Customer Specialist Visa Sponsorship Jobs in Pennsylvania
Customer specialist roles in Pennsylvania span financial services firms in Philadelphia, healthcare networks like UPMC in Pittsburgh, and technology companies clustered in the Philadelphia suburbs. Employers including Comcast, Vanguard, and large insurance carriers regularly hire for these positions. International candidates pursuing visa sponsorship will find the most opportunities concentrated in Pennsylvania's two major metro areas.
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Get Access To All JobsWHY DO WE NEED YOU?
The Customer Account Specialist, Retail manages customer orders from receipt through delivery while providing responsive, high-quality service. This role coordinates with customers, carriers, warehouses, and internal partners to support timely fulfillment, communicate order updates, resolve delivery or product issues, and ensure compliance with established policies and procedures.
Essential Duties
- Process and manage customer orders through order-entry and EDI systems, ensuring accuracy from receipt through delivery.
- Monitor inventory, open orders, truckload requirements, shipments, and customer pickups to support timely fulfillment.
- Respond to customer inquiries regarding order status, delivery estimates, cancellations, backorders, and shipment changes.
- Investigate and resolve order, delivery, product, compliance, and customer-service issues in partnership with internal departments.
- Process, track, and investigate Return to Vendor requests, fines, and supporting documentation.
IS THIS JOB FOR YOU?
- A combination of formal education such as Bachelor’s Degree, Associates Degree with certifications and/or at least 2-4 years of progressive customer service experience
- Excellent communication, interpersonal, and relationship management skills
- Prior experience with the ability to successfully resolve conflict
- Strong ability to multi-task
- Some exposure to building products and/or retail industry preferred
- Developed systems aptitude and Microsoft Office skills
- SAP experience required
- Ability to work effectively in a fast paced, high-volume environment
- Demonstrates relentless customer service
- Flexibility in working hours 7:30am – 6pm with some overtime and occasional weekends
- Willingness and ability to work from home during inclement weather or emergency situations – requires home land phone line & internet
- Limited travel required - including but not limited to, yearly customer and plant visits
- Strong organizational skills
- Concise communication skills
- Team player
- Responsible
- Influencing Skills
- Highly developed interpersonal skills
- Unwavering personal values
- Intermediate excel and MS office capability
- Systems aptitude i.e. Sales Force/SAP
- Ability to multitask at a high level
A LITTLE MORE ABOUT US
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings.
A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
BENEFITS IN JOINING US
At Saint-Gobain, our goal is to deliver a comprehensive Total Rewards package to support your well-being and improve daily life for you and your family. We value your contribution to our purpose, Making the World a Better Home, and your Total Rewards package aims to help you plan for the future you want.
Employees have the flexibility to choose the benefits that best fit their individual needs:
- Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Saving Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
- Paid Time Off and Paid Parental Leave
- Retirement and Protection - Helping to make the future life you want a reality.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
- Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
Additional Benefits – Helping shape the experience and impact you want
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child & Elder Care
- PerkSpot Employee Discount Program
Job Reference: USA15506
WHY DO WE NEED YOU?
The Customer Account Specialist, Retail manages customer orders from receipt through delivery while providing responsive, high-quality service. This role coordinates with customers, carriers, warehouses, and internal partners to support timely fulfillment, communicate order updates, resolve delivery or product issues, and ensure compliance with established policies and procedures.
Essential Duties
- Process and manage customer orders through order-entry and EDI systems, ensuring accuracy from receipt through delivery.
- Monitor inventory, open orders, truckload requirements, shipments, and customer pickups to support timely fulfillment.
- Respond to customer inquiries regarding order status, delivery estimates, cancellations, backorders, and shipment changes.
- Investigate and resolve order, delivery, product, compliance, and customer-service issues in partnership with internal departments.
- Process, track, and investigate Return to Vendor requests, fines, and supporting documentation.
IS THIS JOB FOR YOU?
- A combination of formal education such as Bachelor’s Degree, Associates Degree with certifications and/or at least 2-4 years of progressive customer service experience
- Excellent communication, interpersonal, and relationship management skills
- Prior experience with the ability to successfully resolve conflict
- Strong ability to multi-task
- Some exposure to building products and/or retail industry preferred
- Developed systems aptitude and Microsoft Office skills
- SAP experience required
- Ability to work effectively in a fast paced, high-volume environment
- Demonstrates relentless customer service
- Flexibility in working hours 7:30am – 6pm with some overtime and occasional weekends
- Willingness and ability to work from home during inclement weather or emergency situations – requires home land phone line & internet
- Limited travel required - including but not limited to, yearly customer and plant visits
- Strong organizational skills
- Concise communication skills
- Team player
- Responsible
- Influencing Skills
- Highly developed interpersonal skills
- Unwavering personal values
- Intermediate excel and MS office capability
- Systems aptitude i.e. Sales Force/SAP
- Ability to multitask at a high level
A LITTLE MORE ABOUT US
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings.
A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.
LEGAL STATEMENT
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.
BENEFITS IN JOINING US
At Saint-Gobain, our goal is to deliver a comprehensive Total Rewards package to support your well-being and improve daily life for you and your family. We value your contribution to our purpose, Making the World a Better Home, and your Total Rewards package aims to help you plan for the future you want.
Employees have the flexibility to choose the benefits that best fit their individual needs:
- Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.
- Medical, Prescription Drug, Vision, and Dental Insurance
- Healthcare Saving Account and Flexible Spending Account options
- LiveWell Wellness Program
- Employee Assistance Program (EAP)
- Paid Time Off and Paid Parental Leave
- Retirement and Protection - Helping to make the future life you want a reality.
- 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
- Company-provided Life Insurance, AD&D, Short-Term Disability
- Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
Additional Benefits – Helping shape the experience and impact you want
- Group Legal
- Identity Theft Protection
- Auto and Home Insurance
- Pet Insurance and Discounts
- Back-up Child & Elder Care
- PerkSpot Employee Discount Program
Job Reference: USA15506
Customer Specialist Job Roles in Pennsylvania
See all 305+ Customer Specialist Jobs in Pennsylvania
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Search Customer Specialist Jobs in PennsylvaniaCustomer Specialist Jobs in Pennsylvania: Frequently Asked Questions
Which companies sponsor visas for customer specialists in Pennsylvania?
Philadelphia-area employers including Comcast, Vanguard, and Independence Blue Cross have sponsored work visas for customer-facing roles. In Pittsburgh, UPMC and PNC Financial Services are among the larger employers with established immigration sponsorship programs. Technology firms in the King of Prussia and Wayne corridors also appear in Department of Labor disclosure data for customer specialist and related titles.
Which visa types are most common for customer specialist roles in Pennsylvania?
The H-1B visa is the most common visa category for customer specialist positions, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field. Some roles at multinational firms may be filled through L-1B intracompany transfers. Candidates from Australia may pursue the E-3 visa, and Canadian and Mexican nationals may qualify under the TN visa category depending on the specific role and degree.
Which cities in Pennsylvania have the most customer specialist sponsorship jobs?
Philadelphia generates the largest volume of customer specialist sponsorship opportunities in Pennsylvania, driven by its concentration of financial services, insurance, and telecommunications employers. Pittsburgh is the second-largest market, anchored by healthcare, banking, and technology firms. Smaller clusters exist in Malvern, King of Prussia, and Horsham, where pharmaceutical and financial technology companies maintain significant operations.
How to find customer specialist visa sponsorship jobs in Pennsylvania?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify customer specialist roles in Pennsylvania without sorting through positions that don't offer sponsorship. You can search by location, filtering for Philadelphia, Pittsburgh, or statewide, and browse roles posted by employers with documented sponsorship histories. Creating a profile on Migrate Mate also helps match you to relevant openings as they are posted.
Are there state-specific considerations for customer specialist roles and visa sponsorship in Pennsylvania?
Pennsylvania employers sponsoring H-1B workers must pay the Department of Labor prevailing wage for the specific role and geographic area, which differs between Philadelphia, Pittsburgh, and smaller metros. The state's strong university pipeline, including Penn State, Temple, and Carnegie Mellon, means employers are familiar with OPT and STEM OPT candidates, which can make initial conversations about sponsorship more straightforward at larger organizations.
What is the prevailing wage for sponsored customer specialist jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.