Customer Specialist Visa Sponsorship Jobs in Tennessee
Tennessee's customer specialist roles span healthcare systems like HCA Healthcare and Vanderbilt Health in Nashville, logistics operations in Memphis, and growing tech firms in Knoxville. Employers in these industries have established track records of hiring internationally and filing for work visa sponsorship, making Tennessee a practical target for international job seekers in customer-facing roles.
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HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We’re proud of our values-forward culture that offers our people:
- Mission-oriented work
- Diverse and inclusive culture
- Competitive Compensation & Bonuses
- Comprehensive Insurance Plans
- Mental and Physical Health Support
- Work-from-home flexibility
- Fitness Center Reimbursements
- Streaming Good time off for volunteering
- Wellness workshops
- Buddy Program for new HealthStreamers
- Collaborative work environment
- Career growth opportunities
- Continuous learning opportunities
- Inspiring workspaces to collaborate and connect with other HealthStreamers
- Free employee parking at our Resource Centers in Nashville and San Diego
At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
Position Information
Position Overview
You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Tier 1 Customer Support Specialist I, you will be the face of HealthStream and will become our clients’ biggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests—whether this lies within Customer Service or in another department within the company.
Key Responsibilities
- You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
- Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
- Troubleshoot and diagnose reported problems and work to understand and correct problems.
- Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
- Identify, test, and verify issues, providing the development team with clear documentation.
- Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
- Participate in testing new features and releases.
- Suggest recommendations for product enhancements utilizing data and customer feedback.
Requirements
- You have at least one year of experience in a technical help desk or technical support role.
- A bachelor’s degree in a related discipline is preferred. Education requirements may be waived based on practical experience.
- Practical knowledge of the healthcare industry a definite plus.
Qualifications
- You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
- You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
- You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
- You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
- You can make complex topics easily digestible by breaking them down into manageable parts.
- You display active listening skills and are an empathetic customer advocate.
- You have an insatiable curiosity for learning how things work.
- You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
- You can work a flexible 8-hour schedule, providing coverage between 7 AM – 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
- You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
- You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.
Compensation
The salary range for this position is $19.46 - $20.68 per hour. Salary will be determined by the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.
Req #48698
Company Overview
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
Why Join Us
At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.
We’re proud of our values-forward culture that offers our people:
- Mission-oriented work
- Diverse and inclusive culture
- Competitive Compensation & Bonuses
- Comprehensive Insurance Plans
- Mental and Physical Health Support
- Work-from-home flexibility
- Fitness Center Reimbursements
- Streaming Good time off for volunteering
- Wellness workshops
- Buddy Program for new HealthStreamers
- Collaborative work environment
- Career growth opportunities
- Continuous learning opportunities
- Inspiring workspaces to collaborate and connect with other HealthStreamers
- Free employee parking at our Resource Centers in Nashville and San Diego
At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.
We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!
HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
Position Information
Position Overview
You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Tier 1 Customer Support Specialist I, you will be the face of HealthStream and will become our clients’ biggest advocate! You will understand the ins and outs of HealthStream products and you will delight clients with your wealth of knowledge and unwavering positivity. You will also develop skills for your individual career path based on your interests—whether this lies within Customer Service or in another department within the company.
Key Responsibilities
- You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.
- Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
- Troubleshoot and diagnose reported problems and work to understand and correct problems.
- Build strong relationships with your colleagues and with customers, communicating in a timely, professional, and respectful manner.
- Identify, test, and verify issues, providing the development team with clear documentation.
- Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer focused initiatives.
- Participate in testing new features and releases.
- Suggest recommendations for product enhancements utilizing data and customer feedback.
Requirements
- You have at least one year of experience in a technical help desk or technical support role.
- A bachelor’s degree in a related discipline is preferred. Education requirements may be waived based on practical experience.
- Practical knowledge of the healthcare industry a definite plus.
Qualifications
- You have an extraordinary, charismatic phone presence; excellent written communication, and can relay information clearly, concisely and thoughtfully.
- You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do.
- You know your audience and can effectively communicate resolutions with both non-technical and technical customers.
- You have a natural ability to work through technical difficulties, determine the root issue, and provide resolution beyond the issue or question proposed.
- You can make complex topics easily digestible by breaking them down into manageable parts.
- You display active listening skills and are an empathetic customer advocate.
- You have an insatiable curiosity for learning how things work.
- You have a working knowledge of Microsoft operating systems and are familiar with tools like Salesforce and Microsoft Teams. A basic understanding of SQL is a plus.
- You can work a flexible 8-hour schedule, providing coverage between 7 AM – 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family.
- You are a team player working towards a common goal and you hold your colleagues to the same level of quality and elevated standards.
- You may not always have the answer, but you are willing to go above and beyond to find a solution for a customer or provide a clear understanding of the steps we are taking.
Compensation
The salary range for this position is $19.46 - $20.68 per hour. Salary will be determined by the candidate’s level of experience and qualifications. Compensation will be commensurate with skills, relevant experience, and performance in similar roles.
Benefits
HealthStream offers a comprehensive benefits package to eligible employees, including:
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.
Recruitment Fraud Notice: HealthStream is committed to protecting job seekers from recruitment fraud. All legitimate communications from HealthStream’s Talent Acquisition team will come from an official HealthStream email address. HealthStream will never ask candidates to pay fees, purchase equipment, provide banking information, or share sensitive personal information outside of our secure hiring and onboarding process. If you receive a suspicious message claiming to be from HealthStream, please proceed with caution and report it to the appropriate authorities.
Req #48698
Customer Specialist Job Roles in Tennessee
See all 140+ Customer Specialist Jobs in Tennessee
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Search Customer Specialist Jobs in TennesseeCustomer Specialist Jobs in Tennessee: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Tennessee?
Nashville-based employers such as HCA Healthcare, Asurion, and Vanderbilt University Medical Center have filed for work visa sponsorship for customer-facing roles. In Memphis, logistics and distribution companies including FedEx have a history of international hires. Knoxville's growing technology sector also includes employers who sponsor for customer specialist positions, though sponsorship availability varies by team and hiring cycle.
Which visa types are most common for customer specialist roles in Tennessee?
The H-1B visa is the most common visa for customer specialist roles where the position requires a bachelor's degree in a specific field such as business, communications, or information systems. Employers must demonstrate the role qualifies as a specialty occupation. Candidates already holding OPT or STEM OPT authorization are often attractive to Tennessee employers because they can start work without waiting for a new visa approval.
Which cities in Tennessee have the most customer specialist sponsorship jobs?
Nashville generates the highest concentration of customer specialist sponsorship opportunities, driven by its healthcare, technology, and financial services industries. Memphis follows, with logistics and operations-heavy employers that hire for customer-facing roles supporting large supply chains. Knoxville has a smaller but active market tied to its university presence and regional tech growth. Franklin and Brentwood, as Nashville suburbs with corporate headquarters, are also worth targeting.
How to find customer specialist visa sponsorship jobs in Tennessee?
Migrate Mate filters job listings specifically for roles where employers are open to visa sponsorship, including customer specialist positions across Tennessee. Rather than sorting through thousands of unfiltered postings, you can search directly for sponsoring employers in Nashville, Memphis, and Knoxville. Migrate Mate also surfaces companies with prior H-1B filing history, which helps you prioritize outreach toward employers already familiar with the sponsorship process.
Are there state-specific factors that affect visa sponsorship for customer specialists in Tennessee?
Tennessee has no state income tax on wages, which influences where companies set compensation benchmarks. Employers sponsoring H-1B workers must pay the prevailing wage as determined by the Department of Labor for the specific role and metro area, so Nashville and Memphis prevailing wage levels differ from smaller markets. Tennessee's healthcare and logistics industries tend to have structured HR processes, which can support more consistent sponsorship pathways compared to early-stage startups.
What is the prevailing wage for sponsored customer specialist jobs in Tennessee?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.