Customer Specialist Visa Sponsorship Jobs in South Dakota
Customer specialist roles in South Dakota are concentrated in Sioux Falls, where financial services firms like Citibank and Wells Fargo, healthcare organizations, and technology companies actively hire for customer-facing positions. While the state's sponsorship market is smaller than coastal hubs, internationally trained candidates with strong communication skills and relevant experience do find opportunities here.
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Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.
ABOUT THE POSITION
Primarily responsible for determining customer parts requirements for Astec customers, pricing quotes, communicating the same, and placing orders into proper internal systems. Working with engineering associates and established Astec guidelines. Responsible for research as needed, working through Engineering, Service, Controls, Sales, Shipping and Manufacturing as required.
Key Deliverables
- Provide assistance to Astec direct customers and dealers
- Locate the correct parts and prepare the parts quotations as per the customer’s request
- Coordinate with other departments to ensure that the customer’s requests are met
- Accurately process all parts sales orders
- Follow up on quotes and orders with customers
- Work closely with outside sales team
Key Activities & Responsibilities
- Answer customer calls and emails; help determine customer requirements. Extensive research.
- Prepare quotes, offer advice and suggestive selling.
- Identify correct part(s) for customer using mechanical and electrical drawings, electronic and hard copy of manuals, various search engines, engineers, and other resources.
- Coordinate with procurement and production on lead-time and expediting needs.
- Inform Supervisor or Manager of inventory shortage and discrepancy.
- Prepare and enter detailed parts quotes into Astec system.
- Work with customers and other departments to resolve problems i.e., breakdown, wrong parts, replacement solutions, returns, warranties etc.
- Follow up on quotes and previous correspondence with customers, dealers and Regional Sales Managers.
- Closely work with the parts shipping team members. Understand all shipping options available to our customers (small packages, LTL, full truck load, hotshot carrier etc.).
- Work closely with other Astec sites and products.
- Travel a week at a time, one to three times a year to call on direct customers and dealers; Plant visits, trade shows, dealer visits (selection, stock levels, training etc.).
- Assist Supervisor and Manager in development and execution of marketing strategy for parts sales.
- Attend customer service school lunches, dinners, and other functions as necessary (may be extended work hours).
- Crosstrain and be able to assist other teams within the Parts Dept. including shipping and the warehouse.
- Participate in cross-department teams and committees as needed.
- Maintain daily/weekly/monthly/quarterly administrative tasks.
- Expected to carry “on call” duties (rotating schedule).
- Always follows company policies and procedures.
- Always follows proper safety rules and procedures.
- Performs other duties as assigned.
To be successful in this role, your experience and competencies are:
- High school diploma or equivalent required. An Associate’s or bachelor’s degree in business or marketing is strongly desired and or a combination of experience and training that provides the required knowledge, skills, and abilities.
- Must be able to speak and write in English fluently. Excellent oral and written communication skills.
- 0-2 years of work experience in similar environment.
- Some experience in mechanical or machinery related industry preferred.
- Ability to read and interpret mechanical and electrical drawings preferred.
- Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (well-organized), be resourceful, attention to details (meticulous) and work well under pressure.
- Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner.
- A working knowledge of Microsoft Office products preferable.
- Must have excellent interpersonal, communication, and collaboration skills.
- Ability to travel as needed.
- Must be able to meet regular attendance requirements.
Supervisor and Leadership Expectations
None
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
Travel Requirements: 1-2 times per year. One week at a time. Within the USA.
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
BUILT TO CONNECT
Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.
ABOUT THE POSITION
Primarily responsible for determining customer parts requirements for Astec customers, pricing quotes, communicating the same, and placing orders into proper internal systems. Working with engineering associates and established Astec guidelines. Responsible for research as needed, working through Engineering, Service, Controls, Sales, Shipping and Manufacturing as required.
Key Deliverables
- Provide assistance to Astec direct customers and dealers
- Locate the correct parts and prepare the parts quotations as per the customer’s request
- Coordinate with other departments to ensure that the customer’s requests are met
- Accurately process all parts sales orders
- Follow up on quotes and orders with customers
- Work closely with outside sales team
Key Activities & Responsibilities
- Answer customer calls and emails; help determine customer requirements. Extensive research.
- Prepare quotes, offer advice and suggestive selling.
- Identify correct part(s) for customer using mechanical and electrical drawings, electronic and hard copy of manuals, various search engines, engineers, and other resources.
- Coordinate with procurement and production on lead-time and expediting needs.
- Inform Supervisor or Manager of inventory shortage and discrepancy.
- Prepare and enter detailed parts quotes into Astec system.
- Work with customers and other departments to resolve problems i.e., breakdown, wrong parts, replacement solutions, returns, warranties etc.
- Follow up on quotes and previous correspondence with customers, dealers and Regional Sales Managers.
- Closely work with the parts shipping team members. Understand all shipping options available to our customers (small packages, LTL, full truck load, hotshot carrier etc.).
- Work closely with other Astec sites and products.
- Travel a week at a time, one to three times a year to call on direct customers and dealers; Plant visits, trade shows, dealer visits (selection, stock levels, training etc.).
- Assist Supervisor and Manager in development and execution of marketing strategy for parts sales.
- Attend customer service school lunches, dinners, and other functions as necessary (may be extended work hours).
- Crosstrain and be able to assist other teams within the Parts Dept. including shipping and the warehouse.
- Participate in cross-department teams and committees as needed.
- Maintain daily/weekly/monthly/quarterly administrative tasks.
- Expected to carry “on call” duties (rotating schedule).
- Always follows company policies and procedures.
- Always follows proper safety rules and procedures.
- Performs other duties as assigned.
To be successful in this role, your experience and competencies are:
- High school diploma or equivalent required. An Associate’s or bachelor’s degree in business or marketing is strongly desired and or a combination of experience and training that provides the required knowledge, skills, and abilities.
- Must be able to speak and write in English fluently. Excellent oral and written communication skills.
- 0-2 years of work experience in similar environment.
- Some experience in mechanical or machinery related industry preferred.
- Ability to read and interpret mechanical and electrical drawings preferred.
- Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (well-organized), be resourceful, attention to details (meticulous) and work well under pressure.
- Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner.
- A working knowledge of Microsoft Office products preferable.
- Must have excellent interpersonal, communication, and collaboration skills.
- Ability to travel as needed.
- Must be able to meet regular attendance requirements.
Supervisor and Leadership Expectations
None
Our Culture and Values
Employees that become part of Astec embody the values below throughout their work.
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
Travel Requirements: 1-2 times per year. One week at a time. Within the USA.
WORK ENVIRONMENT
Office
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
Customer Specialist Job Roles in South Dakota
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Search Customer Specialist Jobs in South DakotaCustomer Specialist Jobs in South Dakota: Frequently Asked Questions
Which companies sponsor visas for customer specialists in South Dakota?
Citibank and Wells Fargo maintain significant customer operations in Sioux Falls and have historically filed H-1B visa petitions for customer-facing roles. Larger healthcare systems such as Sanford Health and Avera Health also hire customer specialists and have the HR infrastructure to support visa sponsorship. Sponsorship is not guaranteed and depends on the specific role, budget, and the employer's existing immigration program.
Which visa types are most common for customer specialist roles in South Dakota?
The H-1B is the most common visa for customer specialist positions, though it requires the role to qualify as a specialty occupation, meaning it typically needs a direct connection to a bachelor's degree in a specific field such as business, communications, or a related discipline. TN visas are available to Canadian and Mexican nationals in qualifying professional categories. Some candidates already holding OPT or STEM OPT authorization also fill these roles.
Which cities in South Dakota have the most customer specialist sponsorship jobs?
Sioux Falls accounts for the large majority of customer specialist sponsorship opportunities in South Dakota. The city's financial services sector, anchored by major bank card and consumer credit operations, generates consistent demand for customer-facing professionals. Rapid City is a secondary market with some healthcare and regional business hiring. Pierre, as the state capital, has occasional public-sector adjacent opportunities but limited private sponsorship activity.
How to find customer specialist visa sponsorship jobs in South Dakota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for customer specialist roles in South Dakota without sifting through positions that do not offer sponsorship. You can filter by state and role to surface relevant openings from employers who have indicated willingness to sponsor. This is especially useful in a smaller market like South Dakota, where sponsored postings are fewer and easy to miss on general job boards.
Are there state-specific considerations for customer specialist visa sponsorship in South Dakota?
South Dakota has no state income tax, which affects prevailing wage calculations used in H-1B Labor Condition Applications. Employers must still meet the Department of Labor's prevailing wage for the Sioux Falls or relevant metropolitan statistical area. The state's relatively low cost of living means offered wages can be competitive in real terms even if nominal figures are lower than coastal markets. The University of South Dakota and South Dakota State University produce local graduates, so international candidates should be prepared to demonstrate specialized skills or experience.
What is the prevailing wage for sponsored customer specialist jobs in South Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.