User Experience Researcher Jobs

Date: Jul 31, 2026

Primary Location: Charlotte, NC, US

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Company: Lincoln Financial

Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

Work Arrangement:
Hybrid : Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 76394

The Role at a Glance

We are excited to bring on a Senior User Experience Designer to our Retail and Distribution IT team to work in one of our key city locations.

As the Senior UX Designer, you will lead the design strategy for Lincoln’s digital web experience focused on our financial professionals. You will work on a cross-functional team with other UX designers, developers, product owners, and stakeholders to collaboratively create new and innovative experiences targeted toward current and future clients.

You will have the opportunity to lead the research, experience/design creation, usability testing, and build for next-generation digital experiences across multiple platforms and devices. In this role, you will be expected to regularly consult with senior IT and Business leaders while promoting a customer-centric and data driven design approach.

This role will require a passion for design, a deep understanding of the evolving digital technology and trends, as well as the ability to work in a fast-paced agile environment.

What you'll be doing
Understand customer needs and feelings through research activities (competitive research, stakeholder interviews, usability testing, personas, etc.), partnering with our line of business CX teams.
Create wireframes, prototypes, and digital designs focused on customer needs and analytics data.
Lead and participate in design thinking sessions with business and IT partners.
Collaborate regularly with business partners and internal stakeholders throughout the design process to ensure business goals are being met while focusing on the customer experience.
Work with other UX designers to maintain enterprise design standards and contribute to the ongoing evolution of Lincoln’s design and brand style guide
Work closely with front-end developers to provide design specifications and direction during development of new experiences.
Keep focus on continued education related to design tools, industry trends/research, competitor products, and design best practices
What we’re looking for

Must-haves:
5 – 7+ Years of experience in in user experience design and development directly aligned to the specific responsibilities for this position.
4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelors)_Minimum Required in Visual Design, Computer Science, Information Systems, IT, Computer Engineering, or related field
Advanced level experience with UX design/wireframe/prototyping tools (Axure preferred but not required)
Basic knowledge of web accessibility (ADA) as it relates to design and user experience

Nice-to-haves:
Experience working in an Agile environment a plus (but not required)
Application Deadline

Applications for this position will be accepted through 11/1/2026, subject to earlier closure due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:
Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Leadership development and virtual training opportunities

PTO/parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

Work arrangements that work for you

Effective productivity/technology tools and training

The pay range for this position is $96,900 - $176,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling (866) 922-6543.