Customer Specialist Visa Sponsorship Jobs in Rhode Island
Customer specialist roles in Rhode Island are concentrated in Providence and its surrounding suburbs, where financial services firms, healthcare networks, and insurance companies anchor the local hiring market. Employers like Amica Mutual, CVS Health, and Lifespan have historically supported visa sponsorship for qualified candidates in customer-facing specialist positions.
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Get Access To All JobsAbout Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About this role
This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.
Key Responsibilities
- Support the Vi-US Sales Team with Customer Returns and Warranty Claims. Liaise with customers to process RGA’s.
- Data management, user support, and system maintenance
- Work within our CRM to manage customer tickets and communication
- Work within our ERP system to process orders, returns, and credits.
- Provide Warranty processes with Sales team as needed and requested
- Provide Simplified Warranty process training to 3rd party reps and wholesale partners, as needed
- Generate monthly statistics for RGAs, or as requested
- Monitor trends within new requests and communicate observations with the Supply Chain and Returns Lead.
- Answer customer calls regarding Warranty and Returns by monitoring a shared phone line
- Review product failures for warranty consideration
- Visually inspect and test returned equipment to validate failure
- Investigate a failure or malfunction and determine if it is due to a defect in the manufacturing process.
- Additional tasks as may be required by the course of business
- Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
- Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
- Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
- Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
- Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
- Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- Promotes, when required, sells a variety of products/services to ensure business targets are met.
- Provides, when required, after-sales support for various client contracts.
Required Qualifications
High School Diploma/GED with 2+ years of experience operating within a service desk, help desk, or contact center environment or an Associates Degree with 1+ years of experience operating within a service desk, help desk, or contact center environment.
Preferred Qualifications
- Bachelor’s Degree
- SAP knowledge
- Technical courses in Plumbing, Heating, and Controls, or a related discipline.
- Excellent verbal and written communication skills
- Strong analytical thinking and problem-solving abilities
- Experience in Microsoft Office, especially Excel
- Self-motivated, reliable, strong organizational skills
- Show up to work on time and completing each shift
- Maintain assigned break and lunch schedules
Pay Range
The annual salary for this position is between $43,500.00 - $87,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here.
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 29 May 2026.
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About this role
This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.
Key Responsibilities
- Support the Vi-US Sales Team with Customer Returns and Warranty Claims. Liaise with customers to process RGA’s.
- Data management, user support, and system maintenance
- Work within our CRM to manage customer tickets and communication
- Work within our ERP system to process orders, returns, and credits.
- Provide Warranty processes with Sales team as needed and requested
- Provide Simplified Warranty process training to 3rd party reps and wholesale partners, as needed
- Generate monthly statistics for RGAs, or as requested
- Monitor trends within new requests and communicate observations with the Supply Chain and Returns Lead.
- Answer customer calls regarding Warranty and Returns by monitoring a shared phone line
- Review product failures for warranty consideration
- Visually inspect and test returned equipment to validate failure
- Investigate a failure or malfunction and determine if it is due to a defect in the manufacturing process.
- Additional tasks as may be required by the course of business
- Works, independently, to confer with customers who contacts the organization by telephone or electronically, provides scripted information about organization products or services, discusses customer accounts, and obtains or addresses customer complaints. Provides ability to deviate from the script to address moderately complex inquiries.
- Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries.
- Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel.
- Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions.
- Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation.
- Confers, when required, with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- Promotes, when required, sells a variety of products/services to ensure business targets are met.
- Provides, when required, after-sales support for various client contracts.
Required Qualifications
High School Diploma/GED with 2+ years of experience operating within a service desk, help desk, or contact center environment or an Associates Degree with 1+ years of experience operating within a service desk, help desk, or contact center environment.
Preferred Qualifications
- Bachelor’s Degree
- SAP knowledge
- Technical courses in Plumbing, Heating, and Controls, or a related discipline.
- Excellent verbal and written communication skills
- Strong analytical thinking and problem-solving abilities
- Experience in Microsoft Office, especially Excel
- Self-motivated, reliable, strong organizational skills
- Show up to work on time and completing each shift
- Maintain assigned break and lunch schedules
Pay Range
The annual salary for this position is between $43,500.00 - $87,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits
Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here.
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 29 May 2026.
Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Customer Specialist Job Roles in Rhode Island
See all 31+ Customer Specialist Jobs in Rhode Island
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Search Customer Specialist Jobs in Rhode IslandCustomer Specialist Jobs in Rhode Island: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Rhode Island?
Financial services and insurance companies lead sponsorship activity for customer specialist roles in Rhode Island. Amica Mutual, headquartered in Lincoln, and Textron in Providence have sponsored work visas for customer-facing positions. Healthcare employers including Lifespan and Care New England also appear in sponsorship filings. Sponsorship decisions depend on the specific role, the candidate's qualifications, and the employer's current hiring priorities.
Which visa types are most common for customer specialist roles in Rhode Island?
The H-1B visa is the most common work visa for customer specialist roles where the position requires a bachelor's degree in a specific field, such as business, communications, or a technical discipline. TN visas are available for Canadian and Mexican nationals in qualifying professional categories. Employers may also support O-1 visa petitions for candidates with demonstrated exceptional ability. Eligibility depends on how the employer defines the role's degree requirements.
Which cities in Rhode Island have the most customer specialist sponsorship jobs?
Providence accounts for the largest share of customer specialist sponsorship jobs in Rhode Island, given its concentration of corporate headquarters, financial institutions, and healthcare systems. Warwick and Cranston also see activity, particularly from insurance and retail service employers. Lincoln is worth noting due to Amica Mutual's presence. Rhode Island is a small state, so many employers commute-accessible from Providence draw the broadest candidate pool.
How to find customer specialist visa sponsorship jobs in Rhode Island?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer specialist openings in Rhode Island without sorting through roles that don't offer sponsorship. You can filter by state and role type to surface positions at Providence-area employers in insurance, healthcare, and financial services. Creating an account lets you track new postings as they appear for this role category.
Are there any state-specific considerations for customer specialist sponsorship jobs in Rhode Island?
Rhode Island's relatively small labor market means fewer total sponsorship openings compared to larger states, but competition for those roles can also be narrower. The state's economy is heavily anchored in financial services, healthcare, and higher education, so customer specialist roles tied to those industries see the most consistent sponsorship activity. Brown University and the University of Rhode Island also generate a pipeline of international graduates who pursue customer specialist positions locally.
What is the prevailing wage for sponsored customer specialist jobs in Rhode Island?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.