Support Lead Visa Sponsorship Jobs in Utah
Support lead roles in Utah are concentrated in Salt Lake City and Lehi's Silicon Slopes corridor, where companies like Adobe, Qualtrics, and Pluralsight maintain sizable customer support operations. Employers in this tech-dense region have an established track record of sponsoring skilled support professionals from abroad, making Utah one of the more active states for support lead visa sponsorship.
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Get Access To All JobsAbout Onboard
Onboard is the industry's first end-to-end bulk internet management partner, transforming internet service from an operational challenge into a strategic asset for property owners and managers. Based in Salt Lake City, Utah, we create, deploy, support, and manage comprehensive internet programs for multi-family, single-family, and commercial properties nationwide. Our integrated platform automates the operational, financial, and technical aspects of internet programs, while our dedicated support teams ensure seamless connectivity experiences for hundreds of thousands of residents. By handling everything from contract negotiation to resident support, we enable property managers to focus on their core business while we turn their internet service into a profit center.
Department Overview
The Support & Ops Department provides customer service for residents and property management teams, while delivering operational support for Onboard's integrated platform. The department handles customer inquiries, resolves service issues, manages data operations, and ensures quality control across all support interactions. With teams operating 365 days a year, the department serves as the primary customer service interface between Onboard's technology platform and its end users. The department hires for both US-based and Philippines-based positions across all teams.
Position Overview
The Support Solutions Lead drives strategic continuous improvement and major account implementation initiatives while managing a team of 3-5 Support Solutions Analysts. This role serves as the pinnacle of support excellence, focusing on building scalable processes, optimizing department-wide operations, and ensuring successful pilot projects with VIP clients. The position is split equally between hands-on strategic project work as an individual contributor (50%) and team management responsibilities (50%). The Lead handles the most complex and time-consuming improvement initiatives while developing team capabilities and serving as the primary liaison between Support operations and cross-functional partners including PMO, Implementation Teams, Learning & Development, and service providers.
This position is part of the Support Solutions Team within the Support Group and reports to the Support Manager.
Core Objectives
- Lead and develop a high-performing team focused on continuous improvement and strategic implementation
- Drive department-wide process optimization initiatives that enhance operational efficiency and customer satisfaction
- Execute pilot projects with major new client accounts to build custom support frameworks and scalable solutions
- Foster cross-functional collaboration to ensure successful onboarding of VIP clients and new service providers
Day-to-Day Responsibilities
Primary Responsibilities
- Handle the most complex and time-consuming continuous improvement projects, including department-wide process redesigns, new tool implementations, and strategic initiatives as individual contributor work
- Directly supervise 3-5 Support Solutions Analysts including coaching, development, and project oversight
- Lead pilot projects with major new client accounts to design custom support procedures, escalation paths, and service frameworks
- Partner with PMO, Implementation Teams, and Learning & Development to coordinate large-scale support initiatives
Additional Responsibilities
- Maintain ongoing one-on-ones with analysts on your team
- Design and implement workflows for new service provider integrations across the support organization
- Conduct root cause analysis on systemic support challenges and develop lasting solutions
- Analyze department-wide metrics to identify improvement opportunities and measure project impact
- Facilitate cross-functional workshops and meetings to gather requirements and drive consensus
- Present strategic recommendations and project updates to Support leadership
- Manage relationships with business-level contacts at major client accounts and service providers
- Develop training strategies in partnership with Learning & Development for new processes and tools
Schedule & Availability
Operating Hours
- US-based office hours on Mountain Time or Eastern Time schedule
- Monday through Friday
- Follows Onboard corporate calendar
Schedule Flexibility
- Full-time position
- Work-from-home position with optional hybrid arrangement for those local to Salt Lake City
- Must be available for leadership meetings and cross-functional collaboration sessions
Required Qualifications
Education & Experience
- High school diploma or equivalent required
- Minimum 4+ years of progressively more responsible roles in Support teams
- Previous team leadership or supervisory experience required
- Proven track record of leading large-scale support projects and process improvement initiatives
- Demonstrated expertise in building scalable processes and implementing department-wide changes
- Strong background in project management with multiple concurrent initiatives
- Experience in a service-oriented or shared-services operations team where strategic thinking drives outcomes
Language Requirements
- Professional written and verbal English communication skills
- Professional written and verbal Spanish communication skills (for Spanish-speaking roles)
- Clear pronunciation and strong listening comprehension
- Exceptional presentation skills for leadership and cross-functional stakeholder communications
Preferred Qualifications
- Past customer service, call center, operations or similar experience
- Past experience in early stage startups, high-growth teams, or newly formed business units within larger organizations
- Experience with Onboard support operations
- Project management certifications (PMP, Agile/Scrum, or similar)
- Background in process improvement methodologies (Lean, Six Sigma)
- Knowledge of property management industry and telecommunications sector
- Experience managing pilot programs or strategic initiatives with major accounts
- Familiarity with change management frameworks
- Track record of building teams or functions from scratch
- Experience with business intelligence tools (Tableau, Power BI)
Geographic Requirements
United States Positions
- Must be physically located in the United States
- Must be legally authorized to work in the United States
- Must work within Mountain Time or Eastern Time zone hours
Philippines Positions
- Must be physically located in the Philippines
- Must be legally authorized to work in the Philippines
- Must work within US Mountain Time or Eastern Time zone hours (night shift)
About Onboard
Onboard is the industry's first end-to-end bulk internet management partner, transforming internet service from an operational challenge into a strategic asset for property owners and managers. Based in Salt Lake City, Utah, we create, deploy, support, and manage comprehensive internet programs for multi-family, single-family, and commercial properties nationwide. Our integrated platform automates the operational, financial, and technical aspects of internet programs, while our dedicated support teams ensure seamless connectivity experiences for hundreds of thousands of residents. By handling everything from contract negotiation to resident support, we enable property managers to focus on their core business while we turn their internet service into a profit center.
Department Overview
The Support & Ops Department provides customer service for residents and property management teams, while delivering operational support for Onboard's integrated platform. The department handles customer inquiries, resolves service issues, manages data operations, and ensures quality control across all support interactions. With teams operating 365 days a year, the department serves as the primary customer service interface between Onboard's technology platform and its end users. The department hires for both US-based and Philippines-based positions across all teams.
Position Overview
The Support Solutions Lead drives strategic continuous improvement and major account implementation initiatives while managing a team of 3-5 Support Solutions Analysts. This role serves as the pinnacle of support excellence, focusing on building scalable processes, optimizing department-wide operations, and ensuring successful pilot projects with VIP clients. The position is split equally between hands-on strategic project work as an individual contributor (50%) and team management responsibilities (50%). The Lead handles the most complex and time-consuming improvement initiatives while developing team capabilities and serving as the primary liaison between Support operations and cross-functional partners including PMO, Implementation Teams, Learning & Development, and service providers.
This position is part of the Support Solutions Team within the Support Group and reports to the Support Manager.
Core Objectives
- Lead and develop a high-performing team focused on continuous improvement and strategic implementation
- Drive department-wide process optimization initiatives that enhance operational efficiency and customer satisfaction
- Execute pilot projects with major new client accounts to build custom support frameworks and scalable solutions
- Foster cross-functional collaboration to ensure successful onboarding of VIP clients and new service providers
Day-to-Day Responsibilities
Primary Responsibilities
- Handle the most complex and time-consuming continuous improvement projects, including department-wide process redesigns, new tool implementations, and strategic initiatives as individual contributor work
- Directly supervise 3-5 Support Solutions Analysts including coaching, development, and project oversight
- Lead pilot projects with major new client accounts to design custom support procedures, escalation paths, and service frameworks
- Partner with PMO, Implementation Teams, and Learning & Development to coordinate large-scale support initiatives
Additional Responsibilities
- Maintain ongoing one-on-ones with analysts on your team
- Design and implement workflows for new service provider integrations across the support organization
- Conduct root cause analysis on systemic support challenges and develop lasting solutions
- Analyze department-wide metrics to identify improvement opportunities and measure project impact
- Facilitate cross-functional workshops and meetings to gather requirements and drive consensus
- Present strategic recommendations and project updates to Support leadership
- Manage relationships with business-level contacts at major client accounts and service providers
- Develop training strategies in partnership with Learning & Development for new processes and tools
Schedule & Availability
Operating Hours
- US-based office hours on Mountain Time or Eastern Time schedule
- Monday through Friday
- Follows Onboard corporate calendar
Schedule Flexibility
- Full-time position
- Work-from-home position with optional hybrid arrangement for those local to Salt Lake City
- Must be available for leadership meetings and cross-functional collaboration sessions
Required Qualifications
Education & Experience
- High school diploma or equivalent required
- Minimum 4+ years of progressively more responsible roles in Support teams
- Previous team leadership or supervisory experience required
- Proven track record of leading large-scale support projects and process improvement initiatives
- Demonstrated expertise in building scalable processes and implementing department-wide changes
- Strong background in project management with multiple concurrent initiatives
- Experience in a service-oriented or shared-services operations team where strategic thinking drives outcomes
Language Requirements
- Professional written and verbal English communication skills
- Professional written and verbal Spanish communication skills (for Spanish-speaking roles)
- Clear pronunciation and strong listening comprehension
- Exceptional presentation skills for leadership and cross-functional stakeholder communications
Preferred Qualifications
- Past customer service, call center, operations or similar experience
- Past experience in early stage startups, high-growth teams, or newly formed business units within larger organizations
- Experience with Onboard support operations
- Project management certifications (PMP, Agile/Scrum, or similar)
- Background in process improvement methodologies (Lean, Six Sigma)
- Knowledge of property management industry and telecommunications sector
- Experience managing pilot programs or strategic initiatives with major accounts
- Familiarity with change management frameworks
- Track record of building teams or functions from scratch
- Experience with business intelligence tools (Tableau, Power BI)
Geographic Requirements
United States Positions
- Must be physically located in the United States
- Must be legally authorized to work in the United States
- Must work within Mountain Time or Eastern Time zone hours
Philippines Positions
- Must be physically located in the Philippines
- Must be legally authorized to work in the Philippines
- Must work within US Mountain Time or Eastern Time zone hours (night shift)
Support Lead Job Roles in Utah
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Search Support Lead Jobs in UtahSupport Lead Jobs in Utah: Frequently Asked Questions
Which companies in Utah sponsor visas for support lead roles?
Adobe, Qualtrics, Pluralsight, and Instructure are among the Utah-based employers with documented H-1B visa sponsorship histories that hire into support and customer success leadership roles. Larger enterprise software firms in the Silicon Slopes area around Lehi and Draper tend to have dedicated immigration programs and are more likely to sponsor experienced support leads than smaller startups.
Which visa types are most common for support lead roles in Utah?
The H-1B is the most frequently used visa for support lead positions in Utah, particularly where the role requires a bachelor's degree in a relevant field such as computer science, information systems, or business. Candidates with a qualifying degree and demonstrated team leadership experience are the most common H-1B beneficiaries in this category. The O-1A is an option for individuals with exceptional professional recognition, though it applies to a narrow group.
Which cities in Utah have the most support lead sponsorship jobs?
Salt Lake City and the Silicon Slopes corridor, which runs through Lehi, Draper, and Provo, account for the majority of support lead sponsorship activity in Utah. This stretch along the Wasatch Front is home to a high concentration of SaaS and enterprise software companies that regularly hire support leadership. Ogden and St. George have a much smaller share of tech employer presence by comparison.
How to find support lead visa sponsorship jobs in Utah?
Migrate Mate is designed specifically for international candidates seeking visa sponsorship, and filters job listings by role and location, including support lead positions in Utah. Rather than sorting through general postings that rarely mention sponsorship, Migrate Mate surfaces employers with active sponsorship histories. Focusing your search on Silicon Slopes companies within the platform will give you the most relevant results for this role in Utah.
Are there state-specific considerations for support lead sponsorship in Utah?
Utah's tech sector has grown quickly, and many Silicon Slopes employers have built out formal HR and immigration support infrastructure, which makes the sponsorship process more predictable than at early-stage companies. Support lead roles at Utah universities or public institutions may qualify for H-1B cap exemption. Prevailing wage requirements still apply, and employers must certify the offered compensation meets Department of Labor standards for the Salt Lake City or Provo metropolitan area, depending on the work location.
What is the prevailing wage for sponsored support lead jobs in Utah?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.