TN Visa Network Support Technician Jobs
Network Support Technician roles qualify for TN visa sponsorship under the USMCA treaty's Computer Systems Analyst category, covering network diagnostics, infrastructure support, and systems troubleshooting. Canadian citizens can apply at the border or a port of entry without a cap. Mexican citizens require a consular appointment. No lottery, no annual quota for Canadians.
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Technology - Information Security
Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability, and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.
Your Team & Role
As a Lead, Information Security Operations within Information Security Governance & Standards on the Network Security team in the Information Security Office (ISO), you will design and automate end-to-end network security workflows, including request intake, risk evaluation, approval, provisioning, and third-party integrations. The role also builds governance decision-making metrics, KRIs, and KPIs tied to service execution and request activity, with reporting delivered through ServiceNow or SPLUNK extracts. In addition, you will perform complex risk analysis on service requests using CMDB data, data types, third-party access scenarios, and data sensitivity factors, and report on controls such as Policy Decision Point (PDP), Policy Enforcement Point (PEP), and micro-segmentation enforcement effectiveness.
The network security automation engineer designs, builds, and maintains technical solutions specifically focused on the following frameworks; IT Service Management (ITSM) and IT Operations Management (ITOM). This role automates workflows and engineers telemetry-driven data collection, metrics, scheduled reports, and dashboard views to enhance operational transparency, support governance decision-making, inform future-state workflow design, and modernize comparable processes across legacy, on-premises, and cloud-based environments.
In an evolving process of maturity, assisting team members in agile process and ceremonies. Along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.
Here is What You Can Expect on a Typical Day
User Experience Enhancement: Dive into the Service Portal to build and customize clean, intuitive user interfaces that improve the network security and controls exception user experience. An example could be a request process, for a firewall or network controls exception process, in simplifying the end user information requirements and automating risk driven calculations and CMDB look up information.
Advanced Scripting: Write, test, and review upgrade-safe, high-performing client-side and server-side JavaScript, Python, Go Lang, power shell and automation from Microsoft Power Automate tools. Policy editing including Business Rules, Client Scripts, Script Includes, and UI Policies.
Workflow Design: Build and automate complex, end-to-end business processes using Flow Designer and Integration Hub.
System Testing & QA: Run and configure automated test suites within the Automated Test Framework (ATF) to ensure new features deploy smoothly without breaking existing functionality.
CMDB integration: the database lookup of CMDB elements of; sensitive data types, controls and other applications for the accurate request submission process.
Work with the network security team to absorb and leverage knowledge of business and security systems/processes to identify operational risks and build antifragile Information Security capabilities and improve service now processes to address service request based risk.
As a person, you intrinsically enjoy diving into complex technical network, cloud and infrastructure security problems with an antifragile mindset.
The Skills & Expertise You Bring
Bachelor of Computer Science or Engineering or experience in related fields
Ability to engage with others with minimal guidance and effectively leverage diverse ideas, experiences and perspectives to the benefit of the organization
Experience with agile development methodologies such as sprints, use of tools like GitHub and Artifactory and the use of DevOps pipelines and code quality testing tools.
Knowledge of business concepts and information security tools and processes that are needed for making sound decisions in the context of the company's business
Ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges
Excellent problem solving, communication and collaboration skills
Advanced experience and/or expertise with several of the following:
- NIST and ISO 27000 Standards
- Information Security Control Standards and Engineering Specifications
- Identity and Access Management specifically Microsoft Entra ID (Azure AD) group management and Zscaler ZTA onboarding workflows
- Working knowledge of edge infrastructure including firewalls, WAF's, proxy, advanced bot protection services to name a few.
- Experience with Zero Trust concepts and Zero Trust Network Access (ZTNA)
- International team collaboration, cross functional workflow execution
- Vulnerability and Compliance Monitoring processes and tools
- Privileged access request creation, approval and provisioning processes
Preferred qualifications:
- Certified Information Systems Security Professional (CISSP)
- Certified Information Security Manager (CISM)
- Cloud security certifications (AWS or Azure)
- GIAC: Cloud Security Essentials Certification (GCLD)
- SC-200: Microsoft Security Operations Analyst
- ServiceNow Certified Application Developer (CAD)
You’ll Love Working Here Because You Can
Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you.
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
Job Classification:
Technology - Information Security
Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability, and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.
Your Team & Role
As a Lead, Information Security Operations within Information Security Governance & Standards on the Network Security team in the Information Security Office (ISO), you will design and automate end-to-end network security workflows, including request intake, risk evaluation, approval, provisioning, and third-party integrations. The role also builds governance decision-making metrics, KRIs, and KPIs tied to service execution and request activity, with reporting delivered through ServiceNow or SPLUNK extracts. In addition, you will perform complex risk analysis on service requests using CMDB data, data types, third-party access scenarios, and data sensitivity factors, and report on controls such as Policy Decision Point (PDP), Policy Enforcement Point (PEP), and micro-segmentation enforcement effectiveness.
The network security automation engineer designs, builds, and maintains technical solutions specifically focused on the following frameworks; IT Service Management (ITSM) and IT Operations Management (ITOM). This role automates workflows and engineers telemetry-driven data collection, metrics, scheduled reports, and dashboard views to enhance operational transparency, support governance decision-making, inform future-state workflow design, and modernize comparable processes across legacy, on-premises, and cloud-based environments.
In an evolving process of maturity, assisting team members in agile process and ceremonies. Along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.
Here is What You Can Expect on a Typical Day
User Experience Enhancement: Dive into the Service Portal to build and customize clean, intuitive user interfaces that improve the network security and controls exception user experience. An example could be a request process, for a firewall or network controls exception process, in simplifying the end user information requirements and automating risk driven calculations and CMDB look up information.
Advanced Scripting: Write, test, and review upgrade-safe, high-performing client-side and server-side JavaScript, Python, Go Lang, power shell and automation from Microsoft Power Automate tools. Policy editing including Business Rules, Client Scripts, Script Includes, and UI Policies.
Workflow Design: Build and automate complex, end-to-end business processes using Flow Designer and Integration Hub.
System Testing & QA: Run and configure automated test suites within the Automated Test Framework (ATF) to ensure new features deploy smoothly without breaking existing functionality.
CMDB integration: the database lookup of CMDB elements of; sensitive data types, controls and other applications for the accurate request submission process.
Work with the network security team to absorb and leverage knowledge of business and security systems/processes to identify operational risks and build antifragile Information Security capabilities and improve service now processes to address service request based risk.
As a person, you intrinsically enjoy diving into complex technical network, cloud and infrastructure security problems with an antifragile mindset.
The Skills & Expertise You Bring
Bachelor of Computer Science or Engineering or experience in related fields
Ability to engage with others with minimal guidance and effectively leverage diverse ideas, experiences and perspectives to the benefit of the organization
Experience with agile development methodologies such as sprints, use of tools like GitHub and Artifactory and the use of DevOps pipelines and code quality testing tools.
Knowledge of business concepts and information security tools and processes that are needed for making sound decisions in the context of the company's business
Ability to learn new skills and knowledge on an ongoing basis through self-initiative and tackling challenges
Excellent problem solving, communication and collaboration skills
Advanced experience and/or expertise with several of the following:
- NIST and ISO 27000 Standards
- Information Security Control Standards and Engineering Specifications
- Identity and Access Management specifically Microsoft Entra ID (Azure AD) group management and Zscaler ZTA onboarding workflows
- Working knowledge of edge infrastructure including firewalls, WAF's, proxy, advanced bot protection services to name a few.
- Experience with Zero Trust concepts and Zero Trust Network Access (ZTNA)
- International team collaboration, cross functional workflow execution
- Vulnerability and Compliance Monitoring processes and tools
- Privileged access request creation, approval and provisioning processes
Preferred qualifications:
- Certified Information Systems Security Professional (CISSP)
- Certified Information Security Manager (CISM)
- Cloud security certifications (AWS or Azure)
- GIAC: Cloud Security Essentials Certification (GCLD)
- SC-200: Microsoft Security Operations Analyst
- ServiceNow Certified Application Developer (CAD)
You’ll Love Working Here Because You Can
Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we’ll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You’ll be surprised by what this rock-solid organization has in store for you.
What we offer you:
Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
- Market competitive base salaries, with a yearly bonus potential at every level.
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
See all TN Visa Network Support Technician Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new TN Visa Network Support Technician Jobs.
Get Access To All JobsTips for Finding TN Visa Sponsorship as a Network Support Technician
Align your credentials to USMCA's Computer Systems Analyst category
TN visa approval for Network Support Technician roles depends on demonstrating that your job duties match the Computer Systems Analyst occupation. Gather transcripts, certifications like CompTIA Network+ or CCNA, and a detailed offer letter that maps your responsibilities to network analysis and systems support.
Target employers with active cross-border hiring infrastructure
Prioritize organizations that already employ TN workers in IT support roles. Managed service providers, hospital systems, and university IT departments frequently sponsor TN visas and understand that Canadian applicants can start within days of a port-of-entry approval.
Request an offer letter that names the USMCA occupation
Your offer letter is the single most scrutinized document at the port of entry or consulate. Ask the employer to explicitly state 'Computer Systems Analyst' as your USMCA classification and describe your network support duties in technical terms, not just your job title.
Use Migrate Mate to find employers already set up for TN sponsorship
Searching broadly for IT support jobs wastes time on employers who've never processed a TN petition. Migrate Mate filters for companies with verified TN visa sponsorship history so your applications reach hiring managers who already know the process.
Prepare for CBP scrutiny on technician versus analyst distinctions
CBP officers sometimes push back when 'technician' appears in your job title, questioning whether the role meets the analyst threshold. Have documentation ready showing your responsibilities include network design analysis, systems evaluation, or infrastructure planning, not just break-fix tasks.
Understand what happens if your Mexican TN petition gets an RFE
Mexican citizens apply through a U.S. consulate and can receive a Request for Evidence if the role's technical scope is unclear. Respond with network topology diagrams, project documentation, or a letter from your employer clarifying that the position requires specialized post-secondary IT knowledge.
Network Support Technician TN Visa: Frequently Asked Questions
Does a Network Support Technician role actually qualify for a TN visa?
Yes, provided the job duties align with the USMCA's Computer Systems Analyst category. The title alone doesn't determine eligibility. If your responsibilities include analyzing network requirements, evaluating infrastructure, and recommending systems solutions, the role qualifies. Purely hands-on break-fix technician work without an analytical or planning component is where CBP approval becomes less certain.
How does the TN visa compare to H-1B for Network Support Technician roles?
TN is faster, has no lottery, and costs employers significantly less in filing fees than H-1B visa. Canadians can be approved at a port of entry on the same day with the right documentation. H-1B requires an annual lottery registration in March, a four-to-six month wait, and a formal USCIS petition. For straightforward network support roles, most Canadian and Mexican professionals find TN far more practical.
How can I find employers who will sponsor a TN visa for this role?
Standard job searches rarely surface employers who are already familiar with TN sponsorship for IT roles. Migrate Mate is built specifically for this: it filters job listings by verified TN visa sponsorship history, so you're applying to companies that have processed these petitions before and won't need the visa process explained from scratch.
Can I switch employers while on a TN visa as a Network Support Technician?
Yes, but you need new TN authorization before starting with the new employer. Canadians can go to a port of entry with the new offer letter and documentation for same-day approval. Mexican citizens need to schedule a new consular appointment. Your existing TN is tied to the original employer, so you cannot begin work until the new approval is in hand.
What documentation does my employer need to prepare for my TN application?
Your employer needs to provide a detailed offer letter on company letterhead that states your job title, describes your network support duties using technical language tied to systems analysis, confirms your start date and compensation, and specifies the TN category being claimed. Some CBP officers also ask for the employer's business license or a brief explanation of the company's operations to verify the role is legitimate.