Customer Specialist Visa Sponsorship Jobs in Colorado
Customer specialist roles in Colorado attract international candidates drawn to the state's growing tech and outdoor recreation industries, with employers in Denver, Boulder, and Colorado Springs actively hiring. Companies like Zoom, Salesforce, and various SaaS firms with Colorado offices have sponsored visas for customer-facing roles requiring specialized product or technical knowledge.
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Get Access To All JobsINTRODUCTION
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!
We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.
JOB DESCRIPTION
A Vertafore employee in this position, as Customer Support Specialist I, will focus on the customer service experience by identifying and resolving basic customer issues with Vertafore products, and documenting case resolution. The individual will be excited to expand their ability to troubleshoot computer software, networks, database platforms, and operating systems in an inbound customer service environment. They would strive to support cutting-edge software solutions. Resolve all client systems problems within established time frames and directly impacts the customer’s ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making. Serves as the “face” of Vertafore with our customers.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
- Applies and demonstrates basic product knowledge while adhering to standard operating procedures to resolve customer issues
- Provides coverage of in-bound interactions which may include calls, chats, emails and cases
- Educates customers to help them understand an issue and how-to self-serve should it reoccur
- Consistently applies product knowledge obtained in Vertafore’s Bootcamp training and daily activities, support procedures and policies to address client and departmental needs with individualized oversight
- Problem tracking to determine trends or patterns to client system problems
- Coordinates problem resolution with various internal contacts
- Demonstrates ability to assist peers in performing similar customer support duties
If you have the below special skills, or have a desire to learn more about these areas, let us know! You may be placed on a team where you have an opportunity to leverage your knowledge.
If you have experience with the below, you may be a good fit for our ImageRight and WorkSmart teams!
- SQL
- Windows OS & Windows server environments
If you have experience with the below, you may be a good fit for our AMS360 Accounting team!
- General accounting and/or bookkeeping experience
Why Vertafore is the place for you: Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plan & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Additional Requirements and Details:
- Travel required up to 10% of the time.
- Located and working from an office location.
- Occasional lifting and/or moving up to 10 pounds.
- Frequent repetitive hand and arm movements required to operate a computer.
- Specific vision abilities required by this job include close vision (working on a computer, etc.).
- Frequent sitting and/or standing.
LI-HYBRID
THE VERTAFORE STORY
Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.
- Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.
- Win Together: We work together as one team, showing empathy and respect along the way.
- Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.
- Say It, Do It: We honor every one of our commitments because integrity is important to us.
- Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.
- We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
INTRODUCTION
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!
We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.
JOB DESCRIPTION
A Vertafore employee in this position, as Customer Support Specialist I, will focus on the customer service experience by identifying and resolving basic customer issues with Vertafore products, and documenting case resolution. The individual will be excited to expand their ability to troubleshoot computer software, networks, database platforms, and operating systems in an inbound customer service environment. They would strive to support cutting-edge software solutions. Resolve all client systems problems within established time frames and directly impacts the customer’s ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making. Serves as the “face” of Vertafore with our customers.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
- Applies and demonstrates basic product knowledge while adhering to standard operating procedures to resolve customer issues
- Provides coverage of in-bound interactions which may include calls, chats, emails and cases
- Educates customers to help them understand an issue and how-to self-serve should it reoccur
- Consistently applies product knowledge obtained in Vertafore’s Bootcamp training and daily activities, support procedures and policies to address client and departmental needs with individualized oversight
- Problem tracking to determine trends or patterns to client system problems
- Coordinates problem resolution with various internal contacts
- Demonstrates ability to assist peers in performing similar customer support duties
If you have the below special skills, or have a desire to learn more about these areas, let us know! You may be placed on a team where you have an opportunity to leverage your knowledge.
If you have experience with the below, you may be a good fit for our ImageRight and WorkSmart teams!
- SQL
- Windows OS & Windows server environments
If you have experience with the below, you may be a good fit for our AMS360 Accounting team!
- General accounting and/or bookkeeping experience
Why Vertafore is the place for you: Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plan & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Additional Requirements and Details:
- Travel required up to 10% of the time.
- Located and working from an office location.
- Occasional lifting and/or moving up to 10 pounds.
- Frequent repetitive hand and arm movements required to operate a computer.
- Specific vision abilities required by this job include close vision (working on a computer, etc.).
- Frequent sitting and/or standing.
LI-HYBRID
THE VERTAFORE STORY
Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.
- Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.
- Win Together: We work together as one team, showing empathy and respect along the way.
- Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.
- Say It, Do It: We honor every one of our commitments because integrity is important to us.
- Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.
- We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Customer Specialist Job Roles in Colorado
See all 140+ Customer Specialist Jobs in Colorado
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Search Customer Specialist Jobs in ColoradoCustomer Specialist Jobs in Colorado: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Colorado?
Technology companies with Colorado offices are among the more active sponsors for customer specialist roles. Firms like Salesforce, Zoom, Pax8, and various SaaS and cloud infrastructure companies headquartered or with significant operations in Denver and Boulder have filed H-1B visa petitions for customer-facing specialist positions. Employers in the telecommunications and aerospace sectors, including companies in the Colorado Springs corridor, also appear in sponsorship records.
Which visa types are most common for customer specialist roles in Colorado?
The H-1B is the most common visa category for customer specialist roles in Colorado, provided the position qualifies as a specialty occupation, meaning it typically requires a bachelor's degree in a specific technical or business field. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may explore TN visa status under USMCA if the role aligns with eligible occupation categories. L-1 visa transfers are also possible for specialists moving within a multinational company.
Which cities in Colorado have the most customer specialist sponsorship jobs?
Denver is by far the largest market for customer specialist sponsorship jobs in Colorado, driven by its concentration of technology, financial services, and healthcare companies. Boulder follows closely, with a dense cluster of SaaS startups and growth-stage tech firms. Colorado Springs has notable activity tied to defense contractors, telecommunications providers, and government technology companies, some of which sponsor international workers for technical customer-facing roles.
How to find customer specialist visa sponsorship jobs in Colorado?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for customer specialist roles in Colorado without sifting through positions that won't consider international candidates. The platform surfaces openings from companies with documented sponsorship histories, which is particularly useful for customer specialist roles where sponsorship eligibility depends on how the employer has structured the position and its degree requirements.
Are there state-specific considerations for customer specialist visa sponsorship in Colorado?
Colorado's strong university system, including the University of Colorado and Colorado State University, produces a pipeline of international students on OPT who often target customer specialist roles as a path to employer sponsorship. The state's prevailing wage requirements for H-1B positions are determined by the Department of Labor based on the Denver or relevant metropolitan statistical area, and employers must certify they are paying the required wage level before a petition is filed.
What is the prevailing wage for sponsored customer specialist jobs in Colorado?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.