Customer Specialist Visa Sponsorship Jobs in Massachusetts
Customer specialist roles in Massachusetts span financial services firms in Boston's Back Bay, biotech companies along Route 128, and SaaS employers in Cambridge and Somerville. Companies like Fidelity Investments, HubSpot, and Wayfair have histories of sponsoring international workers. With a dense concentration of technology and finance employers, Massachusetts is one of the more active states for customer specialist visa sponsorship.
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Get Access To All JobsWHY DO WE NEED YOU?
The Customer Service Support Specialist position is responsible for managing the administrative tasks in the Customer Service Department. The CS Support Specialist will perform critical tasks and manage their workload to meet customer expectations and established deadlines. As a critical member of the Customer Service Team, the Customer Service Support Specialist role contributes to ensuring a high level of customer satisfaction and positive customer experience in a high pace environment. The incumbent may also manage special projects as assigned.
IS THIS JOB FOR YOU?
Essential Functions:
Customer and Internal Communication
- Monitors individual and group email mailboxes; forward emails, forward sales leads, and respond to messages accordingly
- Administer daily invoicing process and check for accuracy, ensuring all charges are entered (pallets, freight).
- Manage orders / invoicing in customer-specific portals.
- Research customer requests/issues (such as Tracking shipments, certs, MSDS requests, shipment updates, etc.)
- Maintain accurate customer database (addresses, emails, tax certificates) in ERP and MDM systems.
- Administer process for updating/creating new customers and managing master data in accordance with business rules.
- Process approved credits, rebills, and debit memos for all plants with priority; code credits to report on monthly.
System Management
- Review incoming purchase orders for accuracy and completeness and process within 24 hours of receipt.
- Manage and send out order acknowledgments when assisting with order entry.
- Process and monitor sample requests in QAD submitted through Salesforce.
- Manage orders / invoicing in customer-specific portals.
- Capture reasons why credits are issued or orders entered late for reporting purposes.
- Qualify, process, and resolve problems, requests for credits, quality issues, and RMAs. Communicate with RMA organizer and provide relevant updates.
- Ensure all complaints are documented in the designated system.
- Maintain accurate customer database (addresses, emails, tax certificates) in ERP and MDM systems.
- Administer process for updating/creating new customers and managing master data in accordance with business rules.
TO MAKE SURE NOTHING IS FORGOTTEN
Qualifications
- Associate degree in Business Administration, Marketing or related field required
- 3-5 years Customer Service experience in a Manufacturing environment required
- Experience using Salesforce and ERP (QAD) preferred
- Demonstrated ability to multi-task, prioritize, and manage time effectively in a fast-paced, changing environment with minimal supervision
- A Professional demeanor, reliable, personable, trustworthy, a team player
- Excellent computer skills in Microsoft Office 365
A LITTLE MORE ABOUT US
Saint-Gobain Specialty Grains and Powders designs and manufactures tailored material solutions for our customers, worldwide. Our advanced ceramic materials solutions enable our customers to meet the toughest application requirements in a broad range of markets, such as: Abrasives, Aerospace, Automotive, Energy, Semiconductors and many others. We work in close collaboration with customers at any step of their journey. We are going further together!
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
BENEFITS IN JOINING US
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the local pay range for this position, which is $26 to $30 per hour. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience among other factors. In addition to the hourly base pay rate, this position is eligible for an annual bonus. The targeted bonus amount can be up to 10% of eligible earnings, based on company and individual performance measures. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.
Job Reference: USA15341
WHY DO WE NEED YOU?
The Customer Service Support Specialist position is responsible for managing the administrative tasks in the Customer Service Department. The CS Support Specialist will perform critical tasks and manage their workload to meet customer expectations and established deadlines. As a critical member of the Customer Service Team, the Customer Service Support Specialist role contributes to ensuring a high level of customer satisfaction and positive customer experience in a high pace environment. The incumbent may also manage special projects as assigned.
IS THIS JOB FOR YOU?
Essential Functions:
Customer and Internal Communication
- Monitors individual and group email mailboxes; forward emails, forward sales leads, and respond to messages accordingly
- Administer daily invoicing process and check for accuracy, ensuring all charges are entered (pallets, freight).
- Manage orders / invoicing in customer-specific portals.
- Research customer requests/issues (such as Tracking shipments, certs, MSDS requests, shipment updates, etc.)
- Maintain accurate customer database (addresses, emails, tax certificates) in ERP and MDM systems.
- Administer process for updating/creating new customers and managing master data in accordance with business rules.
- Process approved credits, rebills, and debit memos for all plants with priority; code credits to report on monthly.
System Management
- Review incoming purchase orders for accuracy and completeness and process within 24 hours of receipt.
- Manage and send out order acknowledgments when assisting with order entry.
- Process and monitor sample requests in QAD submitted through Salesforce.
- Manage orders / invoicing in customer-specific portals.
- Capture reasons why credits are issued or orders entered late for reporting purposes.
- Qualify, process, and resolve problems, requests for credits, quality issues, and RMAs. Communicate with RMA organizer and provide relevant updates.
- Ensure all complaints are documented in the designated system.
- Maintain accurate customer database (addresses, emails, tax certificates) in ERP and MDM systems.
- Administer process for updating/creating new customers and managing master data in accordance with business rules.
TO MAKE SURE NOTHING IS FORGOTTEN
Qualifications
- Associate degree in Business Administration, Marketing or related field required
- 3-5 years Customer Service experience in a Manufacturing environment required
- Experience using Salesforce and ERP (QAD) preferred
- Demonstrated ability to multi-task, prioritize, and manage time effectively in a fast-paced, changing environment with minimal supervision
- A Professional demeanor, reliable, personable, trustworthy, a team player
- Excellent computer skills in Microsoft Office 365
A LITTLE MORE ABOUT US
Saint-Gobain Specialty Grains and Powders designs and manufactures tailored material solutions for our customers, worldwide. Our advanced ceramic materials solutions enable our customers to meet the toughest application requirements in a broad range of markets, such as: Abrasives, Aerospace, Automotive, Energy, Semiconductors and many others. We work in close collaboration with customers at any step of their journey. We are going further together!
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
BENEFITS IN JOINING US
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the local pay range for this position, which is $26 to $30 per hour. This hourly pay rate offered can vary depending on location, internal equity, job-related knowledge, skills, and experience among other factors. In addition to the hourly base pay rate, this position is eligible for an annual bonus. The targeted bonus amount can be up to 10% of eligible earnings, based on company and individual performance measures. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs.
Job Reference: USA15341
Customer Specialist Job Roles in Massachusetts
See all 153+ Customer Specialist Jobs in Massachusetts
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Search Customer Specialist Jobs in MassachusettsCustomer Specialist Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Massachusetts?
Financial services firms like Fidelity Investments and State Street, technology companies like HubSpot and Wayfair, and healthcare-adjacent SaaS employers in the Boston-Cambridge corridor have sponsored international workers in customer-facing roles. Sponsorship practices vary by company size and hiring cycle, so checking each employer's active petitions through public DOL disclosure data gives a clearer picture of their actual history.
Which visa types are most common for customer specialist roles in Massachusetts?
The H-1B visa is the most common visa for customer specialist roles where the position requires a bachelor's degree in a specific field such as business, communications, or information systems. Some roles at multinational firms may qualify for an L-1B intracompany transferee visa. TN visa status is available to Canadian and Mexican nationals in qualifying professional categories. Eligibility depends heavily on how the employer defines the role and its educational requirements.
How to find customer specialist visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer specialist openings in Massachusetts without sorting through roles that don't offer sponsorship. You can narrow results to Massachusetts-based employers in financial services, technology, and healthcare, which are the industries most actively hiring for customer specialist positions with H-1B or other work visa support in this state.
Which cities in Massachusetts have the most customer specialist sponsorship jobs?
Boston concentrates the highest volume of sponsored customer specialist roles, particularly in financial services, insurance, and enterprise software. Cambridge draws significant hiring from biotech and technology companies, while Somerville and Waltham have grown as secondary hubs along the Route 128 corridor. Worcester and Burlington also have a smaller but consistent presence of employers in healthcare technology and SaaS that hire internationally for customer-facing positions.
Are there any Massachusetts-specific considerations for customer specialist visa sponsorship?
Massachusetts employers must comply with Department of Labor prevailing wage requirements when filing an H-1B Labor Condition Application, and Boston's high cost of living means prevailing wages in this metro area tend to be set at higher levels than the national average for comparable roles. The state's concentration of universities, including Boston University and Northeastern, also means many international candidates enter the job market on OPT, making the F-1 to H-1B transition a common pathway for customer specialist hires at Massachusetts employers.
What is the prevailing wage for sponsored customer specialist jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.