Technical Support Visa Sponsorship Jobs in Alabama
Alabama's technical support job market is anchored by major employers like Regions Financial, Protective Life, and ADTRAN in cities including Birmingham, Huntsville, and Anniston. The state's expanding technology and defense sectors, along with strong university pipelines from UAB and Alabama A&M, create consistent demand for skilled technical support professionals seeking visa sponsorship.
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Primary application & end-user support for UKG Pro WFM (Kronos) including but not limited to the following modules Timekeeper, Accruals and Attendance and Analytics. Configure/Support InTouch data capture devices. Design, test, troubleshoot UKG/CRT interfaces between source HR/Payroll systems. Secondary support of other HRIS/Payroll related systems (SAGE People, Cornerstone LMS, etc.). Engage and interact with users to troubleshoot and resolve system issues. Apply and test vendor patches and upgrades. Collaborate with leaders to convert business requirements into technical specifications. Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods. Adhere to all internal and regulatory controls.
Req ID 11693BR
City Albertville
State: Alabama
Company Description
Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.
Key Job Elements
- Support Kronos WFC V8 including but not limited to the following modules Timekeeper, Accruals and Attendance, Activities and Analytics;
- Configure and support InTouch biometric terminals;
- Design, test, and troubleshoot interfaces between Kronos and other internal applications (SAP, PeopleSoft, Baan LN, etc.) using WIM and/or web services;
- Engage and interact with users to troubleshoot and resolve system issues;
- Apply and test vendor patches and upgrades as well as server maintenance with limited business impact;
- Collaborate with leaders to convert business requirements into technical specifications;
- Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods;
- Perform code deployments to other systems (i.e. PeopleSoft);
- Adhere to all Sarbanes-Oxley and Progress Rail auditing and procedural requirements.
Education / Training
- Bachelor degree in CIS, MIS or related Technology field preferred;
- Well-developed analytical and problem solving skills.
Qualifications And Experience
- Minimum 3-5 years of experience in IT support role;
- Able to communicate professionally to both internal and external customers;
- Preferred experience with systems implementations projects;
- Knowledge of Timekeeping (Kronos preferred);
- Highly self-motivated and directed, with extreme care and attention to detail;
- Must be a team player.
Essential And Physical Activities Functions
- Strength – Must be able to lift 40 lbs;
- Motion – The position is primarily in an office setting requiring sitting at the desk the majority of the day; Vision/Hearing Requirements – May spend long periods of time in front of computer screen;
- Work Environment - Will spend the majority of time in office environment, although exposed occasionally to plant facilities requiring exposure to hot and cold environments along with noise exposure;
- Emotional Demands – Must have good communications skills;
- Safety – Not a safety sensitive position but does require the use of PPE when in a production environment.
Benefits
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
- Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
- Subject to position, eligibility, and plan guidelines.
EEO
Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Job Category
Information Technology
PRS Facility Location
Albertville, AL (PRSC Corp HQ) - 001
Job Purpose
Primary application & end-user support for UKG Pro WFM (Kronos) including but not limited to the following modules Timekeeper, Accruals and Attendance and Analytics. Configure/Support InTouch data capture devices. Design, test, troubleshoot UKG/CRT interfaces between source HR/Payroll systems. Secondary support of other HRIS/Payroll related systems (SAGE People, Cornerstone LMS, etc.). Engage and interact with users to troubleshoot and resolve system issues. Apply and test vendor patches and upgrades. Collaborate with leaders to convert business requirements into technical specifications. Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods. Adhere to all internal and regulatory controls.
Req ID 11693BR
City Albertville
State: Alabama
Company Description
Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.
Key Job Elements
- Support Kronos WFC V8 including but not limited to the following modules Timekeeper, Accruals and Attendance, Activities and Analytics;
- Configure and support InTouch biometric terminals;
- Design, test, and troubleshoot interfaces between Kronos and other internal applications (SAP, PeopleSoft, Baan LN, etc.) using WIM and/or web services;
- Engage and interact with users to troubleshoot and resolve system issues;
- Apply and test vendor patches and upgrades as well as server maintenance with limited business impact;
- Collaborate with leaders to convert business requirements into technical specifications;
- Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods;
- Perform code deployments to other systems (i.e. PeopleSoft);
- Adhere to all Sarbanes-Oxley and Progress Rail auditing and procedural requirements.
Education / Training
- Bachelor degree in CIS, MIS or related Technology field preferred;
- Well-developed analytical and problem solving skills.
Qualifications And Experience
- Minimum 3-5 years of experience in IT support role;
- Able to communicate professionally to both internal and external customers;
- Preferred experience with systems implementations projects;
- Knowledge of Timekeeping (Kronos preferred);
- Highly self-motivated and directed, with extreme care and attention to detail;
- Must be a team player.
Essential And Physical Activities Functions
- Strength – Must be able to lift 40 lbs;
- Motion – The position is primarily in an office setting requiring sitting at the desk the majority of the day; Vision/Hearing Requirements – May spend long periods of time in front of computer screen;
- Work Environment - Will spend the majority of time in office environment, although exposed occasionally to plant facilities requiring exposure to hot and cold environments along with noise exposure;
- Emotional Demands – Must have good communications skills;
- Safety – Not a safety sensitive position but does require the use of PPE when in a production environment.
Benefits
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
- Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
- Subject to position, eligibility, and plan guidelines.
EEO
Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Job Category
Information Technology
PRS Facility Location
Albertville, AL (PRSC Corp HQ) - 001
Technical Support Job Roles in Alabama
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Search Technical Support Jobs in AlabamaTechnical Support Jobs in Alabama: Frequently Asked Questions
Which companies sponsor visas for technical support roles in Alabama?
Employers with a track record of H-1B sponsorship for technical support roles in Alabama include Regions Financial in Birmingham, ADTRAN in Huntsville, and Protective Life Corporation. Defense contractors and IT services firms operating near Huntsville's Redstone Arsenal corridor also sponsor technical support staff. Checking USCIS H-1B disclosure data by employer name gives the most accurate picture of each company's sponsorship history.
Which visa types are most common for technical support roles in Alabama?
The H-1B is the most common visa for technical support professionals in Alabama, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a related field such as computer science or information technology. Candidates from Australia may consider the E-3, and those from Canada or Mexico may qualify for the TN visa under the USMCA, which covers certain computer-related occupations.
Which cities in Alabama have the most technical support sponsorship jobs?
Huntsville leads Alabama for technical support sponsorship activity, driven by its aerospace, defense, and technology sector concentrated around Redstone Arsenal and Cummings Research Park. Birmingham is the second-largest hub, with financial services firms and healthcare IT employers. Tuscaloosa and Auburn also generate demand tied to university operations and regional manufacturing technology support.
How to find technical support visa sponsorship jobs in Alabama?
Migrate Mate filters job listings specifically by visa sponsorship status, making it straightforward to browse technical support roles in Alabama without sorting through positions that don't offer sponsorship. You can narrow results by location, role type, and visa category. This saves significant time compared to reviewing unfiltered postings and helps you focus outreach on employers already open to sponsoring international candidates.
Are there any Alabama-specific factors to know when pursuing technical support sponsorship?
Alabama's prevailing wage requirements for H-1B technical support roles are determined by the Department of Labor based on the specific work location, meaning wages in Huntsville may differ from those in Birmingham or smaller metros. The Huntsville technology corridor's strong ties to federal contracting can create additional compliance considerations for employers. Candidates with degrees from Alabama universities like UAB or Alabama A&M may already have employer relationships through campus recruitment programs.
What is the prevailing wage for sponsored technical support jobs in Alabama?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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