User Experience Researcher Jobs
User Experience Researcher jobs are open across tech, healthcare, finance, and consumer products, at every level from entry-level to principal and staff, with specializations in generative research, usability testing, and mixed-methods inquiry. Find a role that fits from the openings below and apply directly.
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At American Express, UX Research shapes experiences grounded in deep customer understanding. As artificial intelligence transforms how people discover, decide, and take action, we are advancing our research capabilities to understand the evolving relationships between people and intelligent systems.
We are seeking a Principal UX Researcher who combines exceptional qualitative research expertise, strategic thinking, and methodological innovation to shape how American Express understands, designs, and evaluates AI-powered and agentic experiences. As a senior individual contributor, this person will lead complex research initiatives, influence consequential product and experience decisions, and advance research practices and capabilities across the organization.
The ideal candidate is an accomplished strategic researcher with deep mastery of generative and exploratory qualitative research, exceptional synthesis and storytelling skills, and demonstrated ability to influence senior leaders. They bring intellectual curiosity, original thinking, and the judgment to navigate complex, ambiguous research challenges. They will elevate research excellence across teams through thought leadership, mentorship, and the development of innovative methods and frameworks that advance the practice.
- 10+ years of UX research or applied research experience, with a substantial track record leading complex, strategically significant generative research programs.
- Recognized expertise in qualitative research, including advanced interviewing, contextual inquiry, research design, and interpretive synthesis, with demonstrated ability to develop original insights and conceptual frameworks.
- Demonstrated experience researching AI-powered, conversational, adaptive, or similarly complex emerging technologies, with a strong understanding of the methodological challenges associated with intelligent systems.
- Proven ability to develop or substantially advance research methodologies, evaluation frameworks, or approaches that have influenced research practice beyond individual projects.
- Exceptional strategic judgment and demonstrated ability to influence director-, VP-, or executive-level stakeholders through compelling evidence, original thinking, and sophisticated storytelling.
- Experience providing research thought leadership across teams or complex programs, including guiding research direction, advising on methodological decisions, mentoring researchers, and elevating research standards.
- Strong quantitative literacy and ability to integrate qualitative research, behavioral analytics, survey data, customer feedback, and other evidence into strategically meaningful insights.
Demonstrated ability to navigate ambiguity, challenge established assumptions, and connect customer understanding with business strategy, emerging technologies, and experience opportunities.
Preferred Qualifications
- Direct experience researching generative AI, LLM-based experiences, autonomous agents, or human-AI collaboration.
- Experience evaluating trust, delegation, comprehension, customer control, and error recovery in AI-powered experiences.
- Experience developing reusable research methods or evaluation frameworks adopted across multiple product teams.
Experience in financial services or other complex, highly regulated environments.
Skills
- Strategic UX Research & Experience Strategy
- Expert Generative & Exploratory Qualitative Research
- Research Strategy & Intellectual Leadership
- Advanced Research Methodology & Innovation
- Human-AI Interaction & Agentic Experience Research
- AI Experience Evaluation & Measurement
- Advanced Research Synthesis & Evidence Triangulation
- Customer Mental Models & Behavioral Research
- Conceptual Framework Development & Strategic Insight
- Executive Influence & Strategic Storytelling
- Research Craft Leadership & Mentorship
Enterprise Research Capability Development
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, UX Research shapes experiences grounded in deep customer understanding. As artificial intelligence transforms how people discover, decide, and take action, we are advancing our research capabilities to understand the evolving relationships between people and intelligent systems.
We are seeking a Principal UX Researcher who combines exceptional qualitative research expertise, strategic thinking, and methodological innovation to shape how American Express understands, designs, and evaluates AI-powered and agentic experiences. As a senior individual contributor, this person will lead complex research initiatives, influence consequential product and experience decisions, and advance research practices and capabilities across the organization.
The ideal candidate is an accomplished strategic researcher with deep mastery of generative and exploratory qualitative research, exceptional synthesis and storytelling skills, and demonstrated ability to influence senior leaders. They bring intellectual curiosity, original thinking, and the judgment to navigate complex, ambiguous research challenges. They will elevate research excellence across teams through thought leadership, mentorship, and the development of innovative methods and frameworks that advance the practice.
- 10+ years of UX research or applied research experience, with a substantial track record leading complex, strategically significant generative research programs.
- Recognized expertise in qualitative research, including advanced interviewing, contextual inquiry, research design, and interpretive synthesis, with demonstrated ability to develop original insights and conceptual frameworks.
- Demonstrated experience researching AI-powered, conversational, adaptive, or similarly complex emerging technologies, with a strong understanding of the methodological challenges associated with intelligent systems.
- Proven ability to develop or substantially advance research methodologies, evaluation frameworks, or approaches that have influenced research practice beyond individual projects.
- Exceptional strategic judgment and demonstrated ability to influence director-, VP-, or executive-level stakeholders through compelling evidence, original thinking, and sophisticated storytelling.
- Experience providing research thought leadership across teams or complex programs, including guiding research direction, advising on methodological decisions, mentoring researchers, and elevating research standards.
- Strong quantitative literacy and ability to integrate qualitative research, behavioral analytics, survey data, customer feedback, and other evidence into strategically meaningful insights.
Demonstrated ability to navigate ambiguity, challenge established assumptions, and connect customer understanding with business strategy, emerging technologies, and experience opportunities.
Preferred Qualifications
- Direct experience researching generative AI, LLM-based experiences, autonomous agents, or human-AI collaboration.
- Experience evaluating trust, delegation, comprehension, customer control, and error recovery in AI-powered experiences.
- Experience developing reusable research methods or evaluation frameworks adopted across multiple product teams.
Experience in financial services or other complex, highly regulated environments.
Skills
- Strategic UX Research & Experience Strategy
- Expert Generative & Exploratory Qualitative Research
- Research Strategy & Intellectual Leadership
- Advanced Research Methodology & Innovation
- Human-AI Interaction & Agentic Experience Research
- AI Experience Evaluation & Measurement
- Advanced Research Synthesis & Evidence Triangulation
- Customer Mental Models & Behavioral Research
- Conceptual Framework Development & Strategic Insight
- Executive Influence & Strategic Storytelling
- Research Craft Leadership & Mentorship
Enterprise Research Capability Development
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
User Experience Researcher Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Technology & Software25
- Staffing & Recruiting3
- Consulting & Professional Services2
- Retail1
- Insurance1
What Employers Look For
The qualifications that appear most often in user experience researcher jobs.
- 3 or more years of experience conducting qualitative and quantitative user research
- Proficiency with research tools such as UserTesting, Dovetail, Qualtrics, or Lookback
- Experience with methods including usability testing, contextual inquiry, and survey design
- Portfolio demonstrating end-to-end research projects with clear business or product impact
- Ability to translate research findings into actionable recommendations for cross-functional teams
- Bachelor's or master's degree in human-computer interaction, cognitive psychology, or a related field
Tips for Your User Experience Researcher Job Search
Anchor your portfolio around research impact
Hiring managers for user experience researcher roles want to see how your findings changed a product decision, not just that you ran a study. For each case study, state the business question, the method you chose, and the specific outcome your research drove.
Match your method vocabulary to the job description
Some postings prioritize generative and discovery work, others emphasize evaluative and usability testing. Read each description carefully and mirror its method language in your resume so your experience maps directly to what the team actually does.
Apply early to roles that fit
Migrate Mate lists user experience researcher openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a method rationale for the interview
Interviewers frequently ask why you chose a particular method over an alternative. Practice explaining trade-offs out loud, for example why you ran diary studies instead of interviews, so your reasoning is crisp and grounded in real constraints like timeline and access.
Filter openings by research maturity, not just title
A user experience researcher role at a company with no prior research function requires you to build infrastructure and advocate for the discipline from scratch. Look for signals in the posting like team size, reporting structure, and whether a research ops role exists.
Send a focused follow-up after a take-home exercise
If your interview process includes a research proposal or design exercise, send a brief follow-up note referencing one specific question the exercise raised for you. It signals genuine curiosity about the problem and keeps your name active with the hiring team.
User Experience Researcher Jobs: Frequently Asked Questions
Which companies are hiring the most user experience researchers?
The companies hiring the most user experience researchers right now include Collabera, Meta, and Amazon Web Services, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Technology, healthcare, and financial services companies consistently account for the largest share of researcher demand.
How many user experience researcher jobs are remote?
About 69% of user experience researcher openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible research disciplines. Generative and strategic research roles tend to be the most location-flexible, while embedded product team positions more often require some on-site presence for in-person sessions or workshops.
How do you become a user experience researcher?
Start by building foundational skills in core research methods like usability testing, semi-structured interviewing, and survey design through coursework or self-study in human-computer interaction or cognitive psychology. Then build a portfolio of real or project-based case studies that show your process and how your findings influenced a decision. Entry-level roles, contract research positions, and research assistant work at product companies are the most common starting points.
Can you get a user experience researcher job with little or no experience?
Yes, it is possible to break into user experience research without formal job experience by building a portfolio through volunteer projects, redesign case studies, or research on open-source products. Highlight any adjacent experience in customer support, data analysis, or product management that involved gathering and interpreting user feedback. Entry-level and associate researcher roles, along with research operations positions, are the most accessible entry points.
What does the user experience researcher interview process look like?
The user experience researcher interview process typically includes an initial recruiter screen, a hiring manager conversation focused on your research philosophy and past projects, and a portfolio presentation where you walk through one or two case studies in depth. Many companies also include a take-home exercise asking you to design a research plan for a defined problem. Final rounds often involve cross-functional stakeholders like product managers or designers.
Where can I find and apply to user experience researcher jobs?
You can find and apply to user experience researcher jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your experience level, preferred methods, and industry, then apply directly to each listing that fits.
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