Support Lead Visa Sponsorship Jobs in Ohio
Ohio's support lead roles are concentrated in Columbus, Cleveland, and Cincinnati, where companies like Nationwide, Progressive Insurance, and major healthcare systems regularly hire for customer and technical support leadership. Employers across fintech, insurance, and healthcare IT in Ohio have sponsored visas for support leads, particularly through H-1B visa and TN visa categories.
Find Support Lead JobsOverview
Showing 5 of 21+ Support Lead Jobs in Ohio with Visa Sponsorship
See all Support Lead Jobs in Ohio with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Lead Jobs in Ohio with Visa Sponsorship.
Get Access To All JobsJob Summary:
Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed.
Job Responsibilities:
- Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Such as:
- Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.
- Supporting area processes and interface requirements
- Resetting equipment or applying solutions to quickly resolve problems
- Resolves complex issues. Resolves escalated issues from less experienced support staff.
- Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
- Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.
- Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed.
- Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.
- Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes.
- Partners cross functionally to resolve issues.
- Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
- May lift and transports PC’s, monitors, terminals and printers for deployment as well as repair.
Basic Qualifications
- Higher School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
- Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
- Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer
- Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
- Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
- Hours of support may require weekend, holiday and/or off-hours shift coverage.
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Bachelor’s degree
- Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA
- Experience at a distribution center or manufacturing environment
- Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP)
- Experience building and maintaining databases (such as Web, Access and SQL)
- Experience coordinating service requests with appropriate IT team.
- Experience working independently and as part of a cross-functional technical team
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $15 - $30.29 / Hourly
Job Summary:
Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed.
Job Responsibilities:
- Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Such as:
- Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.
- Supporting area processes and interface requirements
- Resetting equipment or applying solutions to quickly resolve problems
- Resolves complex issues. Resolves escalated issues from less experienced support staff.
- Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
- Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.
- Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed.
- Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.
- Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes.
- Partners cross functionally to resolve issues.
- Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
- May lift and transports PC’s, monitors, terminals and printers for deployment as well as repair.
Basic Qualifications
- Higher School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
- Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
- Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer
- Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
- Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
- Hours of support may require weekend, holiday and/or off-hours shift coverage.
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Bachelor’s degree
- Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA
- Experience at a distribution center or manufacturing environment
- Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP)
- Experience building and maintaining databases (such as Web, Access and SQL)
- Experience coordinating service requests with appropriate IT team.
- Experience working independently and as part of a cross-functional technical team
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $15 - $30.29 / Hourly
Support Lead Job Roles in Ohio
See all Support Lead Jobs in Ohio
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Support Lead Jobs in OhioSupport Lead Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for support leads in Ohio?
Ohio employers with documented H-1B sponsorship history for support and technical leadership roles include Nationwide Insurance, Progressive, JPMorgan Chase, Huntington Bancshares, and large healthcare systems like Cleveland Clinic and OhioHealth. Technology companies with Columbus or Cleveland offices, including IBM and NCR, have also sponsored support lead positions. Sponsorship activity tends to be strongest at enterprise-scale employers with established HR and immigration infrastructure.
Which visa types are most common for support lead roles in Ohio?
The H-1B is the most common visa category for support lead roles in Ohio, particularly where the position requires a bachelor's degree in a technical or business-related field. Canadian and Mexican nationals may qualify for TN status if the role maps to an eligible occupational category. Candidates with extraordinary ability in technical support leadership may also explore the O-1A, though that standard is considerably higher and less common for this role type.
Which cities in Ohio have the most support lead sponsorship jobs?
Columbus is the leading city for support lead sponsorship jobs in Ohio, driven by its concentration of insurance companies, financial services firms, and a growing tech sector. Cleveland follows closely, with demand coming from healthcare IT, manufacturing technology, and financial institutions. Cincinnati rounds out the top three, supported by consumer goods companies and regional banks that maintain support operations requiring experienced team leads.
How to find support lead visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international candidates seeking visa sponsorship, making it one of the most direct ways to browse support lead roles in Ohio filtered by sponsorship availability. Rather than sifting through general job listings where sponsorship status is unclear, Migrate Mate surfaces employers in Ohio who are actively open to sponsoring, saving significant time for candidates navigating H-1B or TN pathways for support lead positions.
What state-specific factors should support lead candidates in Ohio know?
Ohio's prevailing wage determinations for support lead roles are set by the Department of Labor and vary by metropolitan area, with Columbus and Cleveland commanding higher wage levels than smaller Ohio metros. Candidates should be aware that the specialty occupation requirement for H-1B sponsorship applies here as it does nationally, meaning the role must typically require a relevant bachelor's degree. Ohio's lower cost of living compared to coastal markets can make sponsored positions more financially attractive.
What is the prevailing wage for sponsored support lead jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.