Customer Specialist Visa Sponsorship Jobs in Texas
Texas is a major hub for customer specialist hiring, with large employers across technology, healthcare, and financial services actively recruiting in Dallas, Houston, Austin, and San Antonio. Companies like Dell Technologies, AT&T, and USAA have established sponsorship track records for skilled customer-facing roles throughout the state.
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Get Access To All JobsLocation: 3015 SSW Loop 323, Tyler, Texas, 75701
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do – Essential Responsibilities
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs.
Education and/or Experience
- High School Diploma, or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid Driver’s License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Location: 3015 SSW Loop 323, Tyler, Texas, 75701
About this job
As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.
What you will do – Essential Responsibilities
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing
Purpose of the role
This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the Customer and the business when making decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs.
Education and/or Experience
- High School Diploma, or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid Driver’s License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Customer Specialist Job Roles in Texas
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Search Customer Specialist Jobs in TexasCustomer Specialist Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Texas?
Technology and telecommunications companies are among the most active sponsors for customer specialist roles in Texas. Dell Technologies in Round Rock, AT&T in Dallas, and Amazon in its Texas operations have filed Labor Condition Applications for customer-facing positions. Large healthcare systems and financial services firms, including USAA in San Antonio, also sponsor qualified candidates for roles requiring specialized technical or domain knowledge.
Which visa types are most common for customer specialist roles in Texas?
The H-1B is the most common visa for customer specialist roles that qualify as specialty occupations, typically requiring a bachelor's degree in a relevant field such as business, communications, or information technology. The L-1B intracompany transferee visa is also used when a candidate already works for a multinational employer. The O-1A applies in rare cases where exceptional expertise can be demonstrated.
Which cities in Texas have the most customer specialist sponsorship jobs?
Dallas and its surrounding metro, including Plano and Irving, concentrates the highest volume of customer specialist sponsorship opportunities due to the density of corporate headquarters and regional offices. Austin's technology sector generates strong demand, particularly for customer success and technical specialist roles. Houston follows closely, driven by energy, healthcare, and logistics companies, while San Antonio has notable activity in financial services and defense contracting.
How to find customer specialist visa sponsorship jobs in Texas?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to identify Texas employers actively hiring customer specialists who require H-1B or other work visa support. Rather than sorting through thousands of unfiltered postings, you can search on Migrate Mate by role and state to surface companies with a demonstrated history of sponsoring international candidates for customer specialist positions.
Are there any Texas-specific considerations for customer specialist visa sponsorship?
Texas has no state income tax, which affects prevailing wage comparisons since the Department of Labor calculates H-1B wage requirements based on local metropolitan area data, not take-home pay. The Dallas-Fort Worth, Houston, and Austin metro areas each have distinct prevailing wage levels for customer specialist roles. Texas universities including UT Austin and Texas A&M produce large OPT pipelines, meaning some employers in the state are already familiar with sponsoring international graduates into these positions.
What is the prevailing wage for sponsored customer specialist jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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