Customer Specialist Visa Sponsorship Jobs in Georgia
Georgia's customer specialist roles are concentrated in Atlanta, where major employers like Delta Air Lines, NCR Voyix, and Cox Communications actively hire internationally. The state's growing fintech and logistics sectors create consistent demand, and companies headquartered in Midtown and Buckhead regularly file for visa sponsorship to fill specialized customer-facing positions.
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Get Access To All JobsINTRODUCTION
The Customer Support Specialist is responsible for identifying the customer issue and providing a solution to resolve the case. The Representative’s primary objective is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction.
ROLE AND RESPONSIBILITIES
- Answer questions regarding the Brightree application and its extended services in a friendly, effective, and efficient manner.
- Diagnose and resolve customer questions or problems over the telephone and through electronic communication in the areas of system configuration/setup, product functionality.
- Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.
- Track and document inbound support requests and ensure proper notation of customer problems and issues.
- Work closely with customers to ensure we are providing solutions that meet their needs.
- Stay abreast of current technology in products and new product offerings.
- Identify release issues.
- Work with senior CSRs/mentors to escalate cases as needed.
- Ensure all cases are documented according to standard operating procedures.
BASIC QUALIFICATIONS
- Prior experience providing software support to external customers.
- Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach.
- Proven ability to resolve issues in a timely manner.
- Experience working in a remote workforce.
- Quick learner, self-directed and motivated.
- Dedication and commitment level to the tasks at hand.
- Proven ability to work in a fast-paced, collaborative environment with the ability to own areas of the product with minimal supervision.
- Brightree software application experience preferred.
- Experience in HME, Home health or healthcare industry preferred.
- Bachelor’s degree in finance, business, healthcare, technology, or a relevant field preferred; equivalent combination of education and experience will be considered.
- Proficient in Microsoft products (Outlook, Word, Excel).
- Experience with Salesforce is a plus.
COMPENSATION
- Salary Range: $26.08 - 40.29 USD Hourly
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
For remote positions located outside of the US, pay will be determined based on the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
INTRODUCTION
The Customer Support Specialist is responsible for identifying the customer issue and providing a solution to resolve the case. The Representative’s primary objective is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction.
ROLE AND RESPONSIBILITIES
- Answer questions regarding the Brightree application and its extended services in a friendly, effective, and efficient manner.
- Diagnose and resolve customer questions or problems over the telephone and through electronic communication in the areas of system configuration/setup, product functionality.
- Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.
- Track and document inbound support requests and ensure proper notation of customer problems and issues.
- Work closely with customers to ensure we are providing solutions that meet their needs.
- Stay abreast of current technology in products and new product offerings.
- Identify release issues.
- Work with senior CSRs/mentors to escalate cases as needed.
- Ensure all cases are documented according to standard operating procedures.
BASIC QUALIFICATIONS
- Prior experience providing software support to external customers.
- Technical aptitude and troubleshooting skills to tackle a problem using a logical, systematic sequential approach.
- Proven ability to resolve issues in a timely manner.
- Experience working in a remote workforce.
- Quick learner, self-directed and motivated.
- Dedication and commitment level to the tasks at hand.
- Proven ability to work in a fast-paced, collaborative environment with the ability to own areas of the product with minimal supervision.
- Brightree software application experience preferred.
- Experience in HME, Home health or healthcare industry preferred.
- Bachelor’s degree in finance, business, healthcare, technology, or a relevant field preferred; equivalent combination of education and experience will be considered.
- Proficient in Microsoft products (Outlook, Word, Excel).
- Experience with Salesforce is a plus.
COMPENSATION
- Salary Range: $26.08 - 40.29 USD Hourly
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
For remote positions located outside of the US, pay will be determined based on the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Customer Specialist Job Roles in Georgia
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Search Customer Specialist Jobs in GeorgiaCustomer Specialist Jobs in Georgia: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Georgia?
Atlanta-based employers with established sponsorship track records for customer specialist roles include Delta Air Lines, NCR Voyix, Cox Communications, Equifax, and Global Payments. These companies have dedicated HR and immigration teams familiar with H-1B visa and other work visa processes. Sponsorship is more common at enterprise-level firms than smaller Georgia businesses, particularly in fintech, aviation, and telecommunications.
Which visa types are most common for customer specialist roles in Georgia?
The H-1B is the most common visa for customer specialist roles in Georgia, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field. L-1 visa transfers are also used when candidates move from an overseas office of the same company. TN visas apply to Canadian and Mexican nationals in qualifying professional categories.
Which cities in Georgia have the most customer specialist sponsorship jobs?
Atlanta accounts for the overwhelming majority of customer specialist sponsorship opportunities in Georgia, particularly in the Midtown, Buckhead, and Perimeter Center corridors. Alpharetta has a notable concentration of technology and financial services companies that hire internationally. Savannah and Augusta have smaller but growing markets, mostly tied to logistics, healthcare, and public sector employers.
How to find customer specialist visa sponsorship jobs in Georgia?
Migrate Mate is built specifically for international job seekers and filters customer specialist roles in Georgia by visa sponsorship availability, saving significant research time. Because not all job postings explicitly state sponsorship willingness, Migrate Mate cross-references employer sponsorship history to surface realistic opportunities. Filtering by Atlanta or Alpharetta on Migrate Mate typically returns the highest volume of relevant Georgia listings.
Are there state-specific considerations for customer specialist visa sponsorship in Georgia?
Georgia's strong university pipeline, including Georgia Tech and Georgia State University, means many employers in Atlanta are already accustomed to sponsoring international graduates through OPT and then transitioning them to H-1B. Prevailing wage requirements for customer specialist roles in the Atlanta metropolitan area are set by the Department of Labor and vary by specific job duties and required qualifications, not just job title.
What is the prevailing wage for sponsored customer specialist jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.