Support Lead Visa Sponsorship Jobs in North Carolina
North Carolina's growing tech and financial services sectors, anchored in Charlotte and the Research Triangle, generate steady demand for support leads with visa sponsorship. Employers like Red Hat, Fidelity Investments, and Bank of America have active sponsorship programs. The state's concentration of enterprise software and fintech companies makes it a practical market for international support lead candidates.
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Get Access To All JobsCompany Description
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.
Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.
Location
This position will be based in Charlotte, NC.
Reporting
This position will report to the Manager, Core Systems.
Summary of Role
The Team Lead, Support Technician is responsible for overseeing day-to-day IT support operations while actively mentoring and managing a team of Support Technicians. This role combines hands-on technical expertise with leadership, stakeholder engagement, and continuous improvement.
In addition, this role will act as a champion for AI-driven and agentic support, identifying and implementing opportunities to scale IT support through automation, intelligent workflows, and AI-powered agents. You will play a key role in evolving the support model to efficiently serve a growing user base (~700 employees and contractors) while maintaining a high-quality end-user experience.
Strategic & Tactical
Team Leadership & Operations:
- Lead, mentor, and support a team of Support Technicians, providing guidance, training, and performance feedback
- Oversee daily ticket queue operations, ensuring SLA adherence and high-quality service delivery
- Assign, prioritize, and escalate tickets as needed while maintaining visibility across team workload
- Establish and enforce support standards, workflows, and best practices
- Act as the primary escalation point for complex technical and operational issues
Technical Support & Systems Administration:
- Provide advanced (Level 2/3) support for Palmetto Core Systems, including but not limited to:
Google Workspace, OneLogin, Office 365, Slack, Atlassian (Jira/Confluence), Tray.io, Intercom, Bitdefender, Rippling, Figma, Zoom, and 1Password - Oversee account lifecycle management (provisioning, access control, onboarding/offboarding)
- Troubleshoot hardware and software issues across Windows and Mac environments
- Manage device deployment, inventory, and lifecycle processes for in-office and remote employees
AI & Agentic Support Enablement:
- Champion the adoption of AI-powered and agentic support solutions to scale IT operations and improve response times
- Identify, design, and implement opportunities for automation across support workflows (ticket triage, access requests, onboarding, knowledge retrieval)
- Partner with internal teams to deploy AI agents and self-service capabilities within tools like Slack, Jira Service Management, and knowledge bases
- Continuously evaluate emerging AI tools and recommend solutions that enhance support efficiency and user experience
- Drive reduction in manual ticket volume through intelligent automation and proactive support strategies
- Establish metrics to measure the effectiveness of AI/agentic support (deflection rate, resolution time, user satisfaction)
Stakeholder Engagement & Cross-Functional Support:
- Serve as the primary IT point of contact for stakeholders across departments
- Be the primary point of contact and escalation for the Charlotte office for all things IT related
- Manage vendor relationships for in-office services, such as Spectrum
- Partner with HR, People Ops, and Facilities on onboarding, offboarding, office support, and equipment lifecycle initiatives
- Collaborate with business teams to understand system, tooling, and workflow challenges and drive scalable solutions
- Translate technical issues into clear, actionable communication for non-technical stakeholders
Process Improvement & Project Delivery:
- Lead and contribute to IT projects, including system implementations, automations, and process improvements
- Drive continuous improvement of support workflows, ticket handling, and end-user experience
- Identify opportunities for automation across MDM, SSO/SAML, and onboarding processes
- Manage team projects and initiatives through Jira Service Management
Documentation & Knowledge Management:
- Own and maintain IT documentation, policies, and knowledge base (Confluence)
- Standardize support procedures and ensure documentation is current and accessible
- Promote knowledge sharing within the team and across the organization
- Ensure documentation is structured to support AI-driven knowledge retrieval and self-service
Qualifications
- 4–7+ years of IT support or systems administration experience
- Prior experience leading or mentoring a support team strongly preferred
- Experience implementing or working with automation, scripting, or AI-driven support tools is highly preferred
- Strong experience with SaaS administration, MDM, SSO/SAML, and endpoint security tools
- Experience working with ticketing systems (Jira Service Management preferred)
- Proven ability to manage projects and improve operational processes
- Industry certifications (e.g., Google Workspace, Microsoft, ITIL) are a plus
- Bachelor’s degree or equivalent experience in a relevant field preferred
Employment is contingent upon the successful completion of a background check.
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
Company Description
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.
Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.
Location
This position will be based in Charlotte, NC.
Reporting
This position will report to the Manager, Core Systems.
Summary of Role
The Team Lead, Support Technician is responsible for overseeing day-to-day IT support operations while actively mentoring and managing a team of Support Technicians. This role combines hands-on technical expertise with leadership, stakeholder engagement, and continuous improvement.
In addition, this role will act as a champion for AI-driven and agentic support, identifying and implementing opportunities to scale IT support through automation, intelligent workflows, and AI-powered agents. You will play a key role in evolving the support model to efficiently serve a growing user base (~700 employees and contractors) while maintaining a high-quality end-user experience.
Strategic & Tactical
Team Leadership & Operations:
- Lead, mentor, and support a team of Support Technicians, providing guidance, training, and performance feedback
- Oversee daily ticket queue operations, ensuring SLA adherence and high-quality service delivery
- Assign, prioritize, and escalate tickets as needed while maintaining visibility across team workload
- Establish and enforce support standards, workflows, and best practices
- Act as the primary escalation point for complex technical and operational issues
Technical Support & Systems Administration:
- Provide advanced (Level 2/3) support for Palmetto Core Systems, including but not limited to:
Google Workspace, OneLogin, Office 365, Slack, Atlassian (Jira/Confluence), Tray.io, Intercom, Bitdefender, Rippling, Figma, Zoom, and 1Password - Oversee account lifecycle management (provisioning, access control, onboarding/offboarding)
- Troubleshoot hardware and software issues across Windows and Mac environments
- Manage device deployment, inventory, and lifecycle processes for in-office and remote employees
AI & Agentic Support Enablement:
- Champion the adoption of AI-powered and agentic support solutions to scale IT operations and improve response times
- Identify, design, and implement opportunities for automation across support workflows (ticket triage, access requests, onboarding, knowledge retrieval)
- Partner with internal teams to deploy AI agents and self-service capabilities within tools like Slack, Jira Service Management, and knowledge bases
- Continuously evaluate emerging AI tools and recommend solutions that enhance support efficiency and user experience
- Drive reduction in manual ticket volume through intelligent automation and proactive support strategies
- Establish metrics to measure the effectiveness of AI/agentic support (deflection rate, resolution time, user satisfaction)
Stakeholder Engagement & Cross-Functional Support:
- Serve as the primary IT point of contact for stakeholders across departments
- Be the primary point of contact and escalation for the Charlotte office for all things IT related
- Manage vendor relationships for in-office services, such as Spectrum
- Partner with HR, People Ops, and Facilities on onboarding, offboarding, office support, and equipment lifecycle initiatives
- Collaborate with business teams to understand system, tooling, and workflow challenges and drive scalable solutions
- Translate technical issues into clear, actionable communication for non-technical stakeholders
Process Improvement & Project Delivery:
- Lead and contribute to IT projects, including system implementations, automations, and process improvements
- Drive continuous improvement of support workflows, ticket handling, and end-user experience
- Identify opportunities for automation across MDM, SSO/SAML, and onboarding processes
- Manage team projects and initiatives through Jira Service Management
Documentation & Knowledge Management:
- Own and maintain IT documentation, policies, and knowledge base (Confluence)
- Standardize support procedures and ensure documentation is current and accessible
- Promote knowledge sharing within the team and across the organization
- Ensure documentation is structured to support AI-driven knowledge retrieval and self-service
Qualifications
- 4–7+ years of IT support or systems administration experience
- Prior experience leading or mentoring a support team strongly preferred
- Experience implementing or working with automation, scripting, or AI-driven support tools is highly preferred
- Strong experience with SaaS administration, MDM, SSO/SAML, and endpoint security tools
- Experience working with ticketing systems (Jira Service Management preferred)
- Proven ability to manage projects and improve operational processes
- Industry certifications (e.g., Google Workspace, Microsoft, ITIL) are a plus
- Bachelor’s degree or equivalent experience in a relevant field preferred
Employment is contingent upon the successful completion of a background check.
Equal Employment Opportunity
Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.
Support Lead Job Roles in North Carolina
See all 35+ Support Lead Jobs in North Carolina
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Search Support Lead Jobs in North CarolinaSupport Lead Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for support leads in North Carolina?
Enterprise technology and financial services employers are among the most active sponsors for support lead roles in North Carolina. Red Hat in Raleigh, Fidelity Investments and Bank of America in Charlotte, and SAS Institute in Cary have established sponsorship track records. Large healthcare systems like Duke Health and UNC Health also hire support leads and have sponsored work visas for qualified international candidates.
Which visa types are most common for support lead roles in North Carolina?
The H-1B visa is the most common visa for support lead roles where the position requires a bachelor's degree in a relevant field such as computer science, information systems, or business. Some employers also use the L-1B for internal transfers from overseas offices. Candidates already on OPT or STEM OPT can begin working while their employer initiates H-1B sponsorship through the annual lottery.
Which cities in North Carolina have the most support lead sponsorship jobs?
The Research Triangle area, covering Raleigh, Durham, and Chapel Hill, has the highest concentration of support lead sponsorship opportunities, driven by enterprise software firms, biotech companies, and university-affiliated employers. Charlotte is the second-strongest market, anchored by its large financial services and fintech sector. Smaller but active markets include Cary, where SAS Institute is headquartered, and Morrisville, home to several technology company offices.
How to find support lead visa sponsorship jobs in North Carolina?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse support lead roles in North Carolina without sorting through positions that do not offer sponsorship. You can filter by state and role to see which employers are actively hiring and sponsoring. This is particularly useful for support lead candidates in the Research Triangle and Charlotte, where sponsorship activity is concentrated across technology and financial services employers.
Are there any state-specific considerations for support lead visa sponsorship in North Carolina?
North Carolina's strong university system, including NC State, UNC Chapel Hill, and Duke, produces a pipeline of international students who often pursue support lead roles locally after graduation, increasing competition for sponsored positions. Employers filing H-1B petitions must pay the Department of Labor's prevailing wage for the specific role and county, which varies between the Triangle and Charlotte metro areas. North Carolina does not impose additional state-level requirements on top of federal visa sponsorship obligations.
What is the prevailing wage for sponsored support lead jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.