Customer Specialist Visa Sponsorship Jobs in New York
New York's customer specialist roles span financial services firms in Manhattan, tech companies in the Flatiron District, and global media organizations across the five boroughs. Major employers including JPMorgan Chase, Salesforce, and American Express have established sponsorship track records. International candidates with client-facing expertise and relevant degrees compete for a concentrated pool of H-1B visa and other work visa opportunities here.
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Get Access To All JobsINTRODUCTION
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage. Customer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
ROLE AND RESPONSIBILITIES:
- Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
- Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
- Be responsible for driving customer adoption and success.
- Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
- Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
- As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.
BASIC QUALIFICATIONS:
- Excellent communication skills (verbal & written) in English and Spanish, along with strong customer handling skills.
- Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
- Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
- Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
- 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
- Understanding of customer challenges in large mainframe environment and the ability to address them.
- Good understanding of cloud technologies.
- BS degree in Computer Science or related technical field OR equivalent experience.
PREFERRED QUALIFICATIONS:
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
COMPENSATION
- Min salary: 114,525
- Max salary: 190,875
- Min Salary - NEW: 114,525
- Max Salary - NEW: 190,875
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
INTRODUCTION
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage. Customer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy!
ROLE AND RESPONSIBILITIES:
- Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level.
- Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice.
- Be responsible for driving customer adoption and success.
- Serve as an escalation point for customer issues impacting their success to drive risk mitigation.
- Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction.
- As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems.
BASIC QUALIFICATIONS:
- Excellent communication skills (verbal & written) in English and Spanish, along with strong customer handling skills.
- Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently.
- Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience.
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
- Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas.
- 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security).
- Understanding of customer challenges in large mainframe environment and the ability to address them.
- Good understanding of cloud technologies.
- BS degree in Computer Science or related technical field OR equivalent experience.
PREFERRED QUALIFICATIONS:
- Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred.
- Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops.
COMPENSATION
- Min salary: 114,525
- Max salary: 190,875
- Min Salary - NEW: 114,525
- Max Salary - NEW: 190,875
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, you’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
Customer Specialist Job Roles in New York
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Search Customer Specialist Jobs in New YorkCustomer Specialist Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for customer specialists in New York?
Financial services giants like Citigroup, JPMorgan Chase, and Goldman Sachs regularly sponsor customer specialists, as do enterprise technology firms such as Salesforce, IBM, and Oracle with large New York offices. Global consulting firms and media companies headquartered in Manhattan also have documented sponsorship histories. Sponsorship willingness varies by team, headcount, and role seniority, so verifying with each employer directly is important.
Which visa types are most common for customer specialist roles in New York?
The H-1B is the most common visa for customer specialist roles in New York when the position qualifies as a specialty occupation, typically requiring a bachelor's degree in a directly related field such as business, communications, or information systems. The L-1B is another pathway for candidates transferring intracompany. Candidates from Australia may qualify for the E-3 visa, and those from Canada or Mexico may be eligible for TN visa status, depending on the specific job duties.
Which cities in New York have the most customer specialist sponsorship jobs?
New York City accounts for the overwhelming majority of customer specialist sponsorship opportunities in the state, with Manhattan's Midtown and Lower Manhattan financial districts and the Flatiron tech corridor being the densest hiring areas. Buffalo and Rochester have a smaller but active base of sponsoring employers, particularly in healthcare technology and regional banking. Remote-eligible roles posted by New York-headquartered firms can also appear in this category.
How to find customer specialist visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer specialist openings in New York without sorting through roles that don't offer sponsorship. You can narrow results by location and role type to focus on New York-based positions. Because sponsorship requirements are confirmed at the listing level, you spend less time on outreach that leads nowhere.
Are there state-specific considerations for customer specialist sponsorship in New York?
New York employers filing H-1B petitions for customer specialists must meet Department of Labor prevailing wage requirements for the specific metropolitan area, which are generally higher in New York City than in the rest of the state. The city's density of Fortune 500 headquarters means more employers have established immigration counsel and sponsorship infrastructure. Candidates with degrees from New York universities such as NYU, Columbia, or Cornell may have stronger alumni networks with sponsoring firms.
What is the prevailing wage for sponsored customer specialist jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.