Customer Specialist Visa Sponsorship Jobs in Virginia
Virginia's customer specialist roles span federal contractors in Northern Virginia, financial services firms in Richmond, and defense technology companies in the Hampton Roads corridor. Major employers like Booz Allen Hamilton, Leidos, and Capital One have established visa sponsorship programs, making Virginia one of the more active states for internationally hired customer-facing professionals.
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Get Access To All JobsINTRODUCTION
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Retirement Benefits Customer Support Specialist
Pay: $17.50 – Please note this pay rate may be below your state’s minimum wage. Please take this into consideration when applying.
Monday – Friday | 8:30 AM – 5:00 PM EST
No weekends required!
Some overtime may be required based on business needs.
ABOUT THE ROLE:
As a valued member of the Retirement Administration Team, you are the trusted guide for individuals navigating the complexities of retirement. From explaining benefits to assisting with paperwork, you ensure that every retiree feels confident and supported as they transition into this new chapter of their lives.
Precision is your middle name. You meticulously manage and process retirement cases, ensuring that every detail is accurate and every deadline is met. Your attention to detail guarantees that retirees receive their benefits smoothly and on time.
You communicate with empathy and clarity, providing compassionate guidance that helps retirees feel supported, informed, and understood.
KEY DUTIES
- Assist participants with retirement and pension benefit questions
- Explain benefit information, required documentation, and next steps
- Manage and process retirement cases accurately and within established timelines
- Review retirement documentation for completeness and accuracy
- Respond to participant inquiries through phone calls, team chats, and emails
- Navigate multiple systems while maintaining accurate case information
- Follow established procedures and meet required deadlines
- Collaborate with team members to support timely and accurate case resolution
REQUIREMENTS
We’re seeking individuals with a heart for service, a calm presence, and a passion for providing thoughtful support. To be successful in this role, you should have:
- Previous customer service and/or call center experience
- Experience supporting employee benefits or working in pension benefits
- Preferred: Background in health and welfare benefits or similar support roles
- Empathy and emotional intelligence when engaging with others
- Keyboarding and Microsoft Office proficiency
- Strong verbal and written communication skills
- The ability to multi-task, stay organized, and solve problems efficiently
- A professional demeanor with the ability to maintain focus in emotionally charged situations
- A high school diploma or GED
- Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).
WHAT YOU GET
- Full-time employment
- Paid training
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1
- Paid time off (PTO)
- Weekends off
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $31,920 - $39,900.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
INTRODUCTION
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Retirement Benefits Customer Support Specialist
Pay: $17.50 – Please note this pay rate may be below your state’s minimum wage. Please take this into consideration when applying.
Monday – Friday | 8:30 AM – 5:00 PM EST
No weekends required!
Some overtime may be required based on business needs.
ABOUT THE ROLE:
As a valued member of the Retirement Administration Team, you are the trusted guide for individuals navigating the complexities of retirement. From explaining benefits to assisting with paperwork, you ensure that every retiree feels confident and supported as they transition into this new chapter of their lives.
Precision is your middle name. You meticulously manage and process retirement cases, ensuring that every detail is accurate and every deadline is met. Your attention to detail guarantees that retirees receive their benefits smoothly and on time.
You communicate with empathy and clarity, providing compassionate guidance that helps retirees feel supported, informed, and understood.
KEY DUTIES
- Assist participants with retirement and pension benefit questions
- Explain benefit information, required documentation, and next steps
- Manage and process retirement cases accurately and within established timelines
- Review retirement documentation for completeness and accuracy
- Respond to participant inquiries through phone calls, team chats, and emails
- Navigate multiple systems while maintaining accurate case information
- Follow established procedures and meet required deadlines
- Collaborate with team members to support timely and accurate case resolution
REQUIREMENTS
We’re seeking individuals with a heart for service, a calm presence, and a passion for providing thoughtful support. To be successful in this role, you should have:
- Previous customer service and/or call center experience
- Experience supporting employee benefits or working in pension benefits
- Preferred: Background in health and welfare benefits or similar support roles
- Empathy and emotional intelligence when engaging with others
- Keyboarding and Microsoft Office proficiency
- Strong verbal and written communication skills
- The ability to multi-task, stay organized, and solve problems efficiently
- A professional demeanor with the ability to maintain focus in emotionally charged situations
- A high school diploma or GED
- Successful completion of a background check and drug test is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).
WHAT YOU GET
- Full-time employment
- Paid training
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1
- Paid time off (PTO)
- Weekends off
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $31,920 - $39,900.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Customer Specialist Job Roles in Virginia
See all 135+ Customer Specialist Jobs in Virginia
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Search Customer Specialist Jobs in VirginiaCustomer Specialist Jobs in Virginia: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Virginia?
Northern Virginia's federal contracting sector leads sponsorship activity, with firms like Booz Allen Hamilton, Leidos, and SAIC regularly hiring customer specialists on H-1B visas. In Richmond, Capital One and Genworth sponsor customer-facing technical roles. Technology companies concentrated in the Dulles Technology Corridor, including Microsoft and Amazon Web Services, also file LCAs for customer specialist positions with regularity.
Which visa types are most common for customer specialist roles in Virginia?
The H-1B is the most common visa for customer specialists in Virginia, provided the role qualifies as a specialty occupation requiring a relevant bachelor's degree. Roles tied to client-facing technical support, account management, or enterprise software often meet this threshold. TN visas apply to Canadian and Mexican nationals in qualifying occupations, and L-1 visa transfers are common when a Virginia office is part of a multinational employer.
How to find customer specialist visa sponsorship jobs in Virginia?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search customer specialist roles in Virginia without sorting through positions that won't consider international applicants. You can narrow results by location, including Northern Virginia, Richmond, and Virginia Beach, and by visa type. Migrate Mate is built for international job seekers, so the listings already account for sponsorship willingness.
Which cities in Virginia have the most customer specialist sponsorship jobs?
Northern Virginia, including Tysons, Reston, and McLean, concentrates the largest share of sponsored customer specialist roles due to its dense federal contracting and technology employer base. Richmond is active in financial services and insurance sectors. Virginia Beach and the broader Hampton Roads area offer opportunities with defense contractors and government-adjacent employers that hire internationally for customer-facing technical positions.
Are there any Virginia-specific considerations for customer specialist visa sponsorship?
Virginia's high concentration of federal contractors introduces a practical consideration: some customer specialist roles require security clearances, which are generally not available to non-citizens at initial hire. Focusing on commercial technology, financial services, and enterprise software employers in Northern Virginia and Richmond typically offers better access for international applicants. Virginia's proximity to Washington D.C. also means some roles list D.C. metro area prevailing wages, which can affect LCA filings.
What is the prevailing wage for sponsored customer specialist jobs in Virginia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.