TN Visa Patient Service Representative Jobs
Patient Service Representative roles qualify for TN visa sponsorship under the USMCA treaty when the position requires a qualifying professional credential. Canadian citizens can apply at the port of entry with no cap concerns. Mexican citizens must apply at a U.S. consulate. Healthcare facilities, hospital systems, and outpatient clinics are among the most active sponsors for this role.
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Patient Services Manager III for Cardiology and Oncology Unit
The Cardiology and Oncology Stepdown Unit (COSU) unit is a 13-bed intermediate care unit that provides an inclusive atmosphere for professional growth and compassionate care. Team members are challenged by the innovative treatments and the critical care patients we serve! Teamwork and interdisciplinary collaboration are hallmarks for this unit while providing high quality “Carolina Care” to the patients and families we serve. Our ONE GREAT TEAM facilitates admissions, treatments, transfers, and discharges of patients 24 hours a day and 7 days a week.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary
This position supervises large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.
Responsibilities:
-
Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals/paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
-
Human Resource Management - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
-
Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
-
Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrates current scientific evidence with standards of practice.
-
Quality Improvement - Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
-
Education - Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
-
Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
Education Requirements:
- Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements:
- Licensed to practice as a Registered Nurse in the state of North Carolina.
- For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
- BLS required.
Professional Experience Requirements:
- Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Cardiology and Oncology Stepdown Unit
Work Type: Full Time
Standard Hours Per Week: 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Description
Patient Services Manager III for Cardiology and Oncology Unit
The Cardiology and Oncology Stepdown Unit (COSU) unit is a 13-bed intermediate care unit that provides an inclusive atmosphere for professional growth and compassionate care. Team members are challenged by the innovative treatments and the critical care patients we serve! Teamwork and interdisciplinary collaboration are hallmarks for this unit while providing high quality “Carolina Care” to the patients and families we serve. Our ONE GREAT TEAM facilitates admissions, treatments, transfers, and discharges of patients 24 hours a day and 7 days a week.
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary
This position supervises large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.
Responsibilities:
-
Patient Care - Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals/paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.
-
Human Resource Management - Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.
-
Budget Management - Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.
-
Accreditation Issues - Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrates current scientific evidence with standards of practice.
-
Quality Improvement - Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.
-
Education - Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.
-
Customer Satisfaction - Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.
Education Requirements:
- Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensure/Certification Requirements:
- Licensed to practice as a Registered Nurse in the state of North Carolina.
- For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.
- BLS required.
Professional Experience Requirements:
- Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: STATE
Entity: UNC Medical Center
Organization Unit: Cardiology and Oncology Stepdown Unit
Work Type: Full Time
Standard Hours Per Week: 40.00
Pay offers are determined by experience and internal equity
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: Yes
This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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Get Access To All JobsTips for Finding TN Visa Sponsorship in Patient Service Representative
Document your credential before applying
TN visa eligibility for Patient Service Representatives typically falls under the Medical/Allied Health Professional category. Gather your relevant diploma, transcript, or professional certification now so you can respond to employer requests without delays during the offer stage.
Target healthcare systems with established HR infrastructure
Large hospital networks and multi-location outpatient groups process TN filings regularly and have HR teams familiar with the paperwork. Smaller independent clinics often lack the internal capacity to initiate sponsorship even when they want to hire you.
Clarify the TN category with your prospective employer
Many hiring managers conflate TN sponsorship with H-1B visa. Patient Service Representative roles can qualify under the allied health or administrative health professional categories. Arriving at the offer stage prepared to explain this distinction prevents unnecessary delays or refusals from uninformed HR teams.
Search verified sponsoring employers through Migrate Mate
Use Migrate Mate to filter Patient Service Representative roles by employers who have actively sponsored TN or other work visas. This cuts prospecting time significantly by surfacing employers already comfortable with the filing process.
Request a support letter that names the TN category explicitly
Your employer's support letter must state the specific TN professional category, your job duties, your qualifications, and the employment period. A vague or generic offer letter is one of the most common reasons Canadian applicants get questioned at the port of entry.
Understand the Mexican TN allocation timing
Mexican citizens have an annual TN allocation limit and must apply at a U.S. consulate rather than at the border. Apply early in the fiscal year and confirm your consulate appointment well in advance of your intended start date to avoid scheduling bottlenecks.
Patient Service Representative TN Visa: Frequently Asked Questions
Does a Patient Service Representative role qualify for TN visa sponsorship?
It depends on how the role is structured and how the employer documents it. Patient Service Representative positions that involve clinical coordination, medical records management, or direct allied health support can qualify under the USMCA's Medical/Allied Health Professional category. Purely administrative roles with no health-specific credential requirement are harder to support. Your employer's support letter and your credentials must align with the TN category being claimed.
How does TN visa sponsorship compare to H-1B for this role?
TN has no lottery, no annual cap for Canadians, and can be initiated at a port of entry for Canadian citizens without waiting for USCIS adjudication. H-1B requires employer petition filing, a lottery selection, and months of processing before you can start work. For a Patient Service Representative who already has a job offer and qualifying credentials, TN is a faster and more predictable path than H-1B.
Can I search specifically for Patient Service Representative jobs with TN sponsorship?
Yes. Migrate Mate lets you filter job listings by employers who have a verified sponsorship history, so you're not cold-applying to roles where the hiring manager has never processed a work visa. This is particularly useful for Patient Service Representative roles because sponsorship willingness in healthcare varies widely by employer size and type.
What documents does my employer need to prepare for my TN application?
Your employer must provide a signed support letter on company letterhead that identifies your job title, the specific TN professional category, a description of your duties, your start date, and the terms of your employment. Canadian citizens present this at the port of entry alongside their credentials. Mexican citizens submit it as part of their consulate application package. USCIS does not adjudicate TN applications for Canadians, but the CBP officer at the border reviews the full package.
What happens to my TN status if I change employers after starting work?
TN status is employer-specific. If you change Patient Service Representative jobs, your new employer must file a new TN petition or, for Canadian citizens, you must obtain new TN status at a port of entry before starting work with the new employer. Working for a new employer before the new TN is approved violates your status. Plan the transition carefully and coordinate the timing with your new employer's HR team.