Customer Specialist Visa Sponsorship Jobs in South Carolina
Customer specialist roles in South Carolina are concentrated in the Charlotte metro spillover markets of Rock Hill and Fort Mill, as well as Columbia and Charleston, where financial services firms, healthcare networks, and technology companies actively hire. Major employers including Bank of America, TIAA, and Concentrix have established operations that periodically sponsor international candidates for customer-facing specialist positions.
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Get Access To All JobsWho We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer’s voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.
HOW YOU’LL CONTRIBUTE
- Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research.
- Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
- Identifies emerging trends and notifies leaders.
- Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries.
- Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates.
- Maintain and create logs, records, and files. Acts as a resource for information.
- May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
- May provide training/product demonstrations. Customize to meet customer’s needs/applications.
- Other duties as assigned.
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- High School diploma or equivalent required.
- Generally has 5+ years of related experience.
- Prior experience supporting customer escalations and/or written interactions/complaints in a related field/industry, product, or service.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Requires extensive knowledge of the company’s products and services.
- Excellent organization skills, strong time management, and the ability to meet deadlines.
- Strong research and problem-solving skills.
- Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
- Strong MS Office skills.
- Excellent interpersonal and communication skills (verbal and written).
- Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer.
- Strong knowledge of computerized data entry system or other relevant applications.
- Diplomatic.
COMPLEXITIES & IMPACT
- Issues are typically non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Works under general supervision.
- Follows established company/department guidelines/procedures and regularly makes recommendations to department policies and procedures.
- Errors may be difficult to detect and would normally result in loss of time or customer dissatisfaction.
SUPERVISION RECEIVED OR EXTENDED
- No responsibility for the supervision of others.
OTHER JOB REQUIREMENTS: PHYSICAL, TRAVEL, DRIVING REQUIREMENTS
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer’s voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.
HOW YOU’LL CONTRIBUTE
- Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research.
- Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
- Identifies emerging trends and notifies leaders.
- Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries.
- Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates.
- Maintain and create logs, records, and files. Acts as a resource for information.
- May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
- May provide training/product demonstrations. Customize to meet customer’s needs/applications.
- Other duties as assigned.
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- High School diploma or equivalent required.
- Generally has 5+ years of related experience.
- Prior experience supporting customer escalations and/or written interactions/complaints in a related field/industry, product, or service.
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Requires extensive knowledge of the company’s products and services.
- Excellent organization skills, strong time management, and the ability to meet deadlines.
- Strong research and problem-solving skills.
- Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
- Strong MS Office skills.
- Excellent interpersonal and communication skills (verbal and written).
- Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer.
- Strong knowledge of computerized data entry system or other relevant applications.
- Diplomatic.
COMPLEXITIES & IMPACT
- Issues are typically non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Works under general supervision.
- Follows established company/department guidelines/procedures and regularly makes recommendations to department policies and procedures.
- Errors may be difficult to detect and would normally result in loss of time or customer dissatisfaction.
SUPERVISION RECEIVED OR EXTENDED
- No responsibility for the supervision of others.
OTHER JOB REQUIREMENTS: PHYSICAL, TRAVEL, DRIVING REQUIREMENTS
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Customer Specialist Job Roles in South Carolina
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Search Customer Specialist Jobs in South CarolinaCustomer Specialist Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for customer specialists in South Carolina?
Financial services and technology firms account for most customer specialist sponsorships in South Carolina. Companies like TIAA, Concentrix, and Synchrony Financial have sponsored H-1B visa workers for customer operations roles in Columbia and the greater Charlotte metro area. Large healthcare systems, including Prisma Health and MUSC Health, also hire customer specialists and have sponsored international candidates, particularly for roles requiring specialized clinical or technical knowledge.
Which visa types are most common for customer specialist roles in South Carolina?
The H-1B is the most common visa for customer specialist roles that qualify as specialty occupations, typically when the position requires a specific bachelor's degree in fields like business, communications, or information technology. Some roles qualify under the TN visa for Canadian and Mexican nationals if the job aligns with covered professional categories. Customer specialists in financial services may also encounter employers familiar with L-1 visa transfers for internal company moves.
Which cities in South Carolina have the most customer specialist sponsorship jobs?
Columbia leads South Carolina for customer specialist sponsorship activity, driven by its concentration of financial services companies, state government contractors, and university-affiliated employers. Charleston follows, with growing technology and hospitality-sector firms hiring for customer operations roles. The York County corridor, including Rock Hill and Fort Mill, benefits from proximity to Charlotte and hosts several major employers with established visa sponsorship programs for customer-facing positions.
How to find customer specialist visa sponsorship jobs in South Carolina?
Migrate Mate filters job listings specifically for visa sponsorship, making it straightforward to browse customer specialist openings in South Carolina without sorting through postings from employers unlikely to sponsor. The platform surfaces roles from companies with documented sponsorship history, which is particularly useful for customer specialist positions where sponsorship eligibility varies widely by employer and the specific requirements of the role.
Are there state-specific considerations for customer specialist visa sponsorship in South Carolina?
South Carolina's growing presence in advanced manufacturing, fintech, and international trade, particularly around the Port of Charleston and BMW's Upstate operations, has expanded the range of employers capable of sponsoring customer specialist roles. Clemson University and the University of South Carolina produce graduates who sometimes transition through OPT into sponsored positions at regional employers. Customer specialist roles tied to technical products or regulated industries generally have stronger sponsorship eligibility than general customer service positions.
What is the prevailing wage for sponsored customer specialist jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.