizens cannot self-petition at the border; you apply at a U.S. consulate and face the annual 5,500-petition cap. Schedule your consular appointment as early as possible after your employer finalizes the support letter, since appointment wait times add to your start-date timeline.
IT Support TN Visa: Frequently Asked Questions
Does an IT Support job actually qualify for a TN visa?
It depends on the duties, not the job title. The TN visa covers Computer Systems Analyst work, which includes analyzing IT infrastructure, diagnosing systems failures, and implementing technical solutions. Pure helpdesk roles focused on password resets or ticket logging without systems analysis responsibilities typically do not qualify. Your offer letter must describe qualifying analytical duties to satisfy CBP or consular review.
How does TN compare to H-1B for IT Support professionals?
TN has no lottery, no annual cap for Canadians, and no multi-month wait for approval. Canadians can enter at the land border the same day an employer issues the offer letter. H-1B visa requires entering the annual lottery in March, waiting until October to start work if selected, and paying significantly higher filing fees. For IT Support roles that meet the Computer Systems Analyst definition, TN is a faster and more predictable path.
Where can I find IT Support employers who sponsor TN visas?
Migrate Mate is built specifically for this search. It filters job listings by employer experience with visa sponsorship, so you're not spending time on applications that will stall when the employer discovers they lack experience with work visa processes. Most general job boards don't surface sponsorship experience at all, which means you only find out late in the process.
Can my employer file a TN petition after I've already started working?
No. TN status must be in place before you begin work. Canadian citizens obtain TN status at the port of entry on day one, and Mexican citizens must receive consular approval before traveling. Starting work before your TN is confirmed creates unauthorized employment, which affects future immigration applications. Your employer's support letter and your status must be finalized before your first day.
What happens to my TN status if my IT Support role changes significantly?
A material change in duties can invalidate your existing TN if the new responsibilities no longer align with Computer Systems Analyst work. If your employer promotes you into a management-heavy role with fewer technical analysis duties, you may need to obtain a new TN approval reflecting the updated position. CBP or the consulate will assess the new job description independently, so keep documentation of how your duties map to the qualifying category.