Customer Specialist Visa Sponsorship Jobs in North Carolina
Customer specialist roles in North Carolina are concentrated in Charlotte's financial services sector, the Research Triangle's tech and life sciences companies, and major employers like Bank of America, Fidelity Investments, and Red Hat. Companies in these industries regularly file for work visas to fill customer-facing specialist positions requiring technical or domain-specific expertise.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Planning & Fulfillment Manager
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: #LI-onsite
This role is contributing to the Electrification Distribution Solutions in Pinetops, NC.
You will be mainly accountable for:
- Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
- Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
- Tracks regular sales performance against the target and shares insights with the management.
Qualifications for the role
- High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
- Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
- Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
- SAP experience required.
- Salesforce experience preferred.
- Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
- Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Planning & Fulfillment Manager
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: #LI-onsite
This role is contributing to the Electrification Distribution Solutions in Pinetops, NC.
You will be mainly accountable for:
- Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
- Ensures a positive customer experience throughout the entire process.
- Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
- Tracks regular sales performance against the target and shares insights with the management.
Qualifications for the role
- High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
- Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
- Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
- SAP experience required.
- Salesforce experience preferred.
- Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
- Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Customer Specialist Job Roles in North Carolina
See all 243+ Customer Specialist Jobs in North Carolina
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Search Customer Specialist Jobs in North CarolinaCustomer Specialist Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer specialists in North Carolina?
Bank of America, Fidelity Investments, and Wells Fargo in Charlotte have histories of sponsoring work visas for customer-facing specialist roles in financial services. In the Research Triangle, companies like Red Hat, Cisco, and SAS Institute have filed visa petitions for customer specialist positions tied to software and technology products. Life sciences firms in the Durham and Morrisville corridor also hire customer specialists with domain expertise.
Which visa types are most common for customer specialist roles in North Carolina?
The H-1B visa is the most common visa for customer specialist roles where the position requires a bachelor's degree in a specific field, such as computer science, finance, or engineering. TN visas are available to Canadian and Mexican nationals in qualifying professional categories. Australians may be eligible for the E-3 visa. L-1 visa transfers apply when an employee moves from an overseas office of the same company into a North Carolina customer specialist role.
Which cities in North Carolina have the most customer specialist sponsorship jobs?
Charlotte leads the state for customer specialist sponsorship activity, driven by its concentration of major financial institutions and fintech companies. The Research Triangle, covering Raleigh, Durham, and Chapel Hill, is the second strongest market, particularly for tech and life sciences customer roles. Greensboro and Winston-Salem have smaller but active markets, with logistics and manufacturing companies occasionally sponsoring customer specialist positions.
How to find customer specialist visa sponsorship jobs in North Carolina?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can browse customer specialist openings in North Carolina without sorting through roles that don't offer sponsorship. The platform is particularly useful for identifying which employers in Charlotte's financial sector and the Research Triangle's tech corridor are actively hiring internationally. Filtering by state and role type together gives you a focused list of relevant opportunities.
Are there state-specific considerations for customer specialist visa sponsorship in North Carolina?
North Carolina's university system, including NC State, UNC Chapel Hill, and Duke, produces a steady pipeline of international graduates on OPT who transition into customer specialist roles before pursuing H-1B sponsorship. Employers in the Research Triangle are generally familiar with this pathway. Charlotte-based financial services firms tend to have established immigration processes, but sponsorship decisions vary by role seniority and whether the position meets specialty occupation standards under H-1B rules.
What is the prevailing wage for sponsored customer specialist jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.