Customer Specialist Visa Sponsorship Jobs in Utah
Customer specialist roles in Utah attract visa sponsorship from technology companies along the Wasatch Front, particularly in Salt Lake City and Provo. Major employers like Adobe, Qualtrics, and Workfront have established customer-facing teams in the region. Utah's growing tech sector and strong university pipelines from BYU and the University of Utah make it an active market for international candidates.
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We are University of Utah Health. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This is a call center position servicing patient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. This position has no responsibility for providing care to patients. This job requires at least 8 weeks of initial training on-site at the Care Navigation Center. Following the required on-site training, work from home opportunities are evaluated on a case-by-case basis in accordance with department policy. Work from home opportunities are offered based on performance after at least 90 days of employment.
Benefits:
- Save 50% on Tuition (Tuition reduced for eligible employees attending the University of Utah)
- Health Coverage, Dental Coverage, Life Insurance
- Retirement
- Paid Time Off
- 11 Paid Holidays per year
Corporate Overview: University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.
How to Apply:
- Submit your application online at employment.utah.edu
- Upload most recent updated resume with work history and experience.
Responsibilities
- Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
- Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
- Maintains excellent schedule adherence and productivity standards.
- Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
- Performs other administrative or clerical duties and projects as assigned by the manager.
Knowledge / Skills / Abilities
- Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
- Demonstrated excellence in verbal and written communications.
- Ability to respond appropriately to customer requests for one call resolution.
- Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
- Ability to type at least 45 WPM.
- Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
- Ability to prioritize and multi-task in a fast-paced environment.
- Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.
- Ability to report to work on time and avoid unnecessary absenteeism.
Qualifications
Qualifications Required
One year of experience in communications, customer service, a related medical field, or the educational equivalency.
Qualifications (Preferred)
Experience with Epic and Outlook.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Color Determination, Listening, Manual Dexterity, Near Vision, Non Indicated, Reaching, Sitting, Speaking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at eoe.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 82456
Reg/Temp Regular
Employment Type Full-Time
Shift Variable
Work Schedule Variable
Clinical/Non-Clinical Status Non-Clinical
Location Name Care Navigation
Workplace Set Up Hybrid
City South Jordan
State UT
Department UUH CST 35A Guest Communication
Category Telecommunications
Workplace Set Up Hybrid
Overview
We are University of Utah Health. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This is a call center position servicing patient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. This position has no responsibility for providing care to patients. This job requires at least 8 weeks of initial training on-site at the Care Navigation Center. Following the required on-site training, work from home opportunities are evaluated on a case-by-case basis in accordance with department policy. Work from home opportunities are offered based on performance after at least 90 days of employment.
Benefits:
- Save 50% on Tuition (Tuition reduced for eligible employees attending the University of Utah)
- Health Coverage, Dental Coverage, Life Insurance
- Retirement
- Paid Time Off
- 11 Paid Holidays per year
Corporate Overview: University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.
How to Apply:
- Submit your application online at employment.utah.edu
- Upload most recent updated resume with work history and experience.
Responsibilities
- Provides excellent customer service by resolving concerns and responding to inquiries in a professional and engaging manner.
- Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
- Maintains excellent schedule adherence and productivity standards.
- Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquiries, complaints and feedback calls.
- Performs other administrative or clerical duties and projects as assigned by the manager.
Knowledge / Skills / Abilities
- Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
- Demonstrated excellence in verbal and written communications.
- Ability to respond appropriately to customer requests for one call resolution.
- Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
- Ability to type at least 45 WPM.
- Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
- Ability to prioritize and multi-task in a fast-paced environment.
- Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.
- Ability to report to work on time and avoid unnecessary absenteeism.
Qualifications
Qualifications Required
One year of experience in communications, customer service, a related medical field, or the educational equivalency.
Qualifications (Preferred)
Experience with Epic and Outlook.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Color Determination, Listening, Manual Dexterity, Near Vision, Non Indicated, Reaching, Sitting, Speaking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at eoe.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 82456
Reg/Temp Regular
Employment Type Full-Time
Shift Variable
Work Schedule Variable
Clinical/Non-Clinical Status Non-Clinical
Location Name Care Navigation
Workplace Set Up Hybrid
City South Jordan
State UT
Department UUH CST 35A Guest Communication
Category Telecommunications
Workplace Set Up Hybrid
Customer Specialist Job Roles in Utah
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Search Customer Specialist Jobs in UtahCustomer Specialist Jobs in Utah: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Utah?
Technology companies concentrated along Utah's Silicon Slopes corridor are the most consistent sponsors. Adobe, Qualtrics, Pluralsight, and Workfront have all sponsored customer-facing roles in the Salt Lake City and Provo areas. Larger enterprise software firms tend to have established immigration programs and are more likely to sponsor than smaller startups, which may lack the resources or legal infrastructure for sponsorship.
Which visa types are most common for customer specialist roles in Utah?
The H-1B is the most common visa for customer specialist positions where the role requires a bachelor's degree in a specific field, such as business, communications, or a technical discipline. Employers must demonstrate the position qualifies as a specialty occupation. The L-1B is another option for candidates transferring from a foreign affiliate. Australian citizens may also qualify for the E-3 visa, which has no lottery.
Which cities in Utah have the most customer specialist sponsorship jobs?
Salt Lake City and Provo account for the majority of customer specialist sponsorship activity in Utah. The Silicon Slopes corridor between these two cities is home to most of the state's established tech employers. Lehi and Draper also host significant office campuses for companies like Adobe and Vivint, both of which maintain customer success and specialist teams with international hiring histories.
How to find customer specialist visa sponsorship jobs in Utah?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Utah employers actively hiring customer specialists who need work authorization. Rather than sorting through thousands of general postings, you can search directly for customer specialist roles in Utah where sponsorship is confirmed or likely. This saves significant time compared to contacting employers individually to ask about their sponsorship policies.
Are there any state-specific factors that affect customer specialist sponsorship in Utah?
Utah's Department of Labor prevailing wage requirements apply to H-1B filings, meaning employers must pay the wage rate set for customer specialist roles in the specific metro area, whether Salt Lake City or Provo-Orem. Utah's university pipeline from BYU and the University of Utah also means local employers are familiar with hiring international graduates on OPT, which can be a practical first step before an employer pursues H-1B sponsorship.
What is the prevailing wage for sponsored customer specialist jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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