Customer Specialist Visa Sponsorship Jobs in Delaware
Customer specialist roles in Delaware attract international candidates through employers in financial services, insurance, and pharmaceuticals concentrated in Wilmington and Newark. Major corporations like JPMorgan Chase, Bank of America, and Chemours have established operations in the state, and some sponsor work visas for qualified candidates in customer-facing specialty roles.
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Get Access To All JobsTITLE: Customer Service Specialist
LOCATION: Wilmington, Delaware
WORKING HOURS: Monday to Friday, 8am-5pm EST
WORK MODEL: Hybrid Work Model
Are you passionate about delivering excellent customer service? We are too!
We are currently hiring a Customer Service Specialist to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. In this role, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.
If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!
Additionally, our positions come with CSC’s competitive benefits and incentives.
Responsibilities:
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
- Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
- Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services, and to communicate industry changes and new product offerings.
- Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
- Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
BASIC QUALIFICATIONS:
- Experience working in a customer-centric environment, industry and/or role
- Effective written and verbal communication skills
- Ability to think critically and be solution oriented
- Strong Microsoft Office skills including MS Excel, Word, and Outlook
- Ability to learn, adapt to, and discuss new technology
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers
- Ability to work independently, as well as on a team
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
- Previous experience of producing quality results with high attention to detail
- Ability to be direct, open, and honest when communicating with clients and co-workers
Bilingual skills are a plus.
WHAT YOU CAN EXPECT FROM US:
Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services:
- Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
- An on-team mentor to provide additional day-to-day support during your onboarding
- Collaborative team environment
- Supportive leaders committed to your professional development and growth
- Complimentary access to Open Sesame, monthly job-related recurrent training, and more
- Flexibility for our employees by offering a hybrid work schedule
- A clear vision, mission and values centered around our promise to provide world-class service to our clients
TITLE: Customer Service Specialist
LOCATION: Wilmington, Delaware
WORKING HOURS: Monday to Friday, 8am-5pm EST
WORK MODEL: Hybrid Work Model
Are you passionate about delivering excellent customer service? We are too!
We are currently hiring a Customer Service Specialist to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. In this role, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.
If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!
Additionally, our positions come with CSC’s competitive benefits and incentives.
Responsibilities:
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
- Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
- Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services, and to communicate industry changes and new product offerings.
- Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
- Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
BASIC QUALIFICATIONS:
- Experience working in a customer-centric environment, industry and/or role
- Effective written and verbal communication skills
- Ability to think critically and be solution oriented
- Strong Microsoft Office skills including MS Excel, Word, and Outlook
- Ability to learn, adapt to, and discuss new technology
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers
- Ability to work independently, as well as on a team
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
- Previous experience of producing quality results with high attention to detail
- Ability to be direct, open, and honest when communicating with clients and co-workers
Bilingual skills are a plus.
WHAT YOU CAN EXPECT FROM US:
Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services:
- Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
- An on-team mentor to provide additional day-to-day support during your onboarding
- Collaborative team environment
- Supportive leaders committed to your professional development and growth
- Complimentary access to Open Sesame, monthly job-related recurrent training, and more
- Flexibility for our employees by offering a hybrid work schedule
- A clear vision, mission and values centered around our promise to provide world-class service to our clients
Customer Specialist Job Roles in Delaware
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Search Customer Specialist Jobs in DelawareCustomer Specialist Jobs in Delaware: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Delaware?
Financial services firms with significant Delaware presences, including JPMorgan Chase, Bank of America, and Barclays, have sponsored work visas for customer-facing roles. Insurance and pharmaceutical companies such as Chemours and Incyte also hire in this space. Sponsorship is not universal and depends on the specific role, the candidate's qualifications, and the employer's internal immigration policies at the time of hiring.
Which visa types are most common for customer specialist roles in Delaware?
The H-1B visa is the most common visa for customer specialist positions that require a bachelor's degree in a directly related field, such as business administration, communications, or a technical discipline. Candidates already holding L-1 visa status through a multinational employer may also transfer into Delaware-based roles. E-3 visas apply to Australian citizens, and TN visa status is available for Canadian and Mexican nationals in qualifying professional categories.
Which cities in Delaware have the most customer specialist sponsorship jobs?
Wilmington accounts for the large majority of visa-sponsored customer specialist opportunities in Delaware, driven by its concentration of financial institutions, credit card companies, and corporate headquarters. Newark, home to the University of Delaware and several corporate campuses, also generates openings in customer operations and account management. Dover sees fewer sponsorship roles but does have some state government-adjacent and healthcare sector positions.
How to find customer specialist visa sponsorship jobs in Delaware?
Migrate Mate filters job listings specifically for roles that offer visa sponsorship, making it straightforward to browse customer specialist openings in Delaware without sorting through positions that won't support international candidates. You can narrow results by location and role type to focus on Wilmington and Newark employers. Checking listings regularly is worthwhile, as financial services and pharmaceutical firms in Delaware post sponsored roles on a rolling basis throughout the year.
Are there any state-specific considerations for customer specialist visa sponsorship in Delaware?
Delaware's incorporation-friendly legal environment means many large corporations are registered there, but actual employee headcounts are concentrated in New Castle County around Wilmington. For H-1B purposes, employers must file a Labor Condition Application reflecting the prevailing wage for the specific work location, not the state of incorporation. Candidates should confirm where the role is physically performed, since remote or hybrid arrangements can affect which LCA wage level applies.
What is the prevailing wage for sponsored customer specialist jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.