Customer Specialist Visa Sponsorship Jobs in Delaware
Customer specialist roles in Delaware attract international candidates through employers in financial services, insurance, and pharmaceuticals concentrated in Wilmington and Newark. Major corporations like JPMorgan Chase, Bank of America, and Chemours have established operations in the state, and some sponsor work visas for qualified candidates in customer-facing specialty roles.
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Get Access To All JobsINTRODUCTION
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
ROLE AND RESPONSIBILITIES
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
BASIC QUALIFICATIONS
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
- Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
- Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
- Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
- Communicates effectively and confidently with all clients to make their financial lives better
- Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
- Comfortable receiving ongoing performance feedback and coaching
- Ability to learn and adapt to new information and technology platforms
- Minimum of an intermediate level of proficiency with computers and current technology
- 1+ years of customer/client service experience, including experience handling difficult client situations
PREFERRED QUALIFICATIONS
- 1+ years of experience in the banking/financial industry
- 2+ years of experience working in a client service capacity
SKILLS
- Conflict Management
- Customer and Client Focus
- Decision Making
- Fraud Management
- Oral Communications
- Active Listening
- Attention to Detail
- Data Collection and Entry
- Issue Management
- Problem Solving
- Adaptability
- Collaboration
- Critical Thinking
- Influence
MINIMUM EDUCATION REQUIREMENT
High School Diploma / GED / Secondary School or equivalent
HOURS
5:00am-1:30pm either Tues-Sat or Sun-Thurs based upon availability.
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
SHIFT
1st shift (United States of America)
HOURS PER WEEK
40
INTRODUCTION
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
ROLE AND RESPONSIBILITIES
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
- Identifies client needs and recommends solutions when fraud has been identified
- Records data captured during client interactions accurately
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
- Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
- Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls
BASIC QUALIFICATIONS
- Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
- Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
- Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
- Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
- Communicates effectively and confidently with all clients to make their financial lives better
- Ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
- Comfortable receiving ongoing performance feedback and coaching
- Ability to learn and adapt to new information and technology platforms
- Minimum of an intermediate level of proficiency with computers and current technology
- 1+ years of customer/client service experience, including experience handling difficult client situations
PREFERRED QUALIFICATIONS
- 1+ years of experience in the banking/financial industry
- 2+ years of experience working in a client service capacity
SKILLS
- Conflict Management
- Customer and Client Focus
- Decision Making
- Fraud Management
- Oral Communications
- Active Listening
- Attention to Detail
- Data Collection and Entry
- Issue Management
- Problem Solving
- Adaptability
- Collaboration
- Critical Thinking
- Influence
MINIMUM EDUCATION REQUIREMENT
High School Diploma / GED / Secondary School or equivalent
HOURS
5:00am-1:30pm either Tues-Sat or Sun-Thurs based upon availability.
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
SHIFT
1st shift (United States of America)
HOURS PER WEEK
40
Customer Specialist Job Roles in Delaware
See all 37+ Customer Specialist Jobs in Delaware
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Search Customer Specialist Jobs in DelawareCustomer Specialist Jobs in Delaware: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Delaware?
Financial services firms with significant Delaware presences, including JPMorgan Chase, Bank of America, and Barclays, have sponsored work visas for customer-facing roles. Insurance and pharmaceutical companies such as Chemours and Incyte also hire in this space. Sponsorship is not universal and depends on the specific role, the candidate's qualifications, and the employer's internal immigration policies at the time of hiring.
Which visa types are most common for customer specialist roles in Delaware?
The H-1B visa is the most common visa for customer specialist positions that require a bachelor's degree in a directly related field, such as business administration, communications, or a technical discipline. Candidates already holding L-1 visa status through a multinational employer may also transfer into Delaware-based roles. E-3 visas apply to Australian citizens, and TN visa status is available for Canadian and Mexican nationals in qualifying professional categories.
Which cities in Delaware have the most customer specialist sponsorship jobs?
Wilmington accounts for the large majority of visa-sponsored customer specialist opportunities in Delaware, driven by its concentration of financial institutions, credit card companies, and corporate headquarters. Newark, home to the University of Delaware and several corporate campuses, also generates openings in customer operations and account management. Dover sees fewer sponsorship roles but does have some state government-adjacent and healthcare sector positions.
How to find customer specialist visa sponsorship jobs in Delaware?
Migrate Mate filters job listings specifically for roles that offer visa sponsorship, making it straightforward to browse customer specialist openings in Delaware without sorting through positions that won't support international candidates. You can narrow results by location and role type to focus on Wilmington and Newark employers. Checking listings regularly is worthwhile, as financial services and pharmaceutical firms in Delaware post sponsored roles on a rolling basis throughout the year.
Are there any state-specific considerations for customer specialist visa sponsorship in Delaware?
Delaware's incorporation-friendly legal environment means many large corporations are registered there, but actual employee headcounts are concentrated in New Castle County around Wilmington. For H-1B purposes, employers must file a Labor Condition Application reflecting the prevailing wage for the specific work location, not the state of incorporation. Candidates should confirm where the role is physically performed, since remote or hybrid arrangements can affect which LCA wage level applies.
What is the prevailing wage for sponsored customer specialist jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.