Support Lead Visa Sponsorship Jobs in Georgia
Georgia's support lead hiring is concentrated in Atlanta's technology and financial services sectors, with major employers including NCR Voyix, Global Payments, and Cox Enterprises regularly sponsoring international workers. Midtown and Buckhead office corridors host many of these roles, and Georgia's growing fintech and cloud infrastructure industries continue to drive demand for experienced support lead talent.
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Get Access To All JobsINTRODUCTION
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.
Responsibilities
- Manage the application support engineers, providing line management, mentoring and engagement.
- Establish work procedures and policies according to department standards.
- Set, monitor, and manage team targets to ensure KPI and SLA achievement.
- Ensure ticket queues are managed effectively across Zendesk and JIRA.
- Raise support-related concerns, issues, and improvement feedback to management.
- Promote self-service plans to reduce inbound ticket volume.
- Provide technical support to customers and serve as an escalation point both internally and externally.
- Handle any escalations that require immediate attention from management.
- Work collaboratively and cross-functionally with other departments.
- Present team performance reports and conduct team member performance evaluations.
- Maximize productivity and ensure the team is highly motivated.
BASIC QUALIFICATIONS
- 3+ years of experience in an Application Support Lead/Managerial role.
- Experience in people management and technical direction.
- Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.
- Experience in providing services to agreed SLA's/OLA's.
- Experience in Problem and Incident Management according to ITIL standards.
- Ability to work in a fast-paced environment.
- Experience with managing root cause analysis and incident reports.
- Excellent interpersonal and communication skills.
- Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.
- Prior development experience or previous experience in an eCommerce environment is a strong advantage.
LOCATION
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
INTRODUCTION
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience. Our end-to-end e-commerce solutions combine best-in-class localization capabilities, big-data best-practice business intelligence models, streamlined international logistics and vast cross-border experience, enabling online retailers to sell to and from anywhere in the world and seamlessly expand their brand worldwide. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international family.
We are looking for a Technical/Application Support Team Lead to join our Technical Support Team in Atlanta. This team is responsible for providing support and service to Global-e's merchants, as well as being an internal technical focal point.
You will be responsible for day-to-day management of our Application Support Engineers, ensuring that production issues are resolved quickly and professionally.
Responsibilities
- Manage the application support engineers, providing line management, mentoring and engagement.
- Establish work procedures and policies according to department standards.
- Set, monitor, and manage team targets to ensure KPI and SLA achievement.
- Ensure ticket queues are managed effectively across Zendesk and JIRA.
- Raise support-related concerns, issues, and improvement feedback to management.
- Promote self-service plans to reduce inbound ticket volume.
- Provide technical support to customers and serve as an escalation point both internally and externally.
- Handle any escalations that require immediate attention from management.
- Work collaboratively and cross-functionally with other departments.
- Present team performance reports and conduct team member performance evaluations.
- Maximize productivity and ensure the team is highly motivated.
BASIC QUALIFICATIONS
- 3+ years of experience in an Application Support Lead/Managerial role.
- Experience in people management and technical direction.
- Demonstrable experience of leading a successful team with the ability to motivate and deliver results on a consistent basis.
- Experience in providing services to agreed SLA's/OLA's.
- Experience in Problem and Incident Management according to ITIL standards.
- Ability to work in a fast-paced environment.
- Experience with managing root cause analysis and incident reports.
- Excellent interpersonal and communication skills.
- Experience working in customer service environments, with a strong understanding of customer support standards and service-oriented communication.
- Prior development experience or previous experience in an eCommerce environment is a strong advantage.
LOCATION
This is a hybrid role and requires in-office presence 3x a week at our Atlanta, GA office.
Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.
Support Lead Job Roles in Georgia
See all 42+ Support Lead Jobs in Georgia
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Search Support Lead Jobs in GeorgiaSupport Lead Jobs in Georgia: Frequently Asked Questions
Which companies sponsor visas for support leads in Georgia?
Atlanta-based technology and financial services companies account for most support lead visa sponsorships in Georgia. NCR Voyix, Global Payments, Cox Enterprises, Fiserv, and Salesforce have all filed Labor Condition Applications for support-related roles in the state. Large consulting firms with Georgia offices, including Accenture and IBM, also sponsor support leads. Sponsorship availability varies by team and headcount, so confirming directly with a recruiter is always worthwhile.
What visa types are most common for support lead roles in Georgia?
The H-1B visa is the most common visa category for support lead roles in Georgia, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant field. L-1A and L-1B transfers are also used when candidates are relocating from an overseas office of the same employer. TN visas apply specifically to Canadian and Mexican nationals in qualifying professional categories, and O-1 visas are available for candidates with demonstrated extraordinary ability.
Which cities in Georgia have the most support lead sponsorship jobs?
Atlanta accounts for the overwhelming majority of support lead visa sponsorship jobs in Georgia, with the highest concentration in Midtown, Buckhead, and the Perimeter Center corridor. Alpharetta, just north of Atlanta, has a dense cluster of technology company offices and is a secondary hub for support and customer success roles. Savannah and Augusta have smaller but growing technology presences, though sponsorship opportunities there are considerably less frequent than in metro Atlanta.
How to find support lead visa sponsorship jobs in Georgia?
Migrate Mate is a purpose-built job board that filters specifically for visa-sponsored roles, making it straightforward to search support lead positions in Georgia without sorting through listings from employers who don't sponsor. You can filter by state and role type to surface companies in Atlanta and surrounding areas actively hiring sponsored support leads. Because Georgia's market moves quickly in the technology and financial services sectors, checking Migrate Mate regularly gives you the best view of current openings.
Are there any Georgia-specific factors that affect support lead sponsorship hiring?
Georgia's status as a major financial technology hub means support lead roles here often require familiarity with payments infrastructure or SaaS platforms, which can strengthen a specialty occupation case for H-1B purposes. Georgia Tech and the broader University System of Georgia generate a pipeline of international graduates who compete for these roles on OPT before seeking H-1B sponsorship. Employers in Atlanta are generally experienced with the sponsorship process given the volume of international hiring in the local technology sector.
What is the prevailing wage for sponsored support lead jobs in Georgia?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.