Support Lead Visa Sponsorship Jobs in Washington
Washington state is a strong market for support lead roles, with major employers like Amazon, Microsoft, Salesforce, and T-Mobile headquartered or operating large teams in Seattle and Bellevue. The state's concentration of enterprise tech and e-commerce companies drives consistent demand for experienced support leads who can manage teams and scale customer operations.
Find Support Lead JobsOverview
Showing 5 of 17+ Support Lead Jobs in Washington with Visa Sponsorship
See all Support Lead Jobs in Washington with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Lead Jobs in Washington with Visa Sponsorship.
Get Access To All JobsDate: Jul 14, 2026
Location: Renton, WA, US, 98055
Company: PACCAR
Requisition Summary
Lead a world-class technical support team as the Technical Lead at PACCAR Parts’ 24/7/365 Vehicle Support Center (VSC). Based in Renton, Washington, you’ll support 20+ high performing VSC Specialists across three strategic locations – PACCAR Parts Renton, PACCAR North Texas, and PACCAR Parts India – providing comprehensive technical direction and support in a fast-changing environment.
In this role, you’ll be the subject matter expert for PACCAR Powertrain and Emission Systems, Chassis Multiplex Architecture, and Supporting Electrical Systems. Responsibilities include supporting team members by seeking out, developing, and disseminating technical direction, consulting specialists and managing internal escalations, and leading the specialist training team.
Success in this position requires exceptional technical knowledge and experience, excellent communication to coach team members and to facilitate cross-division collaboration, and the demonstrated ability to package complex technical content into clear, concise, and actionable case recommendations.
Job Functions / Responsibilities
- Be the subject matter expert for entire scope of VSC technical support and be the point of contact for all specialist case consulting
- Provide direct Tier 1 technical support to Dealer Technicians by identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365.
- Escalate complex issues to Division Field Service, Field Service Engineers, Advanced Diagnostic Engineering, Technical Document Specialists, Customer Service Managers, and Internal Management Team as appropriate
- Follow-up repair progress to ensure maximum uptime in returning trucks to service
- Lead daily stand-up meeting content and delivery, develop and lead internal escalation processes, and identify, report, and monitor internal system outages
- Liaise cross-divisionally to deliver and gather relevant information to support case handling efficiency and case reduction initiatives
- Contribute to development and maintenance of training program and documentation
- Compile technical content to develop standard work procedures for case management
- Manage reporting for trending Field issues and present findings during Organizational meetings
- Maintain all PACCAR Engine and Electrical Certifications and stay up to date on current systems and technologies
- Provide technical guidance to VSC Supervisors and Manager as needed, contributing to department strategy
- Collaborate closely with other VSC Technical Lead(s) to maintain consistency and operational excellence
- Identify and lead continuous improvement initiatives
Qualifications
Bachelor’s degree in a related field required
Ability to earn and maintain the PACCAR Engine and Electrical Certification
3+ years of experience in vehicle and diesel engine diagnostics required:
- Strong understanding of automotive/diesel OEM software programming and network diagnostics and troubleshooting
- Demonstrated strength in coaching and mentoring to attain team goals
- Ability to effectively communicate at all levels up to and including senior leadership
- Ability to multitask and produce high volume/high quality output
- Willingness to work in 24/7/365 environment, adapt to changing schedules and requirements
- Ability to work under limited supervision, make sound decisions under pressure
- Strong PC skills including Microsoft Office
- Exceptional written & verbal communication skills
Benefits
As a U.S. PACCAR employee, you have a full range of benefit options including:
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
- 401k with up to a 5% company match
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $90,400 - $128,040 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class eCommerce and Marketing Technology that generates and supports industry leading sales in conjunction with our outstanding supply chain that delivers record levels of inventory availability for our dealerships and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
Date: Jul 14, 2026
Location: Renton, WA, US, 98055
Company: PACCAR
Requisition Summary
Lead a world-class technical support team as the Technical Lead at PACCAR Parts’ 24/7/365 Vehicle Support Center (VSC). Based in Renton, Washington, you’ll support 20+ high performing VSC Specialists across three strategic locations – PACCAR Parts Renton, PACCAR North Texas, and PACCAR Parts India – providing comprehensive technical direction and support in a fast-changing environment.
In this role, you’ll be the subject matter expert for PACCAR Powertrain and Emission Systems, Chassis Multiplex Architecture, and Supporting Electrical Systems. Responsibilities include supporting team members by seeking out, developing, and disseminating technical direction, consulting specialists and managing internal escalations, and leading the specialist training team.
Success in this position requires exceptional technical knowledge and experience, excellent communication to coach team members and to facilitate cross-division collaboration, and the demonstrated ability to package complex technical content into clear, concise, and actionable case recommendations.
Job Functions / Responsibilities
- Be the subject matter expert for entire scope of VSC technical support and be the point of contact for all specialist case consulting
- Provide direct Tier 1 technical support to Dealer Technicians by identifying customer concerns, reviewing troubleshooting results, and providing timely and accurate support using our internal case management tool TCS 365.
- Escalate complex issues to Division Field Service, Field Service Engineers, Advanced Diagnostic Engineering, Technical Document Specialists, Customer Service Managers, and Internal Management Team as appropriate
- Follow-up repair progress to ensure maximum uptime in returning trucks to service
- Lead daily stand-up meeting content and delivery, develop and lead internal escalation processes, and identify, report, and monitor internal system outages
- Liaise cross-divisionally to deliver and gather relevant information to support case handling efficiency and case reduction initiatives
- Contribute to development and maintenance of training program and documentation
- Compile technical content to develop standard work procedures for case management
- Manage reporting for trending Field issues and present findings during Organizational meetings
- Maintain all PACCAR Engine and Electrical Certifications and stay up to date on current systems and technologies
- Provide technical guidance to VSC Supervisors and Manager as needed, contributing to department strategy
- Collaborate closely with other VSC Technical Lead(s) to maintain consistency and operational excellence
- Identify and lead continuous improvement initiatives
Qualifications
Bachelor’s degree in a related field required
Ability to earn and maintain the PACCAR Engine and Electrical Certification
3+ years of experience in vehicle and diesel engine diagnostics required:
- Strong understanding of automotive/diesel OEM software programming and network diagnostics and troubleshooting
- Demonstrated strength in coaching and mentoring to attain team goals
- Ability to effectively communicate at all levels up to and including senior leadership
- Ability to multitask and produce high volume/high quality output
- Willingness to work in 24/7/365 environment, adapt to changing schedules and requirements
- Ability to work under limited supervision, make sound decisions under pressure
- Strong PC skills including Microsoft Office
- Exceptional written & verbal communication skills
Benefits
As a U.S. PACCAR employee, you have a full range of benefit options including:
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
- 401k with up to a 5% company match
Salary Range:
At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $90,400 - $128,040 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Additional Information:
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.
Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class eCommerce and Marketing Technology that generates and supports industry leading sales in conjunction with our outstanding supply chain that delivers record levels of inventory availability for our dealerships and customers.
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
Support Lead Job Roles in Washington
See all Support Lead Jobs in Washington
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Support Lead Jobs in WashingtonSupport Lead Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for support leads in Washington?
Amazon, Microsoft, Salesforce, Expedia, and T-Mobile are among the Washington employers with established records of sponsoring work visas for support lead roles. Seattle-based tech and e-commerce companies file Labor Condition Applications for support and customer operations positions regularly. Larger enterprises tend to have dedicated immigration programs, making them more structured sponsors than smaller startups.
Which visa types are most common for support lead roles in Washington?
The H-1B visa is the most common visa category for support lead roles in Washington, particularly for positions requiring a bachelor's degree in business, information systems, or a related field. Candidates from Australia may qualify for the E-3 visa, and Canadian or Mexican nationals may be eligible for TN visa status. L-1 visa transfers are also used when a candidate is relocating from a company's international office.
Which cities in Washington have the most support lead sponsorship jobs?
Seattle and Bellevue account for the majority of support lead sponsorship opportunities in Washington, driven by the concentration of enterprise tech, cloud, and e-commerce employers in those cities. Redmond is notable for Microsoft's campus. Smaller markets like Tacoma and Kirkland have emerging opportunities, but Seattle-Bellevue remains the primary hiring corridor for sponsored support lead positions.
How to find support lead visa sponsorship jobs in Washington?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Washington employers actively hiring support leads who require sponsorship. Rather than sorting through thousands of general postings, you can browse roles already confirmed to offer sponsorship, narrowing your search to companies in Seattle, Bellevue, and other Washington markets relevant to your experience.
Are there any Washington-specific considerations for support lead visa sponsorship?
Washington's Department of Labor and Industries sets prevailing wage benchmarks that employers must meet when sponsoring H-1B workers, and the Seattle metro area generally carries higher prevailing wages than national averages due to its competitive tech market. University of Washington and Washington State University produce graduates who sometimes enter support lead pipelines, and employers in the state are accustomed to navigating sponsorship for international candidates in operations and customer success roles.
What is the prevailing wage for sponsored support lead jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.