Customer Specialist Visa Sponsorship Jobs in South Carolina
Customer specialist roles in South Carolina are concentrated in the Charlotte metro spillover markets of Rock Hill and Fort Mill, as well as Columbia and Charleston, where financial services firms, healthcare networks, and technology companies actively hire. Major employers including Bank of America, TIAA, and Concentrix have established operations that periodically sponsor international candidates for customer-facing specialist positions.
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Get Access To All JobsINTRODUCTION
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Overview
We are seeking a Field Customer Support Specialist for our Endosafe instruments: nexgen MCS, nexgen PTS, Bio Tek Elx808 plate reader, PRS-3, LAL endotoxin, BET (Biological Endotoxin Testing) within our Microbial Solutions business covering North America.
The following are responsibilities related to the Field Customer Support Specialist:
- Provide customer-facing technical repair and maintenance services for endotoxin, and microbial detection laboratory instruments on site at customer locations.
- Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.
- Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication.
- Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.
- Assisting field sales personnel in product demonstrations, new customer training, and product validations.
- Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
- Responsible for resolving client testing laboratory instrument service issues.
MINIMUM QUALIFICATIONS
The following are minimum qualifications related to the Field Customer Support Specialist for our Nexus Robot and Endosafe range:
- Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field
- High level of Technical ability and able to work under pressure
- 3+ years of related experience
- Ability to work from a home-based office
- Frequent travel, sometimes with short notice
COMPENSATION
The pay range for this position is $80,000 to $90,000. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, and location.
ABOUT MICROBIAL SOLUTIONS
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.
ABOUT CHARLES RIVER
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in the last five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
INTRODUCTION
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Overview
We are seeking a Field Customer Support Specialist for our Endosafe instruments: nexgen MCS, nexgen PTS, Bio Tek Elx808 plate reader, PRS-3, LAL endotoxin, BET (Biological Endotoxin Testing) within our Microbial Solutions business covering North America.
The following are responsibilities related to the Field Customer Support Specialist:
- Provide customer-facing technical repair and maintenance services for endotoxin, and microbial detection laboratory instruments on site at customer locations.
- Schedule and perform on-site service visits within an assigned region for product installations, annual qualification, routine preventive maintenance and analysis of product performance.
- Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication.
- Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.
- Assisting field sales personnel in product demonstrations, new customer training, and product validations.
- Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.
- Responsible for resolving client testing laboratory instrument service issues.
MINIMUM QUALIFICATIONS
The following are minimum qualifications related to the Field Customer Support Specialist for our Nexus Robot and Endosafe range:
- Qualification in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field
- High level of Technical ability and able to work under pressure
- 3+ years of related experience
- Ability to work from a home-based office
- Frequent travel, sometimes with short notice
COMPENSATION
The pay range for this position is $80,000 to $90,000. Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, and location.
ABOUT MICROBIAL SOLUTIONS
Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.
ABOUT CHARLES RIVER
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.
With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 80% of the drugs approved by the FDA in the last five years.
We’re committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.
Equal Employment Opportunity
Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, veteran or disability status.
It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.
Customer Specialist Job Roles in South Carolina
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Search Customer Specialist Jobs in South CarolinaCustomer Specialist Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for customer specialists in South Carolina?
Financial services and technology firms account for most customer specialist sponsorships in South Carolina. Companies like TIAA, Concentrix, and Synchrony Financial have sponsored H-1B visa workers for customer operations roles in Columbia and the greater Charlotte metro area. Large healthcare systems, including Prisma Health and MUSC Health, also hire customer specialists and have sponsored international candidates, particularly for roles requiring specialized clinical or technical knowledge.
Which visa types are most common for customer specialist roles in South Carolina?
The H-1B is the most common visa for customer specialist roles that qualify as specialty occupations, typically when the position requires a specific bachelor's degree in fields like business, communications, or information technology. Some roles qualify under the TN visa for Canadian and Mexican nationals if the job aligns with covered professional categories. Customer specialists in financial services may also encounter employers familiar with L-1 visa transfers for internal company moves.
Which cities in South Carolina have the most customer specialist sponsorship jobs?
Columbia leads South Carolina for customer specialist sponsorship activity, driven by its concentration of financial services companies, state government contractors, and university-affiliated employers. Charleston follows, with growing technology and hospitality-sector firms hiring for customer operations roles. The York County corridor, including Rock Hill and Fort Mill, benefits from proximity to Charlotte and hosts several major employers with established visa sponsorship programs for customer-facing positions.
How to find customer specialist visa sponsorship jobs in South Carolina?
Migrate Mate filters job listings specifically for visa sponsorship, making it straightforward to browse customer specialist openings in South Carolina without sorting through postings from employers unlikely to sponsor. The platform surfaces roles from companies with documented sponsorship history, which is particularly useful for customer specialist positions where sponsorship eligibility varies widely by employer and the specific requirements of the role.
Are there state-specific considerations for customer specialist visa sponsorship in South Carolina?
South Carolina's growing presence in advanced manufacturing, fintech, and international trade, particularly around the Port of Charleston and BMW's Upstate operations, has expanded the range of employers capable of sponsoring customer specialist roles. Clemson University and the University of South Carolina produce graduates who sometimes transition through OPT into sponsored positions at regional employers. Customer specialist roles tied to technical products or regulated industries generally have stronger sponsorship eligibility than general customer service positions.
What is the prevailing wage for sponsored customer specialist jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.