Support Lead Visa Sponsorship Jobs in West Virginia
Support lead visa sponsorship jobs in West Virginia are concentrated in healthcare, technology services, and customer operations sectors. Employers in Charleston, Morgantown, and Huntington, including major health systems like WVU Medicine and CAMC, periodically sponsor skilled leads managing technical support teams through H-1B visa and other work visa categories.
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Get Access To All JobsAbout Starburst
Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.
About The Role
As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service. We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed. Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
As a Customer Support Engineer At Starburst You Will
- Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
- Contribute to our customer-facing self-serve knowledge base
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
Some Of The Things We Look For
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security + Authentication (LDAP, OAuth2.0) + Authorization technologies + SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure
- Languages: SQL, Java, Python, Bash
LOCATION
PST timezone
Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.
Pay Range
$95,000 - $125,000 USD
Build your career at Starburst
All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future. Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more. We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Starburst
Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.
About The Role
As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service. We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed. Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
As a Customer Support Engineer At Starburst You Will
- Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
- Contribute to our customer-facing self-serve knowledge base
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
Some Of The Things We Look For
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security + Authentication (LDAP, OAuth2.0) + Authorization technologies + SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure
- Languages: SQL, Java, Python, Bash
LOCATION
PST timezone
Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.
Pay Range
$95,000 - $125,000 USD
Build your career at Starburst
All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future. Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more. We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Support Lead Job Roles in West Virginia
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Search Support Lead Jobs in West VirginiaSupport Lead Jobs in West Virginia: Frequently Asked Questions
Which companies sponsor visas for support leads in West Virginia?
WVU Medicine and Charleston Area Medical Center are among the larger employers in West Virginia known to sponsor work visas for skilled professionals, including support lead roles. Technology services firms and state government contractors operating in Charleston and Morgantown also periodically sponsor candidates. Sponsorship availability depends on the specific role, team structure, and the employer's existing immigration program.
Which visa types are most common for support lead roles in West Virginia?
The H-1B is the most common visa for support lead roles, provided the position qualifies as a specialty occupation requiring a relevant bachelor's degree or higher. Candidates with specific national backgrounds may also qualify for the TN visa (Canadians and Mexicans) or the E-3 visa (Australians). L-1A intracompany transferee visas apply when a candidate is transferring from a foreign affiliated office into a U.S. managerial role.
Which cities in West Virginia have the most support lead sponsorship jobs?
Charleston is the primary hub for support lead sponsorship jobs in West Virginia, given its concentration of healthcare systems, state government contractors, and financial services firms. Morgantown is a secondary center, driven by West Virginia University and associated research and technology employers. Huntington also generates some activity through Marshall University Health and regional healthcare networks operating in the Tri-State area.
How to find support lead visa sponsorship jobs in West Virginia?
Migrate Mate is specifically built for international candidates seeking visa sponsorship roles, including support lead positions in West Virginia. You can filter by state and job title to surface employers actively hiring and willing to sponsor. Because West Virginia's sponsorship market is smaller than coastal states, checking Migrate Mate regularly and setting up alerts for support lead roles gives you the best visibility into available opportunities.
Are there state-specific considerations for support lead visa sponsorship in West Virginia?
West Virginia's relatively small and industry-concentrated hiring market means fewer employers actively maintain H-1B sponsorship programs compared to larger states. Healthcare and higher education institutions, which have cap-exempt H-1B filing privileges, represent meaningful sponsorship pathways for support leads in the state. Prevailing wage requirements still apply and are determined by the Standard Occupational Classification for the specific role, which affects how employers structure the position before filing.
What is the prevailing wage for sponsored support lead jobs in West Virginia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.