Customer Specialist Visa Sponsorship Jobs in Kentucky
Customer specialist roles in Kentucky are concentrated in Louisville and Lexington, where employers like Humana, Kindred Healthcare, and Tempur-Pedic maintain large operations. These positions span healthcare, insurance, and consumer goods sectors. Companies in Kentucky's growing logistics and financial services industries also sponsor international workers for customer-facing specialist roles.
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The Home Infusion Intake Customer Service Specialist is responsible for handling intake requests, providing excellent customer service, and ensuring that patient information is accurately processed and communicated to the appropriate departments. This role is crucial in the onboarding of patients for home infusion services, ensuring a seamless and positive experience from the first point of contact.
Job Description:
Baptist Health is looking for an Intake Customer Service Specialist to join our Home Infusion team at Baptist Home Care, 2100 Nicholasville Rd, Lexington, KY!
Monday - Friday 9: 00am - 5:30pm.
No weekends or holidays.
- Receive, process, and input all incoming referrals for home infusion services.
- Accurately collect and verify patient demographic, insurance, and physical information.
- Ensure all necessary documentation is received and complete prior to initiating services.
- Coordinate with clinical and administrative teams to confirm patient eligibility and service requirements.
- Maintain up to date records of intake requests and follow up on incomplete or pending referrals.
- Serve as the primary point of contact for patients, families, and healthcare providers regarding home infusion service inquiries and intake.
- Provide clear and timely communication to referral sources, patients, and integral teams regarding status updates.
- Handle and resolve customer service issues related to the intake process in a professional and compassionate manner.
- Assist in educating patients and families on home infusion services, insurance coverage, patient assistance, and expectations.
- Work closely with pharmacists, nursing, and administrative staff to ensure timely and accurate initiation of care.
- Act as a liaison between the intake department and other departments, promoting smooth transitions and coordination of care.
- Maintain confidentiality of all patient information and adhere to proper handling of protocols for sensitive data.
- Assist with audits and quality control processes related to intake documentation and procedures.
Minimum Requirements
- High school diploma or equivalency required, associate's degree preferred.
- 1 year of job-related experience required, healthcare experience preferred; prior discharge planning or intake experience; prior customer service experience beneficial.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency in computer software, including electronic health records systems and Microsoft office suite.
- Strong customer service orientation with empathy and patience.
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
Summary
The Home Infusion Intake Customer Service Specialist is responsible for handling intake requests, providing excellent customer service, and ensuring that patient information is accurately processed and communicated to the appropriate departments. This role is crucial in the onboarding of patients for home infusion services, ensuring a seamless and positive experience from the first point of contact.
Job Description:
Baptist Health is looking for an Intake Customer Service Specialist to join our Home Infusion team at Baptist Home Care, 2100 Nicholasville Rd, Lexington, KY!
Monday - Friday 9: 00am - 5:30pm.
No weekends or holidays.
- Receive, process, and input all incoming referrals for home infusion services.
- Accurately collect and verify patient demographic, insurance, and physical information.
- Ensure all necessary documentation is received and complete prior to initiating services.
- Coordinate with clinical and administrative teams to confirm patient eligibility and service requirements.
- Maintain up to date records of intake requests and follow up on incomplete or pending referrals.
- Serve as the primary point of contact for patients, families, and healthcare providers regarding home infusion service inquiries and intake.
- Provide clear and timely communication to referral sources, patients, and integral teams regarding status updates.
- Handle and resolve customer service issues related to the intake process in a professional and compassionate manner.
- Assist in educating patients and families on home infusion services, insurance coverage, patient assistance, and expectations.
- Work closely with pharmacists, nursing, and administrative staff to ensure timely and accurate initiation of care.
- Act as a liaison between the intake department and other departments, promoting smooth transitions and coordination of care.
- Maintain confidentiality of all patient information and adhere to proper handling of protocols for sensitive data.
- Assist with audits and quality control processes related to intake documentation and procedures.
Minimum Requirements
- High school diploma or equivalency required, associate's degree preferred.
- 1 year of job-related experience required, healthcare experience preferred; prior discharge planning or intake experience; prior customer service experience beneficial.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency in computer software, including electronic health records systems and Microsoft office suite.
- Strong customer service orientation with empathy and patience.
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
Customer Specialist Job Roles in Kentucky
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Search Customer Specialist Jobs in KentuckyCustomer Specialist Jobs in Kentucky: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Kentucky?
Louisville-based employers lead Kentucky's visa sponsorship activity for customer specialist roles. Humana, one of the country's largest health insurers, has a significant presence and has filed H-1B visa petitions for customer-facing roles. Kindred Healthcare, Tempur-Pedic, and Ashland Inc. are also active sponsors. Smaller regional insurers and logistics companies in the Louisville metro area round out the sponsoring employer pool.
Which visa types are most common for customer specialist roles in Kentucky?
The H-1B visa is the most common pathway for customer specialist roles in Kentucky, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field. Roles in healthcare customer operations, insurance account management, or technical support may qualify. TN visas are available to Canadian and Mexican nationals whose specific role meets the relevant occupational category under USMCA.
Which cities in Kentucky have the most customer specialist sponsorship jobs?
Louisville is by far the primary hub for customer specialist sponsorship jobs in Kentucky, driven by its concentration of healthcare, insurance, and logistics employers. Lexington is a secondary market, with university-adjacent employers and healthcare systems like UK HealthCare active in the area. Bowling Green and Covington (in the greater Cincinnati metro) see occasional openings, particularly in manufacturing customer support.
How to find customer specialist visa sponsorship jobs in Kentucky?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S. You can filter directly for customer specialist roles in Kentucky to see positions where employers have an established sponsorship history. This saves time compared to sifting through general job postings where sponsorship eligibility is unclear. Migrate Mate surfaces employers in Kentucky's healthcare, insurance, and logistics sectors that actively hire for these roles.
Are there state-specific considerations for customer specialist visa sponsorship in Kentucky?
Kentucky's prevailing wage requirements for H-1B petitions are determined by the Department of Labor using Lexington and Louisville metropolitan area wage data, which tend to be lower than coastal markets. This can make Kentucky-based roles more accessible for sponsors managing labor costs. The University of Kentucky and University of Louisville also generate OPT pipelines, so employers in Lexington and Louisville are often familiar with the sponsorship process for international graduates.
What is the prevailing wage for sponsored customer specialist jobs in Kentucky?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.