Customer Specialist Visa Sponsorship Jobs in New York
New York's customer specialist roles span financial services firms in Manhattan, tech companies in the Flatiron District, and global media organizations across the five boroughs. Major employers including JPMorgan Chase, Salesforce, and American Express have established sponsorship track records. International candidates with client-facing expertise and relevant degrees compete for a concentrated pool of H-1B visa and other work visa opportunities here.
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Responsible for contacting and working with customers who are delinquent on loans. The role focuses on arranging payment alternatives to resolve past due situations, reduce risk, and maintain positive customer relationships. Duties include performing inbound and outbound calls (manual and AutoDial), referring customers to appropriate departments through warm transfers, and conducting skip-tracing when necessary.
Responsibilities:
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Initiate contact with consumer borrowers in delinquency to collect past due payments and assess repayment options, while maintaining compliance with all applicable state and federal laws and regulations. Evaluate documentation to determine ability to repay and identify appropriate solutions, such as repayment plans, loan workouts, or other assistance options.
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Perform inbound and outbound calls (manual and AutoDial) to communicate repayment options and handle inquiries from internal departments and customers regarding loans. Document all call outcomes accurately and ensure adherence to state-specific compliance requirements.
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Conduct research and account reviews on high-risk loans, analyzing financial statements and loan opening documents to assess recovery likelihood. Identify and identify high risk situations and escalate issues to management with recommended actions.
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Utilize internal collections and accounting systems to manage accounts, resolve problematic situations, and refer complex issues to supervisors as needed. Understand workflows necessary for account maintenance and corrections through resolution, ensuring timely and accurate processing.
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Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
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Promote an environment that supports belonging and reflects the M&T Bank brand.
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Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
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Complete other related duties as assigned.
Managerial/Supervisory Responsibilities:
Minimum Qualifications:
A combined 2 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience.
Working knowledge of word processing and spreadsheet software.
Strong written and verbal communication skills.
Detail oriented.
Motivated, team player.
Strong analytical ability and problem solving skills.
Strong work ethic and ability to work independently.
Preferred Qualifications:
Associate’s degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America
Overview:
Responsible for contacting and working with customers who are delinquent on loans. The role focuses on arranging payment alternatives to resolve past due situations, reduce risk, and maintain positive customer relationships. Duties include performing inbound and outbound calls (manual and AutoDial), referring customers to appropriate departments through warm transfers, and conducting skip-tracing when necessary.
Responsibilities:
-
Initiate contact with consumer borrowers in delinquency to collect past due payments and assess repayment options, while maintaining compliance with all applicable state and federal laws and regulations. Evaluate documentation to determine ability to repay and identify appropriate solutions, such as repayment plans, loan workouts, or other assistance options.
-
Perform inbound and outbound calls (manual and AutoDial) to communicate repayment options and handle inquiries from internal departments and customers regarding loans. Document all call outcomes accurately and ensure adherence to state-specific compliance requirements.
-
Conduct research and account reviews on high-risk loans, analyzing financial statements and loan opening documents to assess recovery likelihood. Identify and identify high risk situations and escalate issues to management with recommended actions.
-
Utilize internal collections and accounting systems to manage accounts, resolve problematic situations, and refer complex issues to supervisors as needed. Understand workflows necessary for account maintenance and corrections through resolution, ensuring timely and accurate processing.
-
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
-
Promote an environment that supports belonging and reflects the M&T Bank brand.
-
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
-
Complete other related duties as assigned.
Managerial/Supervisory Responsibilities:
Minimum Qualifications:
A combined 2 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience.
Working knowledge of word processing and spreadsheet software.
Strong written and verbal communication skills.
Detail oriented.
Motivated, team player.
Strong analytical ability and problem solving skills.
Strong work ethic and ability to work independently.
Preferred Qualifications:
Associate’s degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Getzville, New York, United States of America
Customer Specialist Job Roles in New York
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Search Customer Specialist Jobs in New YorkCustomer Specialist Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer specialists in New York?
Financial services giants like Citigroup, JPMorgan Chase, and Goldman Sachs regularly sponsor customer specialists, as do enterprise technology firms such as Salesforce, IBM, and Oracle with large New York offices. Global consulting firms and media companies headquartered in Manhattan also have documented sponsorship histories. Sponsorship willingness varies by team, headcount, and role seniority, so verifying with each employer directly is important.
Which visa types are most common for customer specialist roles in New York?
The H-1B is the most common visa for customer specialist roles in New York when the position qualifies as a specialty occupation, typically requiring a bachelor's degree in a directly related field such as business, communications, or information systems. The L-1B is another pathway for candidates transferring intracompany. Candidates from Australia may qualify for the E-3 visa, and those from Canada or Mexico may be eligible for TN visa status, depending on the specific job duties.
Which cities in New York have the most customer specialist sponsorship jobs?
New York City accounts for the overwhelming majority of customer specialist sponsorship opportunities in the state, with Manhattan's Midtown and Lower Manhattan financial districts and the Flatiron tech corridor being the densest hiring areas. Buffalo and Rochester have a smaller but active base of sponsoring employers, particularly in healthcare technology and regional banking. Remote-eligible roles posted by New York-headquartered firms can also appear in this category.
How to find customer specialist visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer specialist openings in New York without sorting through roles that don't offer sponsorship. You can narrow results by location and role type to focus on New York-based positions. Because sponsorship requirements are confirmed at the listing level, you spend less time on outreach that leads nowhere.
Are there state-specific considerations for customer specialist sponsorship in New York?
New York employers filing H-1B petitions for customer specialists must meet Department of Labor prevailing wage requirements for the specific metropolitan area, which are generally higher in New York City than in the rest of the state. The city's density of Fortune 500 headquarters means more employers have established immigration counsel and sponsorship infrastructure. Candidates with degrees from New York universities such as NYU, Columbia, or Cornell may have stronger alumni networks with sponsoring firms.
What is the prevailing wage for sponsored customer specialist jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.