Technical Support Visa Sponsorship Jobs in Alabama
Alabama's technical support job market is anchored by major employers like Regions Financial, Protective Life, and ADTRAN in cities including Birmingham, Huntsville, and Anniston. The state's expanding technology and defense sectors, along with strong university pipelines from UAB and Alabama A&M, create consistent demand for skilled technical support professionals seeking visa sponsorship.
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Get Access To All JobsLocation: On site at location listed in job posting.
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
SUMMARY
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Take incoming calls to fulfill servicing requests and provide technical assistance.
- Build rapport and deepen client relationships by resolving issues on the first call.
- Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
- Present needs-based product recommendations to deepen the banking relationship.
- Stay abreast of all changes, developments and enhancements for all systems and products.
- Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
- Navigate effectively and efficiently through multiple systems.
- Possess and demonstrate a high level of professionalism.
- Communicate in a clear, concise and professional manner.
- Provide client focused solutions while being compliant with bank Policies and Procedures.
- Partner with other departments within the organization to fulfill client requests.
- Work closely with Treasury Management Sales, Product and Implementation groups.
- Track client issues to identify product and process improvements or clients at risk due to frequent problems.
- Provide client training and support on the use of TM Products.
- Other duties and projects as assigned.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
CERTIFICATES, LICENSES, REGISTRATIONS
CTP, CCM or AAP preferred.
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Location: On site at location listed in job posting.
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
SUMMARY
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Take incoming calls to fulfill servicing requests and provide technical assistance.
- Build rapport and deepen client relationships by resolving issues on the first call.
- Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
- Present needs-based product recommendations to deepen the banking relationship.
- Stay abreast of all changes, developments and enhancements for all systems and products.
- Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
- Navigate effectively and efficiently through multiple systems.
- Possess and demonstrate a high level of professionalism.
- Communicate in a clear, concise and professional manner.
- Provide client focused solutions while being compliant with bank Policies and Procedures.
- Partner with other departments within the organization to fulfill client requests.
- Work closely with Treasury Management Sales, Product and Implementation groups.
- Track client issues to identify product and process improvements or clients at risk due to frequent problems.
- Provide client training and support on the use of TM Products.
- Other duties and projects as assigned.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
CERTIFICATES, LICENSES, REGISTRATIONS
CTP, CCM or AAP preferred.
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
X formerly Twitter
YouTube
Technical Support Job Roles in Alabama
See all 39+ Technical Support Jobs in Alabama
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Search Technical Support Jobs in AlabamaTechnical Support Jobs in Alabama: Frequently Asked Questions
Which companies sponsor visas for technical support roles in Alabama?
Employers with a track record of H-1B visa sponsorship for technical support roles in Alabama include Regions Financial in Birmingham, ADTRAN in Huntsville, and Protective Life Corporation. Defense contractors and IT services firms operating near Huntsville's Redstone Arsenal corridor also sponsor technical support staff. Checking USCIS H-1B disclosure data by employer name gives the most accurate picture of each company's sponsorship history.
Which visa types are most common for technical support roles in Alabama?
The H-1B is the most common visa for technical support professionals in Alabama, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a related field such as computer science or information technology. Candidates from Australia may consider the E-3 visa, and those from Canada or Mexico may qualify for the TN visa under the USMCA, which covers certain computer-related occupations.
Which cities in Alabama have the most technical support sponsorship jobs?
Huntsville leads Alabama for technical support sponsorship activity, driven by its aerospace, defense, and technology sector concentrated around Redstone Arsenal and Cummings Research Park. Birmingham is the second-largest hub, with financial services firms and healthcare IT employers. Tuscaloosa and Auburn also generate demand tied to university operations and regional manufacturing technology support.
How to find technical support visa sponsorship jobs in Alabama?
Migrate Mate filters job listings specifically by visa sponsorship status, making it straightforward to browse technical support roles in Alabama without sorting through positions that don't offer sponsorship. You can narrow results by location, role type, and visa category. This saves significant time compared to reviewing unfiltered postings and helps you focus outreach on employers already open to sponsoring international candidates.
Are there any Alabama-specific factors to know when pursuing technical support sponsorship?
Alabama's prevailing wage requirements for H-1B technical support roles are determined by the Department of Labor based on the specific work location, meaning wages in Huntsville may differ from those in Birmingham or smaller metros. The Huntsville technology corridor's strong ties to federal contracting can create additional compliance considerations for employers. Candidates with degrees from Alabama universities like UAB or Alabama A&M may already have employer relationships through campus recruitment programs.
What is the prevailing wage for sponsored technical support jobs in Alabama?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.