Training Coordinator

Location: Aberdeen, MD | Team: Supply Chain Training | Level: L1 | Job Type: Full-time | Pay: $25.50

About the Role: Your Impact

The PIV Training Coordinator is a detail-oriented leader and PIV (Powered Industrial Vehicle) expert focused on the safety and development of our Supply Chain teams. You will be responsible for coordinating and safely delivering the Wayfair standard PIV training program, which meets all vehicle manufacturer and OSHA standards and requirements.

This is a critical, hands-on role requiring strong communication, collaboration, and a dedication to safety. You will oversee the logistical execution for training new associates as well as ongoing certification for current equipment operators, acting as the liaison between Training and Operations.

Why Join Our Team? (Your Perks & Growth)

Competitive Pay: The listed pay rate/range is just the start with potential for OT, shift differential, and material handler premiums.
Comprehensive Benefits: Potential for medical, dental, vision, 401 (k) match, and paid time off based on role type.
Safety First Culture: We are relentlessly focused on a safe work environment for all employees.
Growth Opportunities: We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.

What You’ll Do (Core Responsibilities)

Your duties focus on PIV Program management and overall training execution:

I. PIV Program Management & Certification

• Program Coordination: Coordinate the PIV Training Program in partnership with the Field Training Supervisor and Senior Operations leaders. Adhere to Wayfair’s standard PIV training program and all its processes and guidelines.
• Expertise & Safety: Serve as a PIV training expert and resource for all machines and vehicle types within the site/campus. Uphold Wayfair’s high standard for safe and effective PIV operation at all times.
• Facilitation: Own the coordination and facilitation of the Train the Trainer program. Facilitate engaging classroom and hands-on practical training experiences.
• Audits & Retraining: Conduct audits and provide retraining for operators as needed to support bi-annual recertification, post-incident training, and any additional vehicle equipment training requirements.
• Compliance: Partner with Safety to conduct yearly training & recertifications for harness safety and monthly inspections.

II. General Training & Coordination

• New Hire Onboarding: Conduct and facilitate New Hire Orientation (NHO) sessions and provide hands-on training for new associates. Ensure completion of all onboarding tasks (drug testing, I-9 process, Workday tasks).
• Documentation: Maintain detailed and thorough documentation and record-keeping for all training events and assessments.
• Compliance Drive: Help drive compliance for all onsite training programs through the Learning Management System (LMS) and Axonify.
• Feedback: Give and receive feedback to trainers based on observations and NPS scores.
• Operational Support: Flex to provide operational support during peak volume periods (up to 10%) and partner with Operations to identify and schedule additional equipment training.

What You’ll Need (Minimum Requirements)

• Experience: 2+ years of equipment operating experience preferred. Training experience preferred.
• Certifications: PIV Certification is required.
• Skills: Exceptional verbal and written communication skills. Must have strong organizational skills and attention to detail.
• Leadership: Leadership and motivational skills, and the ability to make decisions with little to no guidance based on policies or best practices.
• Adaptability: Be a self-starter and adaptable to change management, responding to change in a positive manner.
• Schedule: Requires a schedule that aligns with the New Hire Orientation Program, and being flexible/adaptable is a must. Some weekend work may be required on a needs basis.
• Computer Skills: Basic computer skills, including Google Sheets and Google Slides preferred.
• Education/Experience (Preferred): High School diploma or GED is preferable. Previous warehouse experience is preferable.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.