Customer Specialist Visa Sponsorship Jobs in New York
New York's customer specialist roles span financial services firms in Manhattan, tech companies in the Flatiron District, and global media organizations across the five boroughs. Major employers including JPMorgan Chase, Salesforce, and American Express have established sponsorship track records. International candidates with client-facing expertise and relevant degrees compete for a concentrated pool of H-1B visa and other work visa opportunities here.
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Get Access To All JobsINTRODUCTION
The Customer Complaint Specialist is responsible for ensuring timely tracking and investigation of customer complaints. This position reports directly to the Customer Complaint Supervisor.
Responsibilities
- Tracking and logging of complaint intakes
- Monitoring and trending of complaint data
- Conducting complaint investigations
- Reporting on complaint trends and driving resolution activities
- Reporting escalated complaints to the Legal Department and appropriate regulatory bodies (as necessary)
- Communicating closed complaints to Customer Service
QUALIFICATIONS
- Must comply with GMP requirements; specific functions and documents will be discussed in GMP and on the job training
- Strong computer knowledge with Microsoft Office is required
- Project Management skills are required
- Must have excellent verbal, written and interpersonal communication skills
- Must be organized and able to keep records
- Experience in R&D, Quality or Production in the Dietary Supplement, Food or Pharmaceutical Industry is a plus
- Experience with FDA, GMP regulated industries a plus
- Must be able to lift 50lbs
- Work environment may be exposed to powders, chemicals, and allergens (peanuts, tree nuts, milk, dairy, eggs, wheat, gluten, soy, fish, and shellfish)
- Ability to work in a physically challenging environment, including bending, twisting, and standing for up to 8 hours is this something you would be comfortable with
WE PROUDLY OFFER
Medical, Dental, Vision, 401K with Company Match, Pet insurance and more!
We reward the hard work of our team members with fun and exciting company events, Summer Picnic, Festive Packages, Holiday Celebrations, and associate referral bonuses!
Founded in 2011, Piping Rock Health Products has gone on to win Long Island’s Top Workplaces Award 6 years in a row & securing the spot as Top Supplement Manufacturing Company 2024 by Food Business Review! Supported by a group of vitamin visionaries with over 40 years of industry experience and a carefully curated team of talented associates. Piping Rock is a global vitamin and supplement manufacturer with an unwavering commitment to creating quality wellness products. We believe that family always comes first, and that the dedication of our associates is the key ingredient to our success.
We are a drug free workplace, regulated by the FDA, required to follow Federal Guidelines; therefore in order to start as well as maintain employment, you must be able to successfully clear drug screening processes, which include testing for all illegal substances per Federal Guidelines.
Piping Rock Health Products, INC is an Equal Opportunity Employer.
INTRODUCTION
The Customer Complaint Specialist is responsible for ensuring timely tracking and investigation of customer complaints. This position reports directly to the Customer Complaint Supervisor.
Responsibilities
- Tracking and logging of complaint intakes
- Monitoring and trending of complaint data
- Conducting complaint investigations
- Reporting on complaint trends and driving resolution activities
- Reporting escalated complaints to the Legal Department and appropriate regulatory bodies (as necessary)
- Communicating closed complaints to Customer Service
QUALIFICATIONS
- Must comply with GMP requirements; specific functions and documents will be discussed in GMP and on the job training
- Strong computer knowledge with Microsoft Office is required
- Project Management skills are required
- Must have excellent verbal, written and interpersonal communication skills
- Must be organized and able to keep records
- Experience in R&D, Quality or Production in the Dietary Supplement, Food or Pharmaceutical Industry is a plus
- Experience with FDA, GMP regulated industries a plus
- Must be able to lift 50lbs
- Work environment may be exposed to powders, chemicals, and allergens (peanuts, tree nuts, milk, dairy, eggs, wheat, gluten, soy, fish, and shellfish)
- Ability to work in a physically challenging environment, including bending, twisting, and standing for up to 8 hours is this something you would be comfortable with
WE PROUDLY OFFER
Medical, Dental, Vision, 401K with Company Match, Pet insurance and more!
We reward the hard work of our team members with fun and exciting company events, Summer Picnic, Festive Packages, Holiday Celebrations, and associate referral bonuses!
Founded in 2011, Piping Rock Health Products has gone on to win Long Island’s Top Workplaces Award 6 years in a row & securing the spot as Top Supplement Manufacturing Company 2024 by Food Business Review! Supported by a group of vitamin visionaries with over 40 years of industry experience and a carefully curated team of talented associates. Piping Rock is a global vitamin and supplement manufacturer with an unwavering commitment to creating quality wellness products. We believe that family always comes first, and that the dedication of our associates is the key ingredient to our success.
We are a drug free workplace, regulated by the FDA, required to follow Federal Guidelines; therefore in order to start as well as maintain employment, you must be able to successfully clear drug screening processes, which include testing for all illegal substances per Federal Guidelines.
Piping Rock Health Products, INC is an Equal Opportunity Employer.
Customer Specialist Job Roles in New York
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Search Customer Specialist Jobs in New YorkCustomer Specialist Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer specialists in New York?
Financial services giants like Citigroup, JPMorgan Chase, and Goldman Sachs regularly sponsor customer specialists, as do enterprise technology firms such as Salesforce, IBM, and Oracle with large New York offices. Global consulting firms and media companies headquartered in Manhattan also have documented sponsorship histories. Sponsorship willingness varies by team, headcount, and role seniority, so verifying with each employer directly is important.
Which visa types are most common for customer specialist roles in New York?
The H-1B is the most common visa for customer specialist roles in New York when the position qualifies as a specialty occupation, typically requiring a bachelor's degree in a directly related field such as business, communications, or information systems. The L-1B is another pathway for candidates transferring intracompany. Candidates from Australia may qualify for the E-3 visa, and those from Canada or Mexico may be eligible for TN visa status, depending on the specific job duties.
Which cities in New York have the most customer specialist sponsorship jobs?
New York City accounts for the overwhelming majority of customer specialist sponsorship opportunities in the state, with Manhattan's Midtown and Lower Manhattan financial districts and the Flatiron tech corridor being the densest hiring areas. Buffalo and Rochester have a smaller but active base of sponsoring employers, particularly in healthcare technology and regional banking. Remote-eligible roles posted by New York-headquartered firms can also appear in this category.
How to find customer specialist visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer specialist openings in New York without sorting through roles that don't offer sponsorship. You can narrow results by location and role type to focus on New York-based positions. Because sponsorship requirements are confirmed at the listing level, you spend less time on outreach that leads nowhere.
Are there state-specific considerations for customer specialist sponsorship in New York?
New York employers filing H-1B petitions for customer specialists must meet Department of Labor prevailing wage requirements for the specific metropolitan area, which are generally higher in New York City than in the rest of the state. The city's density of Fortune 500 headquarters means more employers have established immigration counsel and sponsorship infrastructure. Candidates with degrees from New York universities such as NYU, Columbia, or Cornell may have stronger alumni networks with sponsoring firms.
What is the prevailing wage for sponsored customer specialist jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.