Support Lead Visa Sponsorship Jobs in Connecticut
Support lead roles in Connecticut are concentrated around Hartford's insurance and financial services sector, Stamford's corporate headquarters, and tech-adjacent employers in New Haven. Companies like Travelers, Synchrony, and Yale New Haven Health have sponsored work visas for operations and support management roles, making Connecticut a viable target for international candidates.
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Get Access To All JobsWe’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain.
What you will do
- Provides RPA production support and troubleshooting assistance for UiPath and Automation Anywhere bots within an organization to ensure the proper functioning of bots and address any issues that may arise.
- Monitor, triage, and resolve L2 production incidents related to RPA bots across Automation Anywhere and UiPath environments.
- Perform root cause analysis (RCA) on bot failures, process exceptions, and system errors, and implement corrective actions.
- Analyzes reported problems, performs data analysis, and conducts tests to resolve technical issues.
- Manage and track incidents, service requests, and change requests through ITSM tools (e.g., ServiceNow, Jira).
- Ensure SLAs and OKRs are met consistently for all production automation workflows.
- Escalate unresolved critical issues to L3/development teams with full documentation.
- Troubleshoot Bot runner connectivity and orchestrator/control room issues.
- Scheduling and triggering failures, Queue processing issues (stuck, failed, or unavailable queue items), Access, credential, and permission-related failures.
- Triage Dependency and environment-related issues and Data-related and application responsiveness issues.
- Work closely with RPA developers, business analysts, and operations teams to identify recurring issues and recommend enhancements.
- Participate in daily stand-ups, change advisory boards (CAB), and sprint reviews as required.
- Contribute to automation health dashboards and reporting metrics.
- Proactively identify opportunities for process hardening and bot optimization.
- Maintains documentation of application configurations, troubleshooting steps, and resolution procedures to facilitate self-service resolution and provide reference materials for support staff and end-users.
- Collaborates with cross-functional teams, such as developers, business analysts, and IT infrastructure teams, to address application-related issues.
- Communicates technical information effectively to both technical and non-technical stakeholders, providing regular updates on issue resolution and support activities.
- Analyzes support trends, gathers user feedback, and suggests enhancements or changes to improve application performance, usability, and reliability.
For this role you will need Minimum Requirements
- 3+ years of hands-on experience in RPA production support or operations roles.
- Proficient in Automation Anywhere A360 – bot development, Control Room management, and error handling.
- Working knowledge of UiPath – Studio, Orchestrator, and REFramework-based bot support.
- Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines.
- Experience with ITSM platforms for incident and change management (ServiceNow preferred).
- Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP).
- Excellent analytical and problem-solving skills with the ability to work under pressure.
- Strong written and verbal communication skills for stakeholder engagement and documentation.
- Ability to work in shifts.
- Experience in leading engineers.
Preferred Qualifications
- Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification.
- Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks.
- Healthcare industry experience with knowledge.
Education
- Bachelor's degree preferred.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$101,970.00 - $203,940.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 05/25/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain.
What you will do
- Provides RPA production support and troubleshooting assistance for UiPath and Automation Anywhere bots within an organization to ensure the proper functioning of bots and address any issues that may arise.
- Monitor, triage, and resolve L2 production incidents related to RPA bots across Automation Anywhere and UiPath environments.
- Perform root cause analysis (RCA) on bot failures, process exceptions, and system errors, and implement corrective actions.
- Analyzes reported problems, performs data analysis, and conducts tests to resolve technical issues.
- Manage and track incidents, service requests, and change requests through ITSM tools (e.g., ServiceNow, Jira).
- Ensure SLAs and OKRs are met consistently for all production automation workflows.
- Escalate unresolved critical issues to L3/development teams with full documentation.
- Troubleshoot Bot runner connectivity and orchestrator/control room issues.
- Scheduling and triggering failures, Queue processing issues (stuck, failed, or unavailable queue items), Access, credential, and permission-related failures.
- Triage Dependency and environment-related issues and Data-related and application responsiveness issues.
- Work closely with RPA developers, business analysts, and operations teams to identify recurring issues and recommend enhancements.
- Participate in daily stand-ups, change advisory boards (CAB), and sprint reviews as required.
- Contribute to automation health dashboards and reporting metrics.
- Proactively identify opportunities for process hardening and bot optimization.
- Maintains documentation of application configurations, troubleshooting steps, and resolution procedures to facilitate self-service resolution and provide reference materials for support staff and end-users.
- Collaborates with cross-functional teams, such as developers, business analysts, and IT infrastructure teams, to address application-related issues.
- Communicates technical information effectively to both technical and non-technical stakeholders, providing regular updates on issue resolution and support activities.
- Analyzes support trends, gathers user feedback, and suggests enhancements or changes to improve application performance, usability, and reliability.
For this role you will need Minimum Requirements
- 3+ years of hands-on experience in RPA production support or operations roles.
- Proficient in Automation Anywhere A360 – bot development, Control Room management, and error handling.
- Working knowledge of UiPath – Studio, Orchestrator, and REFramework-based bot support.
- Strong understanding of RPA architecture, bot lifecycle, and deployment pipelines.
- Experience with ITSM platforms for incident and change management (ServiceNow preferred).
- Familiarity with SQL, APIs, and integration troubleshooting (REST/SOAP).
- Excellent analytical and problem-solving skills with the ability to work under pressure.
- Strong written and verbal communication skills for stakeholder engagement and documentation.
- Ability to work in shifts.
- Experience in leading engineers.
Preferred Qualifications
- Automation Anywhere Certified Advanced RPA Professional or equivalent UiPath certification.
- Competent with Agentic Process Automation (APA) tools, AI agents, or LLM-integrated automation frameworks.
- Healthcare industry experience with knowledge.
Education
- Bachelor's degree preferred.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$101,970.00 - $203,940.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 05/25/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Support Lead Job Roles in Connecticut
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Search Support Lead Jobs in ConnecticutSupport Lead Jobs in Connecticut: Frequently Asked Questions
Which companies sponsor visas for support leads in Connecticut?
Employers with documented H-1B sponsorship histories for support and operations roles in Connecticut include Travelers, Cigna, Synchrony Financial, Aetna, and United Technologies. Yale University and UConn Health also sponsor support professionals in technical and administrative capacities. Sponsorship activity tends to concentrate in Hartford's insurance corridor and Stamford's financial services cluster, where support lead roles carry enough specialization to qualify.
Which visa types are most common for support lead roles in Connecticut?
The H-1B is the most common visa for support leads in Connecticut, particularly for roles tied to technology platforms, financial systems, or clinical operations where a relevant bachelor's degree is standard. TN visas are an option for Canadian and Mexican nationals in qualifying occupational categories. O-1 visas apply only in exceptional cases. Support leads in general customer service without a specialized degree requirement may face eligibility challenges for H-1B classification.
Which cities in Connecticut have the most support lead sponsorship jobs?
Hartford sees the highest concentration of support lead sponsorship activity, driven by the city's dense insurance and healthcare employer base. Stamford attracts corporate support roles tied to finance and media companies headquartered there. New Haven generates sponsorship demand through Yale University, Yale New Haven Health, and a growing biotech sector. Bridgeport and Norwalk also contribute, particularly from financial services and professional services firms operating along the I-95 corridor.
How to find support lead visa sponsorship jobs in Connecticut?
Migrate Mate is built specifically for international candidates and filters job listings by visa sponsorship availability, making it straightforward to find support lead roles in Connecticut where employers are open to sponsoring. You can filter by state and role type to surface relevant openings at Connecticut-based companies. Because sponsorship willingness varies widely by employer, using a platform designed around that filter saves significant time compared to searching general job boards.
Are there state-specific considerations for support lead visa sponsorship in Connecticut?
Connecticut's prevailing wage requirements for H-1B positions are benchmarked against DOL wage data for the Hartford-West Hartford-East Hartford and Bridgeport-Stamford-Norwalk metropolitan areas, which tend to reflect the higher cost of living in Fairfield County. Support leads applying through employers in Stamford may see higher prevailing wage thresholds than those based in Hartford. Connecticut has no state-level visa or immigration program, so all sponsorship follows federal H-1B, TN, or employment-based green card processes.
What is the prevailing wage for sponsored support lead jobs in Connecticut?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which support lead employers are hiring and sponsoring visas in Connecticut right now.
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