Customer Specialist Visa Sponsorship Jobs in New Jersey
Customer specialist roles in New Jersey draw strong demand from financial services firms in Jersey City, pharmaceutical companies along the Route 1 corridor, and major logistics employers statewide. Companies including JPMorgan Chase, Cognizant, and Johnson & Johnson have established hiring pipelines here, making New Jersey one of the more active states for customer specialist visa sponsorship.
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Get Access To All JobsINTRODUCTION
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.
ROLE AND RESPONSIBILITIES
MetTel is looking for an Onboarding Manager to join their operations team in Holmdel, New Jersey!
Onboarding is a critical function that drives customer success and migrations, by providing a world class experience to every client. This role will ensure all customers have a clear understanding of the migration process and help prepare the client for the transition. They will be responsible for getting the steady state built to drive revenue and customer satisfaction.
- Proactively manage initial account setup to drive ease of doing business with MetTel
- Operational director of all internal teams involved in the setup of the client, and process improvements overall
- Assist with driving migration success and continuously highlighting the value of the partnership
- Point of escalation for customer and internal advocate
- Responsible for explaining and implementing contract and purchased services
- Key resource for initial customer portal setup and training for adoption
- Ensure client delivery of key reports and deliverables to prepare New Client Services
- Schedules kickoff call and prepares customer for transition
DESIRED QUALIFICATIONS:
- Excellent verbal and written communication skills
- Ability to stay organized and provide a consistent customer experience
- Customer focused, with self-sufficient problem solving skills
- Strong interpersonal skills and the ability to build relationships both internally and externally
- Exceptional time management and multitasking ability, despite a high volume of assigned projects with competing timelines
- Ability to interface comfortably with senior executives and all levels within an organization
- Telecommunications experience is a plus, but not required
The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $100,000 annually. Pay varies by work location and may also depend on job-related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
INTRODUCTION
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.
ROLE AND RESPONSIBILITIES
MetTel is looking for an Onboarding Manager to join their operations team in Holmdel, New Jersey!
Onboarding is a critical function that drives customer success and migrations, by providing a world class experience to every client. This role will ensure all customers have a clear understanding of the migration process and help prepare the client for the transition. They will be responsible for getting the steady state built to drive revenue and customer satisfaction.
- Proactively manage initial account setup to drive ease of doing business with MetTel
- Operational director of all internal teams involved in the setup of the client, and process improvements overall
- Assist with driving migration success and continuously highlighting the value of the partnership
- Point of escalation for customer and internal advocate
- Responsible for explaining and implementing contract and purchased services
- Key resource for initial customer portal setup and training for adoption
- Ensure client delivery of key reports and deliverables to prepare New Client Services
- Schedules kickoff call and prepares customer for transition
DESIRED QUALIFICATIONS:
- Excellent verbal and written communication skills
- Ability to stay organized and provide a consistent customer experience
- Customer focused, with self-sufficient problem solving skills
- Strong interpersonal skills and the ability to build relationships both internally and externally
- Exceptional time management and multitasking ability, despite a high volume of assigned projects with competing timelines
- Ability to interface comfortably with senior executives and all levels within an organization
- Telecommunications experience is a plus, but not required
The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $100,000 annually. Pay varies by work location and may also depend on job-related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Customer Specialist Job Roles in New Jersey
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Search Customer Specialist Jobs in New JerseyCustomer Specialist Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer specialists in New Jersey?
Financial services firms concentrated in Jersey City, such as JPMorgan Chase and Goldman Sachs, sponsor customer specialists through H-1B visa and other work visas. Pharmaceutical and life sciences employers along the Route 1 corridor, including Johnson & Johnson and Novo Nordisk, also hire and sponsor in this role. IT services companies like Cognizant and Infosys, which have significant New Jersey operations, are among the more frequent H-1B filers for customer-facing specialist positions.
Which visa types are most common for customer specialist roles in New Jersey?
The H-1B is the most commonly used visa for customer specialist roles in New Jersey, particularly when the position requires a bachelor's degree in a specific field such as business, communications, or information technology. Candidates already in the U.S. on F-1 OPT or STEM OPT often fill customer specialist roles while their employer prepares an H-1B petition. The L-1B intracompany transferee visa is also relevant for multinational firms moving specialized employees into New Jersey offices.
Which cities in New Jersey have the most customer specialist sponsorship jobs?
Jersey City and Newark generate the highest volume of customer specialist sponsorship opportunities, driven by their proximity to New York City and concentration of financial services and tech employers. Parsippany and Florham Park in Morris County host regional headquarters for several multinational corporations that sponsor visa holders. Princeton and New Brunswick, anchored by the Route 1 biotech and pharma corridor, also see steady demand for customer specialists with technical or scientific domain knowledge.
How to find customer specialist visa sponsorship jobs in New Jersey?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search customer specialist roles in New Jersey without sorting through positions that don't offer sponsorship. The platform aggregates openings from employers with documented H-1B filing histories, which is particularly useful in New Jersey given how spread out the hiring hubs are across Jersey City, Parsippany, and the Route 1 corridor. Setting a New Jersey location filter on Migrate Mate narrows results to roles where sponsorship is an active part of the offer.
Are there any state-specific considerations for customer specialist visa sponsorship in New Jersey?
New Jersey's prevailing wage requirements under H-1B rules reflect the state's high cost of living, meaning employers must meet wage thresholds set by the Department of Labor for the specific county and occupation. Customer specialist roles that span client relationship management and technical support may qualify as specialty occupations if the employer can document that a bachelor's degree in a related field is a standard entry requirement. New Jersey's proximity to major universities, including Rutgers and Stevens Institute of Technology, also means employers here are accustomed to sponsoring recent graduates transitioning from OPT.
What is the prevailing wage for sponsored customer specialist jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.