Customer Specialist Visa Sponsorship Jobs in Arizona
Arizona's customer specialist roles span fintech, healthcare, and tech sectors in Phoenix and Scottsdale, with employers like Axon, GoDaddy, and Honeywell known for international hiring. Visa sponsorship is available but competitive, typically tied to roles requiring specialized technical or bilingual expertise.
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As we continue to expand and transform the primary care experience, we’re looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you’ll execute our mission of delivering high-quality care and service. Specifically, you’ll take patient phone calls and handle patient conversations to deliver world class care.
You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.
Key job responsibilities
-
Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE in all interactions to ensure a positive experience.
-
Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
-
Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical’s efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
-
Assist admins with our member’s billing needs via 1Life’s tasking system to provide the best customer service.
-
Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
-
Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.
-
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.
A day in the life
In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the team
Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
BASIC QUALIFICATIONS
- 2+ years of customer service in a healthcare call center environment experience
- 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience
- Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems
PREFERRED QUALIFICATIONS
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, AZ, Tempe - 20.00 - 22.00 USD hourly
DESCRIPTION
As we continue to expand and transform the primary care experience, we’re looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you’ll execute our mission of delivering high-quality care and service. Specifically, you’ll take patient phone calls and handle patient conversations to deliver world class care.
You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.
Key job responsibilities
-
Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE in all interactions to ensure a positive experience.
-
Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
-
Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical’s efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
-
Assist admins with our member’s billing needs via 1Life’s tasking system to provide the best customer service.
-
Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
-
Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.
-
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.
A day in the life
In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the team
Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
BASIC QUALIFICATIONS
- 2+ years of customer service in a healthcare call center environment experience
- 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience
- Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems
PREFERRED QUALIFICATIONS
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, AZ, Tempe - 20.00 - 22.00 USD hourly
Customer Specialist Job Roles in Arizona
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Search Customer Specialist Jobs in ArizonaCustomer Specialist Jobs in Arizona: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Arizona?
Phoenix-area employers including GoDaddy, Axon, Honeywell, and Limeade have sponsored work visas for customer-facing roles that require specialized skills. Larger enterprise software and fintech companies in Scottsdale and Tempe also file sponsorships when candidates bring technical product knowledge or multilingual capabilities that are harder to source domestically. Sponsorship is more common at mid-to-large firms than at small businesses.
Which visa types are most common for customer specialist roles in Arizona?
The H-1B visa is the most frequently used visa for customer specialist positions in Arizona, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field. L-1B visas apply when an international employee is transferring from an overseas office with specialized knowledge. O-1 visas are rare for this role category but possible for candidates with documented exceptional expertise.
Which cities in Arizona have the most customer specialist sponsorship jobs?
Phoenix concentrates the majority of sponsored customer specialist openings, driven by its large base of technology, financial services, and healthcare companies. Scottsdale and Tempe follow closely, particularly for SaaS and fintech employers. Chandler has a growing presence due to semiconductor and enterprise technology firms. Tucson has a smaller but active market, partly supported by proximity to the University of Arizona talent pipeline.
How to find customer specialist visa sponsorship jobs in Arizona?
Migrate Mate is built specifically for international job seekers looking for visa sponsorship roles, including customer specialist positions in Arizona. You can filter by state and job category to surface employers actively sponsoring in the Phoenix metro and beyond. Because sponsorship availability changes frequently, using a dedicated platform like Migrate Mate saves significant time compared to manually screening general job postings.
Are there state-specific considerations for customer specialist visa sponsorship in Arizona?
Arizona has no state-level visa program, so sponsorship follows standard federal H-1B or L-1 visa processes. One practical consideration is prevailing wage compliance: employers must pay the Department of Labor prevailing wage for the specific role and location, which is determined by job duties and the Phoenix-Mesa-Scottsdale metropolitan area wage surveys. Candidates with bilingual skills in Spanish are particularly valued given Arizona's demographics, which can strengthen a sponsorship case.
What is the prevailing wage for sponsored customer specialist jobs in Arizona?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.