Support Lead Visa Sponsorship Jobs in Texas
Texas is one of the top states for support lead visa sponsorship, with major tech employers in Austin, Dallas, and Houston actively hiring. Companies like Dell, Oracle, and AT&T have established sponsorship track records for customer-facing leadership roles. Texas's concentration of enterprise software and telecom firms makes it a strong market for internationally sponsored support lead positions.
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Get Access To All JobsINTRODUCTION
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Production Support Lead-Hybrid to join our team in McKinney, Texas (US-TX), United States (US).
JOB SUMMARY
We are seeking an experienced Production Support Lead with a strong background in production support and deep technical expertise in .NET, SQL Server, AWS, and ETL processes. The ideal candidate will have 10+ years of hands-on experience in .NET and SQL Server environments, along with proven leadership capabilities in managing production support operations, driving issue resolution, ensuring system stability, and collaborating with cross-functional teams. This role requires excellent verbal and written communication skills, strong stakeholder management, and the ability to lead critical incident response in a fast-paced environment.
KEY RESPONSIBILITIES
- Lead the production support function for business-critical applications and platforms.
- Manage and mentor production support team members, ensuring high performance and continuous development.
- Serve as the primary escalation point for complex production issues and critical incidents.
- Drive root cause analysis, problem management, and implementation of preventive measures.
- Monitor application health, system performance, and job execution to ensure platform stability and availability.
- Support and troubleshoot applications built on .NET, SQL Server, AWS, and ETL-based data pipelines.
- Coordinate with development, infrastructure, QA, DevOps, and business teams to resolve incidents and deploy fixes.
- Ensure timely resolution of production tickets in line with SLAs and business expectations.
- Lead incident management calls, provide status updates, and communicate effectively with technical and non-technical stakeholders.
- Analyze recurring issues and recommend improvements to enhance application reliability and supportability.
- Oversee deployment support, release validation, and post-release monitoring.
- Develop and maintain support documentation, runbooks, SOPs, and knowledge base articles.
- Drive automation and process improvement initiatives to improve support efficiency and reduce manual effort.
- Participate in on-call support and manage major incident response as needed.
IDEAL QUALIFICATIONS
- 10+ years of experience in .NET and SQL Server, with significant hands-on production support experience.
- Strong background in leading production support for enterprise applications.
- Solid experience with AWS services in a production environment.
- Experience with ETL tools/processes and troubleshooting data integration workflows.
- Strong knowledge of incident management, problem management, change management, and release support.
- Ability to analyze logs, debug issues, and resolve application, database, and batch processing problems.
- Experience with performance tuning, query optimization, and SQL troubleshooting.
- Familiarity with monitoring tools, ticketing systems, and support processes.
- Proven experience handling high-severity incidents and driving root cause analysis.
- Excellent leadership, stakeholder management, and team coordination skills.
- Outstanding verbal and written communication skills.
PREFERRED QUALIFICATIONS
- Experience working in 24/7 support models or global support environments.
- Exposure to scripting or automation for support tasks.
- Familiarity with DevOps practices, CI/CD pipelines, and cloud-based production operations.
- Experience in regulated or high-availability environments is a plus.
KEY SKILLS
- Production Support Leadership
- .NET
- SQL Server
- AWS
- ETL
- Incident Management
- Problem Management
- Root Cause Analysis
- Application Support
- Performance Tuning
- Stakeholder Communication
- Team Leadership
SOFT SKILLS
- Excellent verbal and written communication
- Strong problem-solving and analytical thinking
- Ability to work under pressure and manage critical incidents
- Strong collaboration and coordination skills
- Proactive, ownership-driven mindset
- Ability to communicate effectively with both technical and business stakeholders
BASIC QUALIFICATIONS
Minimum 8 years Application Support experience
Minimum 8 years .NET experience
This is a Hybrid role in McKinney, TX
ABOUT NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form.
NTT DATA endeavors to make its website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
INTRODUCTION
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Production Support Lead-Hybrid to join our team in McKinney, Texas (US-TX), United States (US).
JOB SUMMARY
We are seeking an experienced Production Support Lead with a strong background in production support and deep technical expertise in .NET, SQL Server, AWS, and ETL processes. The ideal candidate will have 10+ years of hands-on experience in .NET and SQL Server environments, along with proven leadership capabilities in managing production support operations, driving issue resolution, ensuring system stability, and collaborating with cross-functional teams. This role requires excellent verbal and written communication skills, strong stakeholder management, and the ability to lead critical incident response in a fast-paced environment.
KEY RESPONSIBILITIES
- Lead the production support function for business-critical applications and platforms.
- Manage and mentor production support team members, ensuring high performance and continuous development.
- Serve as the primary escalation point for complex production issues and critical incidents.
- Drive root cause analysis, problem management, and implementation of preventive measures.
- Monitor application health, system performance, and job execution to ensure platform stability and availability.
- Support and troubleshoot applications built on .NET, SQL Server, AWS, and ETL-based data pipelines.
- Coordinate with development, infrastructure, QA, DevOps, and business teams to resolve incidents and deploy fixes.
- Ensure timely resolution of production tickets in line with SLAs and business expectations.
- Lead incident management calls, provide status updates, and communicate effectively with technical and non-technical stakeholders.
- Analyze recurring issues and recommend improvements to enhance application reliability and supportability.
- Oversee deployment support, release validation, and post-release monitoring.
- Develop and maintain support documentation, runbooks, SOPs, and knowledge base articles.
- Drive automation and process improvement initiatives to improve support efficiency and reduce manual effort.
- Participate in on-call support and manage major incident response as needed.
IDEAL QUALIFICATIONS
- 10+ years of experience in .NET and SQL Server, with significant hands-on production support experience.
- Strong background in leading production support for enterprise applications.
- Solid experience with AWS services in a production environment.
- Experience with ETL tools/processes and troubleshooting data integration workflows.
- Strong knowledge of incident management, problem management, change management, and release support.
- Ability to analyze logs, debug issues, and resolve application, database, and batch processing problems.
- Experience with performance tuning, query optimization, and SQL troubleshooting.
- Familiarity with monitoring tools, ticketing systems, and support processes.
- Proven experience handling high-severity incidents and driving root cause analysis.
- Excellent leadership, stakeholder management, and team coordination skills.
- Outstanding verbal and written communication skills.
PREFERRED QUALIFICATIONS
- Experience working in 24/7 support models or global support environments.
- Exposure to scripting or automation for support tasks.
- Familiarity with DevOps practices, CI/CD pipelines, and cloud-based production operations.
- Experience in regulated or high-availability environments is a plus.
KEY SKILLS
- Production Support Leadership
- .NET
- SQL Server
- AWS
- ETL
- Incident Management
- Problem Management
- Root Cause Analysis
- Application Support
- Performance Tuning
- Stakeholder Communication
- Team Leadership
SOFT SKILLS
- Excellent verbal and written communication
- Strong problem-solving and analytical thinking
- Ability to work under pressure and manage critical incidents
- Strong collaboration and coordination skills
- Proactive, ownership-driven mindset
- Ability to communicate effectively with both technical and business stakeholders
BASIC QUALIFICATIONS
Minimum 8 years Application Support experience
Minimum 8 years .NET experience
This is a Hybrid role in McKinney, TX
ABOUT NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form.
NTT DATA endeavors to make its website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Support Lead Job Roles in Texas
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Search Support Lead Jobs in TexasSupport Lead Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for support leads in Texas?
Texas-based employers with documented H-1B visa sponsorship history for support lead and related customer operations roles include Dell Technologies (Round Rock), Oracle (Austin), AT&T (Dallas), and IBM (multiple Texas locations). Larger enterprise software and cloud services companies tend to sponsor more consistently than small businesses, as they have established immigration legal teams and recurring need for experienced support leadership.
Which visa types are most common for support lead roles in Texas?
The H-1B is the most common visa for support lead roles in Texas, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as computer science, information systems, or engineering. Some candidates with multinational employer backgrounds may also qualify for an L-1B intracompany transfer. TN visa status is available to Canadian and Mexican nationals in eligible occupational categories.
Which cities in Texas have the most support lead sponsorship jobs?
Austin leads for support lead sponsorship jobs, driven by its dense concentration of tech companies and SaaS startups. Dallas-Fort Worth follows closely, with strong demand from telecom, fintech, and enterprise IT employers. Houston adds opportunities in energy technology and healthcare IT sectors. San Antonio has a growing cybersecurity and defense tech presence that generates support leadership hiring as well.
How to find support lead visa sponsorship jobs in Texas?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search support lead roles in Texas without sorting through positions that don't sponsor. The platform aggregates openings from employers with verified sponsorship history, which is especially useful in Texas where the market spans tech, telecom, and healthcare IT. Setting location filters to Austin, Dallas, or Houston will surface the most active hiring.
Are there state-specific considerations for support lead sponsorship jobs in Texas?
Texas has no state income tax, which factors into prevailing wage calculations employers must meet under H-1B Labor Condition Application requirements. The Department of Labor sets prevailing wages by metropolitan statistical area, so rates differ between Austin, Dallas, and Houston. Texas's large university system, including UT Austin and Texas A&M, produces a pipeline of international graduates who frequently pursue sponsorship for support and operations leadership roles after completing OPT.
What is the prevailing wage for sponsored support lead jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.