TN Visa IT Support Technician Jobs
IT Support Technician roles qualify for TN visa sponsorship under the USMCA treaty's Computer Systems Analyst category, provided your job duties center on analyzing and troubleshooting complex systems rather than routine hardware swaps. Canadian citizens can apply at the port of entry with no cap. Mexican citizens apply through a U.S. consulate under a limited annual allocation.
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Get Access To All JobsINTRODUCTION
We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
ROLE AND RESPONSIBILITIES
The Associate Field Support Technician assists higher level technicians on routine activities relating to network monitoring, operations, and maintenance. The incumbent in this role provides support to end-users for PC, server or mainframe applications and hardware. He/She may interact with network services, software systems, and/or applications development to restore service and/or identify and correct core problems; refers more complex problems to intermediate and/or senior level technicians.
Essential Job Duties/Responsibilities
- Provides level 1-2 technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently.
- Documents and updates troubleshooting procedures, operating manuals and user guides.
- Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
- Sets up computers and installs desktop software applications. Tests network connections to ensure proper functioning of computer systems.
- Communicates customer concerns and recommends improvements to our development and engineering staff.
- Responds to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners.
- Adheres to policies and procedures as per corporate manuals and directives.
Other Responsibilities May Include
- Handles daily technical support activities on desktop support, data network and server management.
- Provides LAN (Local Area Network) and WAN (Wide Area Network) support to remote end-users.
- Provides answers to clients by identifying problems; researching solutions and guiding clients through corrective steps.
- Interacts with staff on desktop problems to ensure customer satisfaction and resolution.
- Ensures that tickets in the system queue are being completed in a timely manner.
- Assists all users with questions, complications, and/or problems when using proprietary software.
- Provides afterhours, weekend and/or on-call support to both Chen Medical Centers and JenCare Medical Centers as needed.
- Administers in-house systems including marketing video appliances throughout Chen Medical Centers and JenCare Medical Centers.
- Ensures that all mobile devices are set up within ChenMed electronic device policy guidelines.
- Assists with and updates assigned support service requests.
- Collaborates with IT market leaders to purchase computer systems through the purchase and supplies department.
- Administers active directory as related to group policy creation and development and user administration.
- Works on IT projects (independently or with collaboration from others).
- Manages hardware and software inventory according to the needs of the department.
- With direction from leader, sets up of Linux Android G-Boxes and ensures they are in proper working order.
- Configures new servers and reconfigures established servers as determined by leader.
- Performs other duties as assigned and modified at manager’s discretion.
Knowledge, Skills And Abilities
- Solid Understanding of Computer hardware, software, networking technology
- Smart phone configuration knowledge (Android and iPhone)
- Ability to troubleshoot issues with minimal supervision
- Excellent customer service skills
- Ability to multi-task in a fast-paced environment
- Organizational and prioritizing skills
- Ability to complete duties with limited guidance or supervision and achieve superior outcomes
- Skills on Windows 7 and Windows 8.1 operating systems
- Basic knowledge of medical equipment
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Ability and willingness to travel locally, regionally and nationwide up to 20% of the time; must have reliable transportation
- Spoken and written fluency in English
EDUCATION AND EXPERIENCE CRITERIA
- Bachelor’s degree in Information Technology, Computer Science or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
- A minimum of 1 year of work experience in Information Technology or a related field required
- Certifications in A+ and N+ preferred, additional Certifications a plus
- Prior IT Help Desk or Desktop Support experience desired
- Experience with VPN, firewalls, DNS, DHCP, Windows Active directory, Junos Pulse, Android and iPhone mobile devices
- Experience with IT ticketing system a plus
- This position requires possession and maintenance of a current, valid Driver’s License
PAY RANGE
$22.0 - $31.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
EMPLOYEE BENEFITS
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
INTRODUCTION
We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
ROLE AND RESPONSIBILITIES
The Associate Field Support Technician assists higher level technicians on routine activities relating to network monitoring, operations, and maintenance. The incumbent in this role provides support to end-users for PC, server or mainframe applications and hardware. He/She may interact with network services, software systems, and/or applications development to restore service and/or identify and correct core problems; refers more complex problems to intermediate and/or senior level technicians.
Essential Job Duties/Responsibilities
- Provides level 1-2 technical support in a professional manner to customers by researching and answering questions, troubleshooting problems, maintaining hardware performance and documenting and closing tickets efficiently.
- Documents and updates troubleshooting procedures, operating manuals and user guides.
- Completes tasks via email, ticket system or remotely with some phone contact and/or travel to site locations to troubleshoot equipment hardware and software problems.
- Sets up computers and installs desktop software applications. Tests network connections to ensure proper functioning of computer systems.
- Communicates customer concerns and recommends improvements to our development and engineering staff.
- Responds to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners.
- Adheres to policies and procedures as per corporate manuals and directives.
Other Responsibilities May Include
- Handles daily technical support activities on desktop support, data network and server management.
- Provides LAN (Local Area Network) and WAN (Wide Area Network) support to remote end-users.
- Provides answers to clients by identifying problems; researching solutions and guiding clients through corrective steps.
- Interacts with staff on desktop problems to ensure customer satisfaction and resolution.
- Ensures that tickets in the system queue are being completed in a timely manner.
- Assists all users with questions, complications, and/or problems when using proprietary software.
- Provides afterhours, weekend and/or on-call support to both Chen Medical Centers and JenCare Medical Centers as needed.
- Administers in-house systems including marketing video appliances throughout Chen Medical Centers and JenCare Medical Centers.
- Ensures that all mobile devices are set up within ChenMed electronic device policy guidelines.
- Assists with and updates assigned support service requests.
- Collaborates with IT market leaders to purchase computer systems through the purchase and supplies department.
- Administers active directory as related to group policy creation and development and user administration.
- Works on IT projects (independently or with collaboration from others).
- Manages hardware and software inventory according to the needs of the department.
- With direction from leader, sets up of Linux Android G-Boxes and ensures they are in proper working order.
- Configures new servers and reconfigures established servers as determined by leader.
- Performs other duties as assigned and modified at manager’s discretion.
Knowledge, Skills And Abilities
- Solid Understanding of Computer hardware, software, networking technology
- Smart phone configuration knowledge (Android and iPhone)
- Ability to troubleshoot issues with minimal supervision
- Excellent customer service skills
- Ability to multi-task in a fast-paced environment
- Organizational and prioritizing skills
- Ability to complete duties with limited guidance or supervision and achieve superior outcomes
- Skills on Windows 7 and Windows 8.1 operating systems
- Basic knowledge of medical equipment
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Ability and willingness to travel locally, regionally and nationwide up to 20% of the time; must have reliable transportation
- Spoken and written fluency in English
EDUCATION AND EXPERIENCE CRITERIA
- Bachelor’s degree in Information Technology, Computer Science or a related field OR additional experience above the minimum will be considered in lieu of the required education on a year-for-year basis required
- A minimum of 1 year of work experience in Information Technology or a related field required
- Certifications in A+ and N+ preferred, additional Certifications a plus
- Prior IT Help Desk or Desktop Support experience desired
- Experience with VPN, firewalls, DNS, DHCP, Windows Active directory, Junos Pulse, Android and iPhone mobile devices
- Experience with IT ticketing system a plus
- This position requires possession and maintenance of a current, valid Driver’s License
PAY RANGE
$22.0 - $31.42 Hourly
The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.
EMPLOYEE BENEFITS
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
See all 1,707+ IT Support Technician jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Technician roles.
Get Access To All JobsTips for Finding TN Visa Sponsorship as an IT Support Technician
Frame your duties around systems analysis
TN classification requires Computer Systems Analyst-level work, not general desktop support. Your resume and offer letter must emphasize network diagnostics, systems configuration, and technical troubleshooting rather than break-fix tasks to satisfy CBP scrutiny.
Verify the employer uses E-Verify
E-Verify enrollment signals that a hiring manager has navigated work authorization before. Asking whether a company uses E-Verify during the offer stage helps you identify employers already comfortable with TN sponsorship paperwork and federal compliance requirements.
Collect your credentials before applying
Gather your degree transcripts, any CompTIA, Cisco, or Microsoft certifications, and a professional reference letter linking your credentials to the role. CBP officers at the port of entry review these documents on the spot for Canadian applicants.
Target employers with distributed IT teams
Large enterprises managing multi-site infrastructure or cloud deployments rely on systems analysts long-term. These organizations are more likely to have HR processes in place for TN sponsorship and can write the detailed support letters CBP expects.
Use Migrate Mate to filter for TN-sponsoring employers
Searching broadly wastes time on employers unfamiliar with visa sponsorship processes. Migrate Mate surfaces IT Support Technician roles at employers with recent visa filings, so you focus on opportunities where sponsorship experience is already established.
Negotiate the offer letter before filing
Your TN petition lives or dies on the offer letter. Confirm it states your job title as Computer Systems Analyst, specifies your duties in technical terms, names your start date, and declares the position temporary before your employer submits anything to USCIS.
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Find IT Support Technician JobsIT Support Technician TN Visa: Frequently Asked Questions
Does an IT Support Technician role actually qualify for a TN visa?
It depends on your specific duties. The TN visa covers Computer Systems Analyst work, which includes analyzing and implementing systems, diagnosing complex network issues, and managing technical infrastructure. Roles limited to password resets or hardware swaps typically don't qualify. Your offer letter must describe duties at the analyst level for CBP to approve the classification.
How does the TN visa compare to H-1B for IT Support Technician jobs?
The TN has no annual lottery and no cap for Canadians, so you aren't competing for a random slot each spring. H-1B selection runs under 15% in recent years, while a qualified TN applicant with the right offer letter can get approved at the port of entry the same day. The tradeoff is that TN requires Canadian or Mexican citizenship and doesn't directly lead to a green card.
What documents does a Canadian applicant need at the border for TN approval?
You'll need your valid Canadian passport, a detailed offer letter from your U.S. employer, educational transcripts or credentials showing a relevant bachelor's degree or equivalent, and any professional certifications that support your systems analyst classification. CBP officers review everything at the port of entry and issue the TN status the same day if satisfied.
Where can I find IT Support Technician jobs with TN visa sponsorship?
Migrate Mate is the recommended starting point. It filters roles by employers with recent visa filings, so you're not cold-applying to companies inexperienced with visa sponsorship. That matters for IT roles specifically, where the Computer Systems Analyst classification requires an employer comfortable writing a detailed support letter that outlines your role's technical requirements and your qualifications.
Can a Mexican citizen get TN status for an IT Support Technician role?
Yes, but the process is different from the Canadian pathway. Mexican TN applicants must apply at a U.S. consulate rather than a port of entry, and the annual allocation is limited. The consular interview requires the same documentation as Canadian applications, including a qualifying offer letter with analyst-level duties. Processing timelines vary by consulate.
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